OTRS Pricing 2026
Plans, costs, and free options for OTRS
Last updated: January 27, 2026
TL;DR: OTRS Pricing
Pricing Model
Paid
Starting Price
$55/mo
Free Option
No
Paid
Pricing Model
OTRS is a paid tool with various pricing tiers based on features and team size. Contact them or visit their website for detailed pricing.
Visit OTRS's website for current pricing
Available Plans
Custom
$55/mo
- Ticketing system
- ITIL-aligned ITSM
- Business process management
- Multi-channel communication
- Custom pricing based on needs
Free Alternatives to OTRS
Looking for a free option? Here are some alternatives with free plans:
View all OTRS alternativesOTRS vs Competitors: Pricing Comparison
See how OTRS pricing compares to similar tools in Help Desk
| Tool | Free Tier | Starting Price | Score | |
|---|---|---|---|---|
OTRSCurrent Enterprise service management solution | No | $55/mo | —/100 | Details → |
ZendeskTop Rated Complete customer service solution | No | $19/agent/month | 89/100 | Pricing → |
 Kayako Unified customer service platform for mo... | No | $30/mo | 72/100 | Pricing → |
 FreshdeskBest Value Intuitive customer support software | Yes | $15/mo | 85/100 | Pricing → |
Prices shown are starting prices. Actual pricing may vary based on features and team size.
See all alternatives →OTRS Pricing FAQ
How much does OTRS cost?
OTRS offers the following plans: Custom ($55/mo).
Is there a free version of OTRS?
OTRS does not currently offer a free plan. Check their website for trial offers.
Does OTRS offer a free trial?
Check OTRS's official website for current trial offers.
What are cheaper alternatives to OTRS?
Free or freemium alternatives include Freshdesk. View our full comparison to find the best value.