JivoChat vs Gladly: Which is Better in 2026?
Choosing between JivoChat and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Best for you if:
- • You want to try before committing
- • Consolidates all customer communication channels into one platform.
- • Offers live chat, social media, messenger, email, and phone support.
Gladly
Customer service platform focused on people
Best for you if:
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  JivoChat |  Gladly |
|---|---|---|
Starts at | FreeFree tier available | $0.6/moAI Sidekick |
Best For | Customer Support | Customer Support |
Rating | - | 4.7/5 |
Choose JivoChat or Gladly?
Choose JivoChat if
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
- Centralizes all customer communications into a single interface, improving efficiency.
- Offers a wide range of integrations with popular social media and messaging apps.
- AI Agent and chatbots can automate up to 80% of common customer requests.
Choose Gladly if
Customer service platform focused on people
- Customer-centric support
- Good for e-commerce
- Omnichannel
| Feature | JivoChat | Gladly |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | No ratings yet | ★4.7/5 1,285 reviews |
| Categories | Customer SupportLive Chat | Customer SupportHelp Desk |
In-Depth Analysis
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Strengths
- +Centralizes all customer communications into a single interface, improving efficiency.
- +Offers a wide range of integrations with popular social media and messaging apps.
- +AI Agent and chatbots can automate up to 80% of common customer requests.
- +Provides tools for monitoring team performance and analyzing sales funnels.
- +Includes features like video calls and telephony for richer customer interactions.
Weaknesses
- -The extensive feature set might have a learning curve for new users.
- -Specific pricing details are not immediately available on the landing page, requiring further investigation.
Key features
Gladly
Customer service platform focused on people
Strengths
- +Customer-centric support
- +Good for e-commerce
- +Omnichannel
- +Modern interface
- +Good integrations
Weaknesses
- -Expensive
- -Enterprise focus
- -Learning curve
- -Complex setup
- -Per-user pricing
Key features
Pricing: JivoChat vs Gladly
| Plan | JivoChat | Gladly |
|---|---|---|
| Tier 1 | $0 Free | Contact Sales Hero |
| Tier 2 | $28/agent per month if billed annually Basic | Contact Sales Superhero |
| Tier 3 | $42/agent per month if billed annually Professional | $0.6 AI Sidekick |
| Tier 4 | $56/agent per month if billed annually VIP Enterprise | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on JivoChat pricing and Gladly pricing.
Who Should Use What?
On a budget?
JivoChat has a free tier. Gladly is paid only.
Go with: JivoChat
Want the highest-rated option?
Gladly is rated 4.7/5. JivoChat has no ratings yet.
Go with: Gladly
Value user reviews?
JivoChat: no ratings yet. Gladly: 1,285 reviews (4.7/5).
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
JivoChat is freemium. Gladly is paid. JivoChat lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gladly is rated 4.7/5; JivoChat has no ratings yet.
Key Takeaways
Gladly
- Our pick for this comparison
JivoChat
- Has a free tier
The Bottom Line
Gladly is our pick. JivoChat has a free tier if you want to test without paying.
Frequently Asked Questions
Is JivoChat or Gladly better?
Gladly is rated in our evaluation. JivoChat is freemium and Gladly is paid.
What are JivoChat and Gladly used for?
JivoChat: Deliver omnichannel real-time customer service across live chat, social media, and messengers.. Gladly: Customer service platform focused on people.
What does JivoChat cost vs Gladly?
JivoChat is freemium (free tier + paid plans). Gladly is a paid tool. Visit their websites for detailed pricing.