Olark vs Gorgias: Which is Better in 2026?
Choosing between Olark and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Olark
Live chat software for customer support
Best for you if:
- • Olark is a live chat software for customer support on websites
- • It provides real-time chat with automation, transcripts, and integrations
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
| At a Glance |  Olark |  Gorgias |
|---|---|---|
Starts at | $29/seat/month/moStandard | $10/monthStarter |
Best For | Customer Support | Customer Support |
Rating | - | - |
Choose Olark or Gorgias?
Choose Olark if
Live chat software for customer support
- Live chat software
- Easy setup
- Fair pricing
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
| Feature | Olark | Gorgias |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.4/5 686 reviews | ★4.6/5 673 reviews |
| Categories | Customer SupportLive Chat | Customer SupportE-commerce |
In-Depth Analysis
Olark
Live chat software for customer support
Strengths
- +Live chat software
- +Easy setup
- +Fair pricing
- +Good features
- +Chatbots available
Weaknesses
- -UI dated
- -Limited features
- -Better alternatives exist
- -Support basic
- -Declining relevance
Key features
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: Olark vs Gorgias
| Plan | Olark | Gorgias |
|---|---|---|
| Tier 1 | $0 Free | $10 month Starter |
| Tier 2 | $29/seat/month Standard | $50 month Basic |
| Tier 3 | Custom Pro | $300 month Pro |
| Tier 4 | N/A | $750 month Advanced |
Pricing verified from each vendor's public pricing page. Compare in detail on Olark pricing and Gorgias pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Neither has user reviews yet.
Go with: Olark
Value user reviews?
Neither has user reviews yet.
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.4/5
- Our pick for this comparison
Olark
- Larger review base (686 reviews)
The Bottom Line
Gorgias is our pick.
Frequently Asked Questions
Is Olark or Gorgias better?
Gorgias is rated in our evaluation. Both are paid.
What are Olark and Gorgias used for?
Olark: Live chat software for customer support. Gorgias: Customer support helpdesk for e-commerce.
What does Olark cost vs Gorgias?
Olark is a paid tool. Gorgias is a paid tool. Visit their websites for detailed pricing.