JivoChat vs Gladly: Which Should You Choose in 2026?
Choosing between JivoChat and Gladly comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Best for you if:
- • You want to try before committing
- • Consolidates all customer communication channels into one platform.
- • Offers live chat, social media, messenger, email, and phone support.
Gladly
Customer service platform focused on people
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
| At a Glance |  JivoChat |  Gladly |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | —/100 | 82/100 |
| Feature | JivoChat | Gladly |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | — | 82 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Help DeskCall Center |
How JivoChat and Gladly Compare
JivoChat
Deliver omnichannel real-time customer service across live chat, social media, and messengers.
Free tier available
Gladly
Customer service platform focused on people
Paid · 82/100 score
Who Should Use What?
On a budget?
JivoChat has a free tier. Gladly is paid only.
Go with: JivoChat
Want the highest-rated option?
Gladly scores 82/100. JivoChat is unrated.
Go with: Gladly
Value user reviews?
Neither has user reviews yet.
Go with: Gladly
3 Questions to Help You Decide
What's your budget?
JivoChat is freemium. Gladly is paid. JivoChat lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Gladly
- Higher score: 82/100 vs unrated
- Our pick for this comparison
JivoChat
- Has a free tier
The Bottom Line
Gladly (82/100) is our pick. JivoChat has a free tier if you want to test without paying.
Frequently Asked Questions
Is JivoChat or Gladly better?
Gladly scores 82/100 in our evaluation. JivoChat is freemium and Gladly is paid.
What are JivoChat and Gladly used for?
JivoChat: Deliver omnichannel real-time customer service across live chat, social media, and messengers.. Gladly: Customer service platform focused on people.
What does JivoChat cost vs Gladly?
JivoChat is freemium (free tier + paid plans). Gladly is a paid tool. Visit their websites for detailed pricing.