BoldDesk starts at $12/agent/month on the Scale plan.
Verified Sep 2026 from the official pricing page.
Is BoldDesk worth the price?
BoldDesk's pricing is fair for its feature set, especially with the 'Scale' tier at $12/agent/month offering unlimited core functionalities.
The 'Momentum' tier at $25/agent/month introduces significant AI and omnichannel capabilities, which is competitive. It's best for businesses looking for a scalable customer service solution with a strong emphasis on AI integration.
Pricing Plans
Free TrialScale
$12 / agent/month
- Unlimited Articles
- Unlimited End Users
- Unlimited Tickets
- Email ticketing
- Knowledge base
- Workflow automation
- Canned responses
- Agent signature
- Custom fields
- Custom views
- Custom domain
- Custom email templates
- Custom ticket status
- Web widgets and web forms
Momentum
$25 / agent/month
- Unlimited Articles
- Unlimited End Users
- Unlimited Tickets
- All Scale features
- Live chat
- WhatsApp & Facebook
- Instagram & SMS
- AI Agents
- Ticket auto assignment
- Ticket templates
- Macros
- CSAT surveys
- Multiple ticket forms
- Multiple SLAs & business hours
- SLA reminders & escalation
- Custom roles
- Artificial intelligence add-on
Enterprise
$39 / agent/month
- Unlimited Articles
- Unlimited End Users
- Unlimited Tickets
- All Momentum features
- Ticket approvals
- AI Agents
- HIPAA Compliance
- Agent shifts
- Side Threads
- Custom Dashboard
- Scheduled reports
- Activity/task management
- Multibrand help desk
- Multibrand knowledge base
- Brand-specific custom email templates
- Artificial intelligence add-on
AI Add On - AI Agent for Every Channel
$20 for 1,000 AI Credits
- Instant 24/7 answers on every channel
- Adaptive to high-volume spikes
- Reduces workload for your support team
- Flexible credit usage so you pay only for what you actually use
- Seamless escalation to human agents
AI Add On - AI Copilot to Boost Your Support
$20 / Agent/ Month
- Unlimited AI — no usage caps
- Personalized, context-aware responses in seconds
- Instant conversation summaries for faster resolutions
- Consistent tone across all customer interactions
- Assists agents with faster, smarter responses
Hidden Costs & Gotchas
AI Copilot is an additional $20/agent/month
How BoldDesk compares
Starting price from each tool's published plans.
BoldDesk Pricing FAQ
How much does BoldDesk cost?
BoldDesk starts at $12/agent/month on the Scale plan. It offers 5 paid tiers ranging from $12/agent/month to $39/agent/month.
Does BoldDesk have a free plan?
BoldDesk does not offer a permanent free plan. A free trial is available.
Does BoldDesk offer a free trial?
Yes. BoldDesk offers a free trial.
What is the cheapest BoldDesk paid plan?
The cheapest paid plan for BoldDesk is "Scale" at $12/agent/month. Key features include: Unlimited Articles, Unlimited End Users, Unlimited Tickets.
What are alternatives to BoldDesk?
Alternatives to BoldDesk include Zendesk, Intercom, Freshdesk, Zoho Desk. Zendesk starts at $19/month, billing unit not specified; Intercom starts at $29/month, billing unit not specified; Freshdesk starts at $19/agent/month.
How much does BoldDesk cost for a team of 10?
For 10 users on the Scale plan, BoldDesk is $120/month, or $1,440/year, at the published per-user rate.
BoldDesk alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official BoldDesk pricing: www.bolddesk.com/pricing (verified Sep 2026)
- Cite this data: Toolradar, BoldDesk pricing verified Sep 2026, toolradar.com/tools/bolddesk/pricing
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