Is Glassbox worth the price?
Glassbox's pricing model, based on 'Contact us' for all tiers, suggests a high-touch enterprise sales approach.
While the feature sets are comprehensive, the lack of transparent pricing makes it impossible to assess fairness or generosity against the market. This model is best suited for large enterprises with complex needs and budgets for significant investments in CX solutions.
Pricing Plans
Production Operation
Contact us
Everything in all plans, plus:
- Solve customer journey-level issues
- Session Replay: 100%
- Monthly Sessions Included: 2M
- Retention Replay (Months): 1
- Retention analysis (Months): 1
Marketing/Business
Contact us
Everything in all plans, plus:
- Maximize spend and drive conversions. Uncover hidden friction points that limit revenue
- Session Replay: 10%
- Monthly Sessions Included: 3M
- Retention Replay (Months): 3
- Retention analysis (Months): 1
Product
Contact us
Everything in all plans, plus:
- Minimize friction and increase user adoption
- Session Replay: 10%
- Monthly Sessions Included: 3M
- Retention Replay (Months): 3
- Retention analysis (Months): 6
Included in all plans
- Mobile
- Unlimited Users
- On-Prem Services
- Unlimited API access
- Cloud Services
- Hybrid Services
- Proactive Monitoring
- Error Resolution Modules
Hidden Costs & Gotchas
Likely high minimum contract values
Potential for custom module pricing
Implementation and training fees
Overage fees for sessions beyond included limits
Which Plan Do You Need?
Large enterprises needing deep CX insights
Companies prioritizing security and compliance
Businesses with high session volumes
How Glassbox Compares to Competitors
Compared to competitors like FullStory, which offers transparent pricing for smaller businesses starting around $1,000+/month, or Contentsquare, which also uses a 'Contact Us' model, Glassbox positions itself similarly for enterprise clients. Without public pricing, it's difficult to directly compare costs, but the extensive features suggest a premium price point akin to Contentsquare's enterprise offerings.
Glassbox Pricing FAQ
How much does Glassbox cost?
Glassbox uses custom pricing. Contact Glassbox directly for a quote based on your team size and requirements.
Does Glassbox have a free plan?
Glassbox does not offer a permanent free plan. Paid plans are required from day one.
Is there a cheaper alternative to Glassbox?
Yes. Popular alternatives to Glassbox include Pendo, Mouseflow, Lucky Orange, Clicky. Free alternatives include Mouseflow, Lucky Orange, Clicky. Compare them side-by-side on Toolradar.
Cheaper alternatives to Glassbox
3 of 4 direct competitors below offer a free plan. Per-seat pricing varies up to 60% across this set.
