TL;DR - ConnectWise Manage
- ConnectWise is a unified IT platform for MSPs and IT professionals, integrating PSA, RMM, cybersecurity, and data protection.
- It features agentic AI, a common user interface, and shared services to streamline operations and boost efficiency.
- The platform is supported by the IT Nation community for learning and growth, and offers AI-driven insights and intelligent automation.
Pricing: Paid only
Best for: Enterprises & pros
4.0/5 across review platforms
Pros & Cons
Pros
- Unifies IT operations with a common UI and shared services, reducing tool sprawl and improving productivity.
- Leverages agentic AI for independent, continuous, and secure automation across solutions.
- Offers industry-leading PSA and RMM tools to streamline MSP and IT operations.
- Provides robust cybersecurity and data protection solutions backed by a SOC and Cyber Research Unit.
- Fosters a strong community (IT Nation) for peer learning, expert coaching, and exclusive research.
Cons
- Pricing is not transparent and requires a custom quote, which can be a barrier for initial evaluation.
- The extensive feature set and integrated platform might have a steep learning curve for new users.
- Reliance on a single platform for multiple critical functions could introduce a single point of failure.
Ratings Across the Web
4(788 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Service deskProject managementSalesBillingReporting
Pricing Plans
Free TrialPSA
$25/monthly
- Per user starting price
- Custom quotes required
- Service management
- Project tracking
- Time and billing
Enterprise
Contact sales
- Full PSA suite
- Advanced features
- Custom integrations
- Implementation services
- Dedicated support
What is ConnectWise Manage?
ConnectWise Manage is a professional services automation platform for MSPs and IT service providers. Combines ticketing, project management, and billing.
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ConnectWise Manage FAQ
How does ConnectWise leverage AI to enhance IT operations for MSPs?
ConnectWise integrates agentic AI across its platform to connect data, context, and automation. This allows intelligent agents to act independently, continuously, and securely, streamlining IT operations and boosting productivity through AI-driven insights from Sidekick and intelligent automation via RPA.
What is the purpose of the common UI within the ConnectWise platform?
The common UI is designed to eliminate tool sprawl by providing one consistent and intuitive interface that unifies all modules. This approach reduces training time for users and significantly boosts overall productivity for MSPs and IT professionals.
How do ConnectWise's shared services benefit information flow between applications?
Shared services centralize operations to prevent silos, ensuring seamless information flow between all applications within the ConnectWise platform. Additionally, open APIs are provided to power integrations with other favorite tools and systems.
What resources does ConnectWise offer to help MSPs understand and combat cyber threats?
ConnectWise provides resources such as the 'ConnectWise 2025 MSP Threat Report' to give MSPs a deeper understanding of the threat landscape. They also offer the 'State of SMB Cybersecurity in 2025' report, which details how SMBs and MSPs are addressing AI-driven cyberthreats.
Beyond software, what community and educational support does ConnectWise provide to MSPs?
ConnectWise offers the IT Nation community, where MSPs can learn from peers through groups, live events, and expert coaching. This community provides exclusive research and best practices to help MSPs stay ahead in the industry.
Source: connectwise.com