ClearFlask
UnclaimedCollect, analyze, and act on customer feedback to build better products.
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TL;DR - ClearFlask
- Collects and analyzes customer feedback for product development.
- Provides tools for roadmap prioritization and public announcements.
- Offers both cloud-hosted and open-source self-hosted options.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Open-source with self-hosting option for data ownership.
- Flexible feedback collection methods to suit different needs.
- Transparent communication with customers via public roadmaps and announcements.
- Scalable cloud offering with various pricing tiers.
- Ability to import and export data for migration flexibility.
Cons
- ClearFlask AI is currently in limited preview.
- Free tier has a limit on posts (100 Max).
- Self-hosting support requires a purchased license.
Key Features
Customer feedback collection (Feedback-First or Customer-First)Website and app integration (custom domain or embed widget)Feedback analysis and idea validationProduct roadmap prioritizationPublic roadmap and announcementsSubscription to updatesClearFlask AI (limited preview)Data import/export (CSV)
Pricing Plans
Free TrialGrowth
$29/mo
- 3 Teammates
- + $12 / Teammate
- Unlimited teammates/posts
- Custom domain
- Private projects
- SSO and OAuth
Pro
$41/mo
- ∞ Teammates
- Unlimited Teammates
- Free Integrations
- API
- Whitelabel
Enterprise
Contact us
- ∞ Teammates
- Dedicated expert agent
- Custom SLA & Support
- Features & Customization
What is ClearFlask?
ClearFlask is an open-source feedback management tool designed to help product teams gather, organize, and act on customer feedback. It provides a centralized platform for collecting ideas, prioritizing features, and communicating product updates to users. The tool supports both 'Feedback-First' and 'Customer-First' approaches, allowing for flexible feedback collection methods, from simple forms to public forums.
Product managers, customer success teams, and developers can use ClearFlask to convert customer ideas into actionable tasks, validate ideas, and prioritize their product roadmap. It integrates with websites and apps, offering options for custom domains or embedded widgets. ClearFlask aims to foster a customer-centric development process by enabling transparency through public roadmaps and announcements.
It offers both a cloud-hosted solution for ease of use and a self-hosting option for those who prefer to own their data and manage their infrastructure. The platform includes features for managing teammates, posts, and projects, along with integrations for various tracking and development tools.
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ClearFlask FAQ
What are the two primary approaches for collecting customer feedback within ClearFlask?
ClearFlask offers two main strategies for feedback collection: 'Customer-First' and 'Community-First'. The Customer-First approach uses a simple feedback box to capture unbiased customer input, ideal for detailed product managers. The Community-First approach treats feedback as a public forum, allowing customers to discuss and vote on features, which is more hands-off for management.
Can ClearFlask be integrated directly into an existing website or application?
Yes, ClearFlask provides several integration options for websites and apps. Users can host their ClearFlask portal on a custom domain, use a ClearFlask subdomain (e.g., brand.clearflask.com), or embed a feedback widget directly into their site or application.
What is the difference between the self-hosted and cloud offerings regarding functionality and licensing?
The self-hosted version of ClearFlask is open-source under the Apache-2.0 license and includes all functionality for free. A license for self-hosting is available for those who desire additional support. The commercial cloud offering provides a hassle-free, scalable solution with pay-as-you-go pricing, and both offerings are built from the same repository.
What specific integrations are available with ClearFlask, particularly for tracking and development workflows?
ClearFlask offers integrations for various purposes, including GitHub for development workflows, Intercom for customer communication, and Hotjar for user behavior analytics. It also supports general tracking integrations and provides an API for custom connections.
How does ClearFlask facilitate the process of converting customer ideas into actionable tasks and prioritizing them?
ClearFlask helps convert ideas into actionable tasks by allowing users to analyze feedback and validate ideas. It then assists in prioritizing these ideas to build a product roadmap, ensuring that the most valuable features from important customers are identified and addressed.
Is it possible to migrate data between a ClearFlask cloud-hosted instance and a self-hosted installation?
Yes, ClearFlask supports data portability between its cloud-hosted and self-hosted environments. Both import and export functionalities are available via CSV format, allowing users to switch their installation type while retaining their data.
Source: clearflask.com