osTicket does not publish a public price list.
Verified Sep 2026 from the official pricing page.
Is osTicket worth the price?
osTicket's pricing is incredibly generous, offering a full-featured open-source version for $0.
The Cloud Hosted plan at $12/month per agent is competitive, providing significant value through managed services. This structure is best for organizations ranging from small businesses with technical expertise to larger entities seeking a managed solution without breaking the bank.
Pricing
osTicket offers a generous free tier with optional paid upgrades for advanced features.
Hidden Costs & Gotchas
No explicit mention of storage limits on cloud plan
How osTicket compares
1 of 6 direct competitors offers a free plan.
osTicket Pricing FAQ
How much does osTicket cost?
osTicket does not publish a public price list. Contact osTicket for a quote.
Does osTicket have a free plan?
osTicket does not offer a permanent free plan. Paid plans are required from day one.
What are alternatives to osTicket?
Alternatives to osTicket include Zendesk, Freshdesk, Zoho Desk, Jira Service Management. Zendesk starts at $19/month, billing unit not specified; Freshdesk starts at $19/agent/month; Jira Service Management starts at $21/agent/month.
osTicket alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official osTicket pricing: osticket.com/editions/ (verified Sep 2026)
- Cite this data: Toolradar, osTicket pricing verified Sep 2026, toolradar.com/tools/osticket/pricing
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