Salesforce NPSP

Name: Salesforce NPSP
Brand: Salesforce
Rating: 4.4 (230 reviews)

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Empower your nonprofit to achieve greater impact with a unified CRM platform.

Free, no paid tier

Free CRM Nonprofit Tools Fundraising Volunteer Management

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4.4 (230 across the web)

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Reviews on G2

230 reviews tracked

The Bottom Line

Updated May 26, 2026

Price: Free, no paid tier. Compare plans

Key facts

Unified CRM platform tailored for nonprofits to manage all stakeholder relationships.
Leverages AI (Einstein) for automation in tasks like reporting, grant tracking, and meeting summaries.
Offers 10 free licenses for eligible nonprofits through the Power of Us Program, with discounted rates for additional licenses.

Pros

Significantly improves decision-making speed for nonprofits
Enhances collaboration across teams
Provides a comprehensive, unified view of all stakeholders
Offers AI tools to automate administrative tasks and generate insights
Eligible nonprofits receive 10 free licenses and discounted rates for additional licenses

Cons

Requires initial setup and customization to align with specific organizational needs
Learning curve for new users unfamiliar with the Salesforce ecosystem

What is Salesforce NPSP?

Salesforce Nonprofit Cloud (NPSP) is a comprehensive CRM software specifically designed for nonprofit organizations. It provides a 360-degree view of all stakeholders, including donors, program participants, volunteers, and clients, enabling improved relationship management and personalized engagement. The platform consolidates data that would otherwise be spread across multiple systems, streamlining operations and fostering collaboration. Nonprofit Cloud offers specialized functionalities for fundraising, marketing and engagement, program and outcome management, grantmaking, and volunteer management. It leverages AI capabilities, such as Einstein, to automate tasks like summarizing meeting notes, generating program performance reports, and tracking grant progress, freeing up valuable time for nonprofit staff. The platform is built on the secure Salesforce infrastructure, ensuring reliability and scalability for organizations of all sizes, from social services to humanitarian aid and environmental groups.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source salesforce.org ↗

Ratings Across the Web

4.4 (230 reviews)

Salesforce NPSP holds an aggregate rating of 4.4 out of 5 from 230 reviews across G2, last checked March 19, 2026.

G2 230 reviews

4.4/5

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Fundraising management with data intelligence and insights
Nonprofit Marketing and Engagement for personalized community outreach
Program and Outcome Management for scalable program delivery
Grantmaking tracking, management, and funding program delivery
Volunteer Management setup, tracking, and organization
AI-powered client meeting summaries and program performance reports (Einstein)
AI-powered grant progress tracking and application summarization (Einstein)
Unified platform for IT operations, collaboration, and insights

Pricing Plans

Free Trial

Pricing checked Sep 30, 2026

Salesforce NPSP plans and prices, checked September 2026
Plan	Price	Details
Nonprofit Cloud or Sales/Service Cloud (Power of Us Program)	Free	10 licenses

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Is Salesforce NPSP worth the price?

Great value

Salesforce NPSP's pricing is exceptionally generous for nonprofits, offering 10 free licenses through the Power of Us Program.

This makes it an outstanding value proposition, especially for smaller to medium-sized organizations. It's best for nonprofits seeking a robust CRM solution without significant upfront software costs.

Full Salesforce NPSP pricing: every plan, hidden costs and alternatives

Reviews

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4.4/5

Across 230 verified user reviews on G2

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Best Salesforce NPSP Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Bloomerang Paid

All-in-one nonprofit software for fundraising, donor management, and volunteer engagement.

4.2

DonorPerfect Paid

Comprehensive donor management and fundraising software for nonprofits to raise more funds and streamline operations.

4.5

Blackbaud Raiser's Edge NXT Paid

AI-powered donor management and fundraising CRM for nonprofits to raise more, smarter.

4.0

Network for Good Paid

Empower small nonprofits with AI-driven fundraising, expert coaching, and an all-in-one platform.

4.6

Kindful Paid

Empower nonprofits with comprehensive fundraising, donor management, and engagement tools.

4.6

CharityEngine Platform Paid

Comprehensive fundraising and donor management for non-profits.

4.5

Salsa Labs Paid

Uniting nonprofits, funders, and governments with powerful software for social good impact.

3.9

Neon CRM Freemium

Comprehensive CRM and fundraising platform designed specifically for nonprofits.

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Salesforce NPSP alternatives 8+ tools ranked, pricing + verdict per pick Salesforce NPSP vs Bloomerang Head-to-head: features, pricing, who wins Salesforce NPSP vs DonorPerfect Head-to-head: features, pricing, who wins Salesforce NPSP vs Blackbaud Raiser's Edge NXT Head-to-head: features, pricing, who wins

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Salesforce NPSP FAQ

How does Salesforce NPSP help nonprofits manage their fundraising efforts?

Salesforce Nonprofit Cloud offers specialized functionalities for fundraising, providing a unified view of donors and enabling personalized engagement. It consolidates data that would otherwise be spread across multiple systems, streamlining fundraising operations.

Which teams within a nonprofit would benefit most from Salesforce NPSP?

Teams involved in fundraising, marketing and engagement, program and outcome management, grantmaking, and volunteer management would all benefit. The platform enhances collaboration across these teams by providing a comprehensive view of all stakeholders.

How is Salesforce NPSP priced for nonprofit organizations?

Salesforce Nonprofit Cloud is free to use, and eligible nonprofits receive 10 free licenses. Discounted rates are available for any additional licenses beyond the initial ten.

What kind of administrative tasks can Salesforce NPSP automate?

Salesforce Nonprofit Cloud leverages AI capabilities, such as Einstein, to automate tasks like summarizing meeting notes, generating program performance reports, and tracking grant progress. This frees up valuable time for nonprofit staff.

How does Salesforce NPSP compare to Blackbaud Raiser's Edge NXT?

Salesforce NPSP provides a comprehensive CRM specifically for nonprofits, offering a unified view of all stakeholders including donors, program participants, and volunteers. It also includes AI tools to automate administrative tasks and generate insights, unlike some other platforms.

What are the main considerations for a nonprofit adopting Salesforce NPSP?

Adopting Salesforce NPSP requires initial setup and customization to align with specific organizational needs. There can also be a learning curve for new users who are unfamiliar with the broader Salesforce ecosystem.

Can Salesforce NPSP manage both donor relationships and volunteer activities?

Yes, Salesforce Nonprofit Cloud is designed to provide a 360-degree view of all stakeholders, including donors and volunteers. It offers specialized functionalities for both fundraising and volunteer management.

Source: salesforce.org

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