Gorgias vs Chatwoot: Which is Better in 2026?
Choosing between Gorgias and Chatwoot comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
Chatwoot
Open source customer engagement
Best for you if:
- • You want to try before committing
- • Chatwoot is an open-source customer engagement platform and Intercom alternative
- • It provides live chat, email, social media inbox, and chatbots in one tool
| At a Glance |  Gorgias |  Chatwoot |
|---|---|---|
Starts at | $10/monthStarter | FreeFree tier available |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.5/5 |
Choose Gorgias or Chatwoot?
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Budget matters ($10/month vs Free)
Choose Chatwoot if
Open source customer engagement
- Open source
- Self-hostable
- Multi-channel
| Feature | Gorgias | Chatwoot |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.6/5 673 reviews | ★4.5/5 15 reviews |
| Categories | Customer SupportE-commerce | Customer SupportLive Chat |
In-Depth Analysis
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Chatwoot
Open source customer engagement
Strengths
- +Open source
- +Self-hostable
- +Multi-channel
Weaknesses
- -Setup required
- -Fewer integrations
Key features
Pricing: Gorgias vs Chatwoot
| Plan | Gorgias | Chatwoot |
|---|---|---|
| Tier 1 | $10 month Starter | Free Hacker |
| Tier 2 | $50 month Basic | $19 agent/month Startups |
| Tier 3 | $300 month Pro | $39 agent/month Business |
| Tier 4 | $750 month Advanced | $99 agent/month Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Chatwoot pricing.
Who Should Use What?
On a budget?
Chatwoot has a free tier. Gorgias is paid only.
Go with: Chatwoot
Want the highest-rated option?
Gorgias: 4.6/5 (673 reviews). Chatwoot: 4.5/5 (15 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 673 reviews (4.6/5). Chatwoot: 15 reviews (4.5/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Gorgias is paid. Chatwoot is freemium. Chatwoot lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.5/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.5/5
- Larger review base (673 reviews)
- Our pick for this comparison
Chatwoot
- Has a free tier
The Bottom Line
Gorgias is our pick. Chatwoot has a free tier if you want to test without paying.
Frequently Asked Questions
Is Gorgias or Chatwoot better?
Gorgias is rated in our evaluation. Gorgias is paid and Chatwoot is freemium.
What are Gorgias and Chatwoot used for?
Gorgias: Customer support helpdesk for e-commerce. Chatwoot: Open source customer engagement.
What does Gorgias cost vs Chatwoot?
Gorgias is a paid tool. Chatwoot is freemium (free tier + paid plans). Visit their websites for detailed pricing.