Key features
- VoIP and PSTN calling with flexible connectivity options
- AI-powered call summaries, transcription, and voice isolation
- Auto attendants and call queues with routing rules
Pros
- Native Teams integration eliminates separate phone infrastructure
- Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
Cons
- Requires a separate Microsoft Teams license on top of phone pricing
- Domestic minute caps may not suit high-volume call centers
