BoldDesk Pricing 2026

Plans, hidden costs, and cheaper alternatives compared

Reviews onG2

5 plans tracked·Updated Jul 2026

Is BoldDesk worth the price?

78/100

BoldDesk's pricing is fair for its feature set, especially with the 'Scale' tier at $12/agent/month offering unlimited core functionalities.

The 'Momentum' tier at $25/agent/month introduces significant AI and omnichannel capabilities, which is competitive. It's best for businesses looking for a scalable customer service solution with a strong emphasis on AI integration.

Pricing Plans

Free Trial

Scale

$12 / agent/month

Unlimited Articles
Unlimited End Users
Unlimited Tickets
Email ticketing
Knowledge base
Workflow automation
Canned responses
Agent signature

Momentum

$25 / agent/month

Unlimited Articles
Unlimited End Users
Unlimited Tickets
All Scale features
Live chat
WhatsApp & Facebook
Instagram & SMS
AI Agents

Enterprise

$39 / agent/month

Unlimited Articles
Unlimited End Users
Unlimited Tickets
All Momentum features
Ticket approvals
AI Agents
HIPAA Compliance
Agent shifts

AI Add On - AI Agent for Every Channel

$20 for 1,000 AI Credits

Instant 24/7 answers on every channel
Adaptive to high-volume spikes
Reduces workload for your support team
Flexible credit usage so you pay only for what you actually use
Seamless escalation to human agents

AI Add On - AI Copilot to Boost Your Support

$20 / Agent/ Month

Unlimited AI — no usage caps
Personalized, context-aware responses in seconds
Instant conversation summaries for faster resolutions
Consistent tone across all customer interactions
Assists agents with faster, smarter responses

Calculate your cost View full pricing

Hidden Costs & Gotchas

AI Agents require separate credit purchases

AI Copilot is an additional $20/agent/month

Enterprise features are significantly higher priced

No free tier available

Which Plan Do You Need?

Startups needing core helpdesk

SMBs with growing support needs

Companies seeking AI-driven efficiency

How BoldDesk Compares to Competitors

Compared to Zendesk Support, which starts around $19/agent/month for basic features, BoldDesk's 'Scale' tier at $12/agent/month offers a more affordable entry point with robust core features. Freshdesk's Growth plan is $15/agent/month, making BoldDesk's 'Scale' tier slightly more competitive for similar offerings.

BoldDesk Pricing FAQ

How much does BoldDesk cost?

BoldDesk starts at $12/user/month on the Scale plan. It offers 5 paid tiers ranging from $12/user/month up to $20/user/month.

Does BoldDesk have a free plan?

BoldDesk does not offer a permanent free plan. However, a free trial is available.

Does BoldDesk offer a free trial?

Yes, BoldDesk offers a free trial. No credit card is typically required to start the trial, though this may vary.

What is the cheapest BoldDesk paid plan?

The cheapest paid plan for BoldDesk is "Scale" at $12/user/month. Key features include: Unlimited Articles, Unlimited End Users, Unlimited Tickets.

Is there a cheaper alternative to BoldDesk?

Yes. Popular alternatives to BoldDesk include Zendesk, Intercom, Freshdesk, Zoho Desk. Free alternatives include Freshdesk, Zoho Desk. Compare them side-by-side on Toolradar.

How much does BoldDesk cost for a team of 10?

For a team of 10 users on the Scale plan, BoldDesk costs about $120/month, or $1,440/year. Larger teams may qualify for volume discounts on annual billing.