Microsoft Teams Phone vs Dialpad: Which is Better in 2026?
Choosing between Microsoft Teams Phone and Dialpad comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Dialpad is our overall pick for communication workflows. Pick Microsoft Teams Phone if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Microsoft Teams Phone
Cloud calling in Microsoft Teams
Best for you if:
- • Cloud PBX replacement built into Microsoft Teams with AI call intelligence
- • Plans from $10/user/mo (phone system only) to $34/user/mo (international calling)
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want to try before committing
- • AI-powered business communications
- • Voice, video, and messaging
| At a Glance |  Microsoft Teams Phone |  Dialpad |
|---|---|---|
Starts at | Paid | $15/month per userStandard |
Best For | Communication | Communication |
Rating | - | - |
Choose Microsoft Teams Phone or Dialpad?
Choose Microsoft Teams Phone if
Cloud calling in Microsoft Teams
- Native Teams integration eliminates separate phone infrastructure
- Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- AI features like real-time summarization reduce manual note-taking
Choose Dialpad if
AI-powered Contact Center and Unified Communications platform for customer service and sales.
- AI transcription excellent
- Modern interface
- Good integrations
- You want a free tier before you commit
| Feature | Microsoft Teams Phone | Dialpad |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.4/5 27,576 reviews | ★4.3/5 4,938 reviews |
| Categories | CommunicationProductivity | CommunicationCustomer Support |
In-Depth Analysis
Microsoft Teams Phone
Cloud calling in Microsoft Teams
Strengths
- +Native Teams integration eliminates separate phone infrastructure
- +Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- +AI features like real-time summarization reduce manual note-taking
- +Industry-leading uptime guarantee backed by financial SLA
- +Scales from small teams to enterprise with single admin console
Weaknesses
- -Requires a separate Microsoft Teams license on top of phone pricing
- -Domestic minute caps may not suit high-volume call centers
- -Calling plan availability varies by country and region
- -Complex licensing tiers can confuse procurement teams
Key features
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Strengths
- +AI transcription excellent
- +Modern interface
- +Good integrations
- +Competitive pricing
Weaknesses
- -No free tier
- -Call quality varies
- -Limited international
Key features
Pricing: Microsoft Teams Phone vs Dialpad
| Plan | Microsoft Teams Phone | Dialpad |
|---|---|---|
| Tier 1 | N/A | $15 month per user Standard |
| Tier 2 | N/A | $25 month per user Pro |
| Tier 3 | N/A | Custom Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Microsoft Teams Phone pricing and Dialpad pricing.
Who Should Use What?
On a budget?
Dialpad has a free tier. Microsoft Teams Phone is paid only.
Go with: Dialpad
Want the highest-rated option?
Neither has user reviews yet.
Go with: Microsoft Teams Phone
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Microsoft Teams Phone is paid. Dialpad is freemium. Dialpad lets you start free.
What's your use case?
Both are communication tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Dialpad
- Free tier available
- Our pick for this comparison
Microsoft Teams Phone
- Higher user rating: 4.4/5 vs 4.3/5
- Larger review base (27,576 reviews)
The Bottom Line
Dialpad is our pick.
Frequently Asked Questions
Is Microsoft Teams Phone or Dialpad better?
Dialpad is rated in our evaluation. Microsoft Teams Phone is paid and Dialpad is freemium.
What are Microsoft Teams Phone and Dialpad used for?
Microsoft Teams Phone: Cloud calling in Microsoft Teams. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales..
What does Microsoft Teams Phone cost vs Dialpad?
Microsoft Teams Phone is a paid tool. Dialpad is freemium (free tier + paid plans). Visit their websites for detailed pricing.