Is BoldDesk worth the price?
BoldDesk's pricing is fair for its feature set, especially with the 'Scale' tier at $12/agent/month offering unlimited core functionalities.
The 'Momentum' tier at $25/agent/month introduces significant AI and omnichannel capabilities, which is competitive. It's best for businesses looking for a scalable customer service solution with a strong emphasis on AI integration.
Pricing Plans
Free TrialScale
$12/agent/month
- Unlimited Articles
- Unlimited End Users
- Unlimited Tickets
- Email ticketing
- Knowledge base
- Workflow automation
- Canned responses
- Agent signature
- Custom fields
- Custom views
- Custom domain
- Custom email templates
- Custom ticket status
- Web widgets and web forms
Momentum
$25/agent/month
- Unlimited Articles
- Unlimited End Users
- Unlimited Tickets
- All Scale features
- Live chat
- WhatsApp & Facebook
- Instagram & SMS
- AI Agents
- Ticket auto assignment
- Ticket templates
- Macros
- CSAT surveys
- Multiple ticket forms
- Multiple SLAs & business hours
- SLA reminders & escalation
- Custom roles
- Artificial intelligence add-on
Enterprise
$39/agent/month
- Unlimited Articles
- Unlimited End Users
- Unlimited Tickets
- All Momentum features
- Ticket approvals
- AI Agents
- HIPAA Compliance
- Agent shifts
- Side Threads
- Custom Dashboard
- Scheduled reports
- Activity/task management
- Multibrand help desk
- Multibrand knowledge base
- Brand-specific custom email templates
- Artificial intelligence add-on
AI Add On - AI Agent for Every Channel
$20 for 1,000 AI Credits
- Instant 24/7 answers on every channel
- Adaptive to high-volume spikes
- Reduces workload for your support team
- Flexible credit usage so you pay only for what you actually use
- Seamless escalation to human agents
AI Add On - AI Copilot to Boost Your Support
$20 Per Agent/Month
- Unlimited AI — no usage caps
- Personalized, context-aware responses in seconds
- Instant conversation summaries for faster resolutions
- Consistent tone across all customer interactions
- Assists agents with faster, smarter responses
Hidden Costs & Gotchas
AI Agents require separate credit purchases
AI Copilot is an additional $20/agent/month
Enterprise features are significantly higher priced
No free tier available
Which Plan Do You Need?
Startups needing core helpdesk
SMBs with growing support needs
Companies seeking AI-driven efficiency
How BoldDesk Compares to Competitors
Compared to Zendesk Support, which starts around $19/agent/month for basic features, BoldDesk's 'Scale' tier at $12/agent/month offers a more affordable entry point with robust core features. Freshdesk's Growth plan is $15/agent/month, making BoldDesk's 'Scale' tier slightly more competitive for similar offerings.
BoldDesk Pricing FAQ
How much does BoldDesk cost?
BoldDesk starts at $12/user/month on the Scale plan. It offers 5 paid tiers ranging from $12/user/month up to $20/user/month.
Does BoldDesk have a free plan?
BoldDesk does not offer a permanent free plan. However, a free trial is available.
Does BoldDesk offer a free trial?
Yes, BoldDesk offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest BoldDesk paid plan?
The cheapest paid plan for BoldDesk is "Scale" at $12/user/month. Key features include: Unlimited Articles, Unlimited End Users, Unlimited Tickets.
How much does BoldDesk cost for a team of 10?
For a team of 10 users on the Scale plan, BoldDesk costs about $120/month, or $1,440/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to BoldDesk
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
