OTRS starts at $55/user/month on the Custom plan.
Verified Sep 2026. No official public pricing page; Toolradar is the public record.
Is OTRS worth the price?
OTRS's custom pricing at $55/user/month appears to be on the higher end for enterprise service management solutions, especially given it's a per-user model.
While it offers comprehensive ITIL-aligned features, the lack of transparent tiered pricing makes it difficult to assess true value without a custom quote. This pricing is best suited for large enterprises with complex, highly customized service management needs.
Pricing Plans
Custom
$55/user/month
- Ticketing system
- ITIL-aligned ITSM
- Business process management
- Multi-channel communication
- Custom pricing based on needs
Hidden Costs & Gotchas
Potential minimum user count
Premium support add-ons
How OTRS compares
1 of 6 direct competitors offers a free plan.
| Tool | Starting price | Free plan |
|---|---|---|
| OTRS | $55/user/month | No |
| ServiceNow | Contact sales | No |
| Jira Service Management | $21/user/month | Yes |
| Freshdesk | $19/user/month | No |
| Zendesk | $19/month | No |
| ManageEngine ServiceDesk | No public price | No |
| SysAid | No public price | No |
OTRS Pricing FAQ
How much does OTRS cost?
OTRS starts at $55/user/month on the Custom plan.
Does OTRS have a free plan?
OTRS does not offer a permanent free plan. Paid plans are required from day one.
What are alternatives to OTRS?
Alternatives to OTRS include ServiceNow, Jira Service Management, Freshdesk, Zendesk. Jira Service Management starts at $21/user/month; Freshdesk starts at $19/user/month; Zendesk starts at $19/month.
How much does OTRS cost for a team of 10?
For 10 users on the Custom plan, OTRS is $550/month, or $6,600/year, at the published per-user rate.
OTRS alternatives
Direct competitors. Starting prices match the table above.
Sources
- No official public pricing page for OTRS. Figures verified Sep 2026 by Toolradar.
- Cite this data: Toolradar, OTRS pricing verified Sep 2026, toolradar.com/tools/otrs/pricing
Review OTRS, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.