What is Interakt?
Interakt is a marketing automation tool. Interakt is an official WhatsApp Business Solution Provider that helps businesses automate marketing, sales, and support on WhatsApp with broadcast messages, chatbots, and multi-agent support. Key capabilities: WhatsApp broadcasts, Chatbot builder, Shared inbox, Order notifications, Analytics. Interakt is paid-only, with most plans including a trial period. Buyers most often compare Interakt against Botpress, HubSpot.
TL;DR - Interakt
- Interakt is a WhatsApp Business API solution for customer acquisition, conversion, and engagement.
- It offers a shared team inbox, advanced chatbot capabilities, and extensive campaign management features.
- The platform integrates with Instagram and supports various WhatsApp template types for rich customer interactions.
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
Pros & Cons
Pros
- Offers unlimited agents across all plans, facilitating team collaboration without additional per-user costs.
- Provides comprehensive Instagram integration, including DMs, comments, price queries, and giveaway automation.
- Supports advanced chatbot functionalities with branching API calls, conditions, and auto-assignment for sophisticated automation.
- Includes robust campaign management features such as auto-retries, click tracking, and conversion tracking via custom events.
- Offers a wide range of WhatsApp template types, including carousels, product catalogs, and WhatsApp Pay integration.
Cons
- Sales CRM roles are not included in Growth, Advanced, and Enterprise plans, requiring separate consideration for CRM features.
- Message costs are based on template type and region, which can add variable expenses beyond the monthly subscription.
- The Starter plan has limited features, lacking advanced automations, campaigns, and certain template types.
Ratings Across the Web
4.3(75 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
WhatsApp broadcastsChatbot builderShared inboxOrder notificationsAnalytics
Pricing Plans
14-day Free TrialStarter
$33/month
- WhatsApp Business API
- Basic messaging
- Prepaid wallet system
- Standard support
Growth
$83/month
- All Starter features
- Higher message limits
- Advanced features
- Priority support
Advanced
$116/month
- All Growth features
- Automation tools
- Analytics
- Team management
Enterprise
Custom
- Custom solutions
- Dedicated support
- Volume discounts
- SLA guarantees
About Interakt
By Toolradar Team·
Interakt is an official WhatsApp Business Solution Provider that helps businesses automate marketing, sales, and support on WhatsApp with broadcast messages, chatbots, and multi-agent support.
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Interakt FAQ
What are the differences in chatbot capabilities between the Growth and Advanced plans?
The Growth plan includes basic linear chatbot flows and FAQ automations. The Advanced plan expands on this by offering advanced chatbot flows with branching, API calls, and conditional logic.
Does Interakt support Instagram messaging features across all its plans?
Yes, all Interakt plans, including Starter, Growth, Advanced, and Enterprise, include full Instagram features. This encompasses unlimited DMs and comments, price please automation, giveaway automation, and custom auto-replies for Instagram conversations.
What are the distinctions in custom field and tag limits across the different pricing tiers?
The Starter plan allows for 15 custom fields and 15 custom tags. The Growth plan increases these limits to 25 custom fields and 30 custom tags, while the Advanced plan offers 30 custom fields and 45 custom tags. The Enterprise plan provides unlimited custom fields and custom tags.
How does Interakt handle chat assignment for incoming conversations?
Interakt offers various chat assignment methods. The Growth plan includes a Load Equalizer for chat assignment, while the Advanced plan adds assignment based on custom fields and load equalizing assignment within the chatbot. The Enterprise plan provides the same advanced assignment capabilities as the Advanced plan.
What types of WhatsApp template buttons and interactive elements are available with the Advanced plan?
The Advanced plan supports up to 10 buttons on templates, along with options to send products/catalogs, limited-time offers, carousels, WhatsApp Forms, and WhatsApp Pay. This provides a comprehensive set of interactive elements for engaging customers.
Source: interakt.shop