NICE NEVA
UnclaimedOptimize employee performance and automate processes with AI-driven desktop and process analytics.
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TL;DR - NICE NEVA
- Uses AI to analyze desktop and process data for automation recommendations.
- Optimizes employee performance and enhances automation ROI.
- Continuously maps and prioritizes processes for ongoing efficiency improvements.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Provides scientific, data-backed insights for automation decisions.
- Streamlines the identification and implementation of automation opportunities.
- Supports continuous improvement with ongoing process mapping and prioritization.
- Enhances return on investment for automation initiatives.
- Improves employee performance through optimized processes.
Cons
- Requires integration into existing desktop and process environments.
- Specific pricing for NEVA is not publicly listed and requires a quote.
- May require initial setup and configuration to accurately capture relevant data.
Preview
Key Features
AI-driven data collection and analysisProcess prioritization and recommendation engineOne-click conversion of recommendations to automation flowsContinuous process mappingDesktop and interaction data analysisPerformance success factor identification
Pricing Plans
CXone Mpower Omnichannel Suite
$110 Per agent per month
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
CXone Mpower Essential Suite
$135 Per agent per month
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
CXone Mpower Core Suite
$169 Per agent per month
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
CXone Mpower Complete Suite
$209 Per agent per month
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
CXone Mpower Ultimate Suite
$249/$0.25 Per agent per month Per Session
- Voice and Digital channels
- Omnichannel Routing and Orchestration
- Proactive engagement
- Recording and compliance
- AI routing
- Outbound campaign management
The Ultimate Banking Experience
$249/$0.25 Per agent per month Per Session
- Banking engagement hub
- Customer self-service automation
- Trusted Identity & Messaging*
- Bank agent assist
- Industry experience insights
The Ultimate Insurance Experience
$249/$0.25 Per agent per month Per Session
- Insurance engagement and compliance hub
- Policyholder self-service automation
- Proactive engagement AI agent*
- Insurance agent assist
- Policy holder experience insights
The Ultimate Healthcare Experience
$249/$0.25 Per agent per month Per Session
- Healthcare engagement hub*
- Patient self-service automation
- Proactive patient engagement AI agent*
- Healthcare agent assist
- Patient experience insights
The Ultimate Retail Experience
$249/$0.25 Per agent per month Per Session
- Retail interactions hub
- Customer self-service automation
- Retail e-commerce conversion booster
- Retail agent assist
- Customer experience insights
The Ultimate Government Experience
Starting at $2 Per consumer per year
- NiCE for Corrections
- NiCE for Medicaid
- NiCE for Education**
- NiCE for Pension Systems
What is NICE NEVA?
NICE NEVA is a component of the broader NICE CXone platform, focusing specifically on desktop and process analytics to enhance automation ROI and improve employee performance. It leverages AI to collect and analyze rich process and interaction data, providing recommendations on which processes are most valuable to automate. This allows organizations to make data-driven decisions to optimize their operations.
The platform is designed for businesses looking to take a scientific approach to improving efficiency and customer experience. It helps identify and prioritize automation opportunities, convert recommended process sequences into active automation flows, and continuously map processes to create ongoing efficiency gains. This continuous improvement loop ensures that automation efforts are always aligned with business goals and deliver measurable impact.
By grounding business decisions in comprehensive process and interaction data, NICE NEVA empowers teams to confidently select and implement automations that contribute most to performance success. It is particularly beneficial for contact centers and back-office operations seeking to streamline workflows, reduce costs, and elevate both employee and customer experiences.
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NICE NEVA FAQ
How does NICE NEVA differentiate its process analysis from general business process management tools?
NICE NEVA specifically utilizes AI-driven data collection and analysis of desktop and interaction data to recommend the most impactful processes for automation, rather than just mapping existing processes. It focuses on identifying high-ROI automation opportunities and directly converting these recommendations into active automation flows.
Can NICE NEVA integrate with existing Robotic Process Automation (RPA) solutions, or does it require using NICE's own automation tools?
NICE NEVA is designed to identify and prioritize processes for automation, and it can convert recommended sequences into active automation flows. While it is part of the broader NICE CXone ecosystem, its primary function is the intelligence layer for process optimization, which can feed into various automation execution strategies.
What kind of data does NICE NEVA collect from desktops and interactions to inform its recommendations?
NICE NEVA collects rich process and interaction data from employee desktops, including application usage, task sequences, and interaction patterns. This data is then analyzed by AI to understand workflows, identify bottlenecks, and pinpoint areas ripe for automation or performance improvement.
How does NICE NEVA ensure that the recommended process sequences are truly optimal for a specific business context?
The platform employs AI to analyze vast amounts of operational data, identifying patterns and inefficiencies. It then provides data-backed recommendations, allowing businesses to ground their decisions in empirical evidence. This scientific approach ensures that the selected processes for automation are those that will contribute most significantly to performance success and ROI.
Is NICE NEVA suitable for both front-office customer-facing processes and back-office operational tasks?
Yes, NICE NEVA is designed to optimize both front-office and back-office operations. Its capabilities for desktop and process analytics are applicable across various departments to improve employee performance and identify automation opportunities, whether they involve customer interactions or internal workflows.
Source: nice.com