Salesforce vs Microsoft Dynamics 365: Which Should You Choose in 2026?
Choosing between Salesforce and Microsoft Dynamics 365 comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Salesforce
The #1 CRM platform
Best for you if:
- • You want the higher-rated option (8.8/10 vs 0.0/10)
- • The world's #1 CRM platform
- • Enterprise-grade with endless customization
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Best for you if:
- • Microsoft Dynamics 365 is an AI-driven suite of CRM and ERP business applications.
- • It aims to transform operations, improve customer experiences, and increase productivity through intelligent automation and insights.
| At a Glance |  Salesforce |  Microsoft Dynamics 365 |
|---|---|---|
Price | Paid | Paid |
Best For | Marketing Automation | Marketing Automation |
Rating | 88/100 | —/100 |
| Feature | Salesforce | Microsoft Dynamics 365 |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 88 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 29 |
| Categories | Marketing AutomationCRM | Marketing AutomationCRM |
How Salesforce and Microsoft Dynamics 365 Compare
Salesforce
The #1 CRM platform
Paid · 88/100 score
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Paid
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Salesforce
Want the highest-rated option?
Salesforce scores 88/100. Microsoft Dynamics 365 is unrated.
Go with: Salesforce
Value user reviews?
Neither has user reviews yet.
Go with: Salesforce
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are marketing automation tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Salesforce
- Higher score: 88/100 vs unrated
- Our pick for this comparison
Microsoft Dynamics 365
- More community upvotes (29)
The Bottom Line
Salesforce (88/100) is our pick.
Frequently Asked Questions
Is Salesforce or Microsoft Dynamics 365 better?
Salesforce scores 88/100 in our evaluation. Both are paid.
What are Salesforce and Microsoft Dynamics 365 used for?
Salesforce: The #1 CRM platform. Microsoft Dynamics 365: Enterprise CRM and ERP cloud solution.
What does Salesforce cost vs Microsoft Dynamics 365?
Salesforce is a paid tool. Microsoft Dynamics 365 is a paid tool. Visit their websites for detailed pricing.