HelpDocs
UnclaimedAI-powered knowledge base software to scale customer support and deflect tickets.
Visit WebsiteTL;DR - HelpDocs
- AI-powered knowledge base for self-serve support.
- Automates content creation and translation with AI.
- Offers deep customization, analytics, and integrations.
Pricing: Paid only
Best for: Enterprises & pros
Pricing Plans
Free TrialBloom
Contact us
- Permissioning
About HelpDocs
HelpDocs is an AI-powered knowledge base software designed to help businesses scale their customer support by providing instant answers and deflecting support tickets. It enables teams to create, manage, and optimize self-serve documentation with intelligent search, AI-powered content creation, and contextual help.
The platform is ideal for support teams, product managers, and content creators looking to build a comprehensive, accessible, and multilingual knowledge base. It offers features like AI-assisted drafting, a block-based editor, reusable content clips, and machine translation for over 100 languages. HelpDocs also provides robust analytics to track article performance, deflection rates, and identify content gaps, helping organizations turn support into a cost-saving channel. Its customizable templates allow for extensive branding, from no-code styling to full HTML/CSS control, ensuring the knowledge base seamlessly integrates with existing brand aesthetics.
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HelpDocs FAQ
HelpDocs is an AI-powered knowledge base software designed to help businesses create, manage, and optimize self-serve documentation. It aims to scale customer support by providing instant answers to users, deflecting support tickets, and offering tools for content creation, customization, and analytics.
The provided content does not specify the exact pricing for HelpDocs. It indicates that permissioning is available on the 'Bloom plan', suggesting different pricing tiers, but no cost details are given.
Based on the provided content, there is no mention of a free tier or a free trial. The product appears to be a paid solution with different plans, such as the 'Bloom plan'.
HelpDocs is for companies and teams looking to improve their customer support efficiency, reduce support tickets, and provide a comprehensive self-service experience. This includes support teams, product managers, content creators, and anyone responsible for documentation and knowledge management.