HubSpot vs Freshsales: Which is Better in 2026?
Choosing between HubSpot and Freshsales comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: HubSpot is our overall CRM pick. Pick Freshsales if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
HubSpot
CRM platform for scaling businesses
Best for you if:
- • You want generous free tier with CRM, forms, email, live chat, and basic reporting at no cost
- • You want unified platform eliminates data silos between marketing, sales, and service teams
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want good CRM
- • You want fair pricing
| At a Glance | HubSpot | Freshsales |
|---|---|---|
Starts at | FreeFree tier available | FreeFree tier available |
Best For | CRM | CRM |
Rating | 3.9/5 | 4.5/5 |
Free plan | Yes | Yes |
Choose HubSpot or Freshsales?
Choose HubSpot if
CRM platform for scaling businesses
- You want generous free tier with CRM, forms, email, live chat, and basic reporting at no cost
- You want unified platform eliminates data silos between marketing, sales, and service teams
Choose Freshsales if
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
- You want good CRM
- You want fair pricing
- Budget matters (Free vs Free)
| Feature | HubSpot | Freshsales |
|---|---|---|
| Pricing Model | Freemium | Freemium |
| User Rating | ★3.9/5 19,150 reviews | ★4.5/5 1,859 reviews |
| Categories | CRMMarketing Automation | CRMSales Engagement |
In-Depth Analysis
HubSpot
CRM platform for scaling businesses
HubSpot's pricing is the most complex in SaaS, 7 Hubs, 4 tiers each, per-seat AND per-contact charges, plus mandatory onboarding fees.
Watch out
Mandatory onboarding fees: Marketing Pro $3,000, Marketing Enterprise $7,000, Sales Pro $1,500, Service Pro $1,500, Sales/Service Enterprise $3,500 each. A company buying Marketing Pro + Sales Pro pays $4,500 in one-time onboarding fees before day one
Strengths
- +Generous free tier with CRM, forms, email, live chat, and basic reporting at no cost
- +Unified platform eliminates data silos between marketing, sales, and service teams
- +Intuitive interface with short learning curve compared to Salesforce
- +Extensive integration marketplace and open API for custom connections
- +HubSpot Academy provides free certifications and high-quality training content
Weaknesses
- -Pricing escalates quickly, Professional and Enterprise tiers are expensive for SMBs
- -Marketing contacts model means you pay more as your database grows
- -CMS is less flexible than WordPress for heavily customized websites
- -Reporting and analytics lag behind dedicated BI tools like Looker or Tableau
- -Contract terms require annual commitment; no monthly billing on higher tiers
Key features
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Freshsales offers a very generous Free tier for up to 3 users, making it accessible for small teams.
Strengths
- +Good CRM
- +Fair pricing
- +Good features
- +Active development
- +Freshworks ecosystem
Weaknesses
- -Per-user pricing
- -Learning curve
- -Better alternatives exist
- -Feature gaps
- -Support varies
Key features
Pricing: HubSpot vs Freshsales
| Plan | HubSpot | Freshsales |
|---|---|---|
| Tier 1 | Free Free Tools | Free Free |
| Tier 2 | $15 /seat/month Starter | $9 Growth |
| Tier 3 | $890 /month Professional | $39 Pro |
| Tier 4 | $3600 /month Enterprise | $59 Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on HubSpot pricing and Freshsales pricing.
Who Should Use What?
On a budget?
Both are freemium. Compare plans on their websites.
Go with: HubSpot
Want the highest-rated option?
HubSpot: 3.9/5 (19,150 reviews). Freshsales: 4.5/5 (1,859 reviews).
Go with: Freshsales
Value user reviews?
HubSpot: 19,150 reviews (3.9/5). Freshsales: 1,859 reviews (4.5/5).
Go with: HubSpot
3 Questions to Help You Decide
What's your budget?
Both are freemium. Pricing won't help you decide here.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Freshsales is rated higher: 4.5/5 vs 3.9/5.
Key Takeaways
HubSpot
- Larger review base (19,150 reviews)
- Free tier available
- Our pick for this comparison
Freshsales
- Higher user rating: 4.5/5 vs 3.9/5
The Bottom Line
HubSpot is our overall CRM pick.
Frequently Asked Questions
Is HubSpot or Freshsales better?
HubSpot is rated in our evaluation. Both are freemium.
What are HubSpot and Freshsales used for?
HubSpot: CRM platform for scaling businesses. Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline..
What does HubSpot cost vs Freshsales?
HubSpot is freemium (free tier + paid plans). Freshsales is freemium (free tier + paid plans). Visit their websites for detailed pricing.