LiveHelpNow vs Gorgias: Which is Better in 2026?
Choosing between LiveHelpNow and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias is our overall pick for customer support workflows. Pick LiveHelpNow if you need a free tier to start with.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
Best for you if:
- • You want to try before committing
- • Omnichannel support for live chat, SMS, email, and social media.
- • AI-powered chatbots and knowledge base automation for 24/7 support.
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
| At a Glance |  LiveHelpNow |  Gorgias |
|---|---|---|
Starts at | FreeFree tier available | $10/monthStarter |
Best For | Customer Support | Customer Support |
Rating | - | 4.6/5 |
Choose LiveHelpNow or Gorgias?
Choose LiveHelpNow if
Omnichannel support software to transform customer service and empower agents.
- Consolidates all customer communication channels into one platform.
- AI-powered features significantly reduce agent workload and provide 24/7 support.
- Offers robust analytics for performance monitoring and customer insights.
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
| Feature | LiveHelpNow | Gorgias |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | No ratings yet | ★4.6/5 673 reviews |
| Categories | Customer SupportLive Chat | Customer SupportE-commerce |
In-Depth Analysis
LiveHelpNow
Omnichannel support software to transform customer service and empower agents.
Strengths
- +Consolidates all customer communication channels into one platform.
- +AI-powered features significantly reduce agent workload and provide 24/7 support.
- +Offers robust analytics for performance monitoring and customer insights.
- +Strong security measures for handling sensitive customer data.
- +Includes free training and support for quick team onboarding.
Weaknesses
- -No explicit mention of a free trial, only a demo.
- -Pricing model is not transparently displayed on the website, requiring a demo or contact for details.
- -The website focuses heavily on features without specific use cases for different business sizes.
Key features
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: LiveHelpNow vs Gorgias
| Plan | LiveHelpNow | Gorgias |
|---|---|---|
| Tier 1 | Free Free plan | $10 month Starter |
| Tier 2 | $25 /per Agent Live chat and texting | $50 month Basic |
| Tier 3 | $25 /per Agent Ticket Management | $300 month Pro |
| Tier 4 | $25 /per Agent Knowledge Base | $750 month Advanced |
Pricing verified from each vendor's public pricing page. Compare in detail on LiveHelpNow pricing and Gorgias pricing.
Who Should Use What?
On a budget?
LiveHelpNow has a free tier. Gorgias is paid only.
Go with: LiveHelpNow
Want the highest-rated option?
Gorgias is rated 4.6/5. LiveHelpNow has no ratings yet.
Go with: Gorgias
Value user reviews?
LiveHelpNow: no ratings yet. Gorgias: 673 reviews (4.6/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
LiveHelpNow is freemium. Gorgias is paid. LiveHelpNow lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated 4.6/5; LiveHelpNow has no ratings yet.
Key Takeaways
Gorgias
- Our pick for this comparison
LiveHelpNow
- Has a free tier
The Bottom Line
Gorgias is our pick. LiveHelpNow has a free tier if you want to test without paying.
Frequently Asked Questions
Is LiveHelpNow or Gorgias better?
Gorgias is rated in our evaluation. LiveHelpNow is freemium and Gorgias is paid.
What are LiveHelpNow and Gorgias used for?
LiveHelpNow: Omnichannel support software to transform customer service and empower agents.. Gorgias: Customer support helpdesk for e-commerce.
What does LiveHelpNow cost vs Gorgias?
LiveHelpNow is freemium (free tier + paid plans). Gorgias is a paid tool. Visit their websites for detailed pricing.