JivoChat vs Gladly: Which is Better in 2026?
Choosing between JivoChat and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gladly wins this matchup. Our overall Customer Support pick is Zoho Desk. Our free Customer Support pick is tawk.to. Pick JivoChat if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Best for you if:
- • You want a free tier before you commit
- • You want centralizes all customer communications into a single interface, improving efficiency
- • You want offers a wide range of integrations with popular social media and messaging apps
Gladly
Customer service platform focused on people
Best for you if:
- • You want customer-centric support
- • You want good for e-commerce
| At a Glance | JivoChat | Gladly |
|---|---|---|
Starts at | FreeFree tier available | $0.6/moAI Sidekick |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.5/5 |
Free plan | Yes | No |
Choose JivoChat or Gladly?
Choose JivoChat if
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
- You want a free tier before you commit
- You want centralizes all customer communications into a single interface, improving efficiency
- You want offers a wide range of integrations with popular social media and messaging apps
Choose Gladly if
Customer service platform focused on people
- You want customer-centric support
- You want good for e-commerce
| Feature | JivoChat | Gladly |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.6/5 55 reviews | ★4.5/5 1,181 reviews |
| Categories | Customer SupportLive Chat | Customer SupportHelp Desk |
In-Depth Analysis
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
JivoChat offers a generous Free tier for up to 2 agents, making it very accessible for small businesses.
Strengths
- +Centralizes all customer communications into a single interface, improving efficiency.
- +Offers a wide range of integrations with popular social media and messaging apps.
- +AI Agent and chatbots can automate up to 80% of common customer requests.
- +Provides tools for monitoring team performance and analyzing sales funnels.
- +Includes features like video calls and telephony for richer customer interactions.
Weaknesses
- -The extensive feature set might have a learning curve for new users.
- -Specific pricing details are not immediately available on the landing page, requiring further investigation.
Key features
Gladly
Customer service platform focused on people
Gladly's pricing, with 'Contact Sales' for its core Hero and Superhero tiers, makes it difficult to assess fairness.
Watch out
Minimum agent count for Hero tier (10+)
Strengths
- +Customer-centric support
- +Good for e-commerce
- +Omnichannel
- +Modern interface
- +Good integrations
Weaknesses
- -Expensive
- -Enterprise focus
- -Learning curve
- -Complex setup
- -Per-user pricing
Key features
Pricing: JivoChat vs Gladly
| Plan | JivoChat | Gladly |
|---|---|---|
| Tier 1 | $0 Free | Contact Sales Hero |
| Tier 2 | $28/agent per month if billed annually Basic | Contact Sales Superhero |
| Tier 3 | $42/agent per month if billed annually Professional | $0.6 AI Sidekick |
| Tier 4 | $56/agent per month if billed annually VIP Enterprise | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on JivoChat pricing and Gladly pricing.
Who Should Use What?
On a budget?
JivoChat has a free tier. Gladly is paid only.
Go with: JivoChat
Want the highest-rated option?
JivoChat: 4.6/5 (55 reviews). Gladly: 4.5/5 (1,181 reviews).
Go with: JivoChat
Value user reviews?
JivoChat: 55 reviews (4.6/5). Gladly: 1,181 reviews (4.5/5).
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
JivoChat is freemium. Gladly is paid. JivoChat lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
JivoChat is rated higher: 4.6/5 vs 4.5/5.
Key Takeaways
Gladly
- Larger review base (1,181 reviews)
- Our pick for this comparison
JivoChat
- Has a free tier
- Higher user rating: 4.6/5 vs 4.5/5
The Bottom Line
Gladly wins this matchup. Our overall Customer Support pick is Zoho Desk. Our free Customer Support pick is tawk.to. JivoChat has a free tier if you want to test without paying.
Frequently Asked Questions
Is JivoChat or Gladly better?
Gladly is rated in our evaluation. JivoChat is freemium and Gladly is paid.
What are JivoChat and Gladly used for?
JivoChat: Deliver omnichannel real-time customer service across live chat, social media, and messengers.. Gladly: Customer service platform focused on people.
What does JivoChat cost vs Gladly?
JivoChat is freemium (free tier + paid plans). Gladly is a paid tool. Visit their websites for detailed pricing.