Gorgias vs Chatwoot: Which is Better in 2026?
Choosing between Gorgias and Chatwoot comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Pick Chatwoot if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
- • You want shopify integration
Chatwoot
Open source customer engagement
Best for you if:
- • You want a free tier before you commit
- • You want open source
- • You want self-hostable
| At a Glance | Gorgias | Chatwoot |
|---|---|---|
Starts at | $40/moStarter | FreeFree tier available |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.5/5 |
Free plan | No | Yes |
Choose Gorgias or Chatwoot?
Choose Gorgias if
Customer support built for e-commerce, with deep store integration
- You want best for e-commerce support
- You want shopify integration
Choose Chatwoot if
Open source customer engagement
- You want a free tier before you commit
- You want open source
- You want self-hostable
| Feature | Gorgias | Chatwoot |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.6/5 716 reviews | ★4.5/5 16 reviews |
| Categories | Customer SupportE-commerce | Customer SupportLive Chat |
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- +Open source
- +Self-hostable
- +Multi-channel
Weaknesses
- -Setup required
- -Fewer integrations
Key features
Pricing: Gorgias vs Chatwoot
| Plan | Gorgias | Chatwoot |
|---|---|---|
| Tier 1 | $40/mo Starter | Free Hacker |
| Tier 2 | $77/mo Basic | $19 agent/month Startups |
| Tier 3 | $471/mo Pro | $39 agent/month Business |
| Tier 4 | $1,227/mo Advanced | $99 agent/month Enterprise |
| Tier 5 | Talk to sales Custom | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Chatwoot pricing.
Who Should Use What?
On a budget?
Chatwoot has a free tier. Gorgias is paid only.
Go with: Chatwoot
Want the highest-rated option?
Gorgias: 4.6/5 (716 reviews). Chatwoot: 4.5/5 (16 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 716 reviews (4.6/5). Chatwoot: 16 reviews (4.5/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Gorgias is paid. Chatwoot is freemium. Chatwoot lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.5/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.5/5
- Larger review base (716 reviews)
- Our pick for this comparison
Chatwoot
- Has a free tier
The Bottom Line
Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Chatwoot has a free tier if you want to test without paying.
Frequently Asked Questions
Is Gorgias or Chatwoot better?
Gorgias is rated in our evaluation. Gorgias is paid and Chatwoot is freemium.
What are Gorgias and Chatwoot used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Chatwoot: Open source customer engagement.
What does Gorgias cost vs Chatwoot?
Gorgias is a paid tool. Chatwoot is freemium (free tier + paid plans). Visit their websites for detailed pricing.