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Official Freshworks (Freshdesk) MCP server for help desk

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Tracked since2026
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What is Freshworks MCP?

Editorial review
Freshworks' official MCP server (Beta, via Early Access Program) connects AI tools such as Claude, Cursor, and Copilot Studio to Freshdesk. It exposes 40+ tools across eight resource categories as middleware over Freshdesk's public APIs. A Freshservice equivalent also exists.

Key Features

Tickets: create, fetch, search, update, and bulk operationsConversations: reply, notes, and update messagesContacts: create, fetch, and searchManage agents, groups, and companiesSolution categories, folders, and articles with full CRUD

Pricing

Freemium

Freshworks MCP offers a generous free tier with optional paid upgrades for advanced features.

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