Thena starts at $29/user/month on the Starter plan.
Verified Sep 2026 from the official pricing page.
Is Thena worth the price?
Thena's pricing, starting at $29/user/month for Starter and scaling to $119/user/month for Enterprise, appears on the higher end for AI customer support tools, especially with per-user pricing.
The value proposition for AI features is strong, but the per-user model can become expensive for larger teams. It's best suited for B2B teams prioritizing advanced AI capabilities and seamless integration across multiple communication channels.
Pricing Plans
Starter
$29 / user/month
- Up to 5 user seats
- Up to 1,000 tickets/month
- Slack & email
- AI ticket detection
- AI ticket summaries
- AI tagging
- AI assistant
Standard
$79 / user/month
- Everything in Starter
- AI web chat
- AI agent studio
- MCP
- APIs
- AI auto-responses
- AI co-pilot
- AI powered workflows
Enterprise
$119 / user/month
- Everything in Standard
- AI agent custom deployments
- MS Teams
- Enterprise APIs
- Enterprise security features
- Unlimited MCP
- Enterprise security
- AI agent studio
Hidden Costs & Gotchas
User seat limits on Starter tier (up to 5 users)
How Thena compares
Starting price from each tool's published plans.
| Tool | Starting price | Free plan |
|---|---|---|
| Thena | $29/user/month | No |
| Halp | No public price | No |
| Unthread Slack | $75/user/month | No |
| Helpwise | $15/month | No |
| Kommunicate | $34/month | No |
| Respond.io | $79/month | No |
| DelightChat | No public price | No |
Thena Pricing FAQ
How much does Thena cost?
Thena starts at $29/user/month on the Starter plan. It offers 3 paid tiers ranging from $29/user/month to $119/user/month.
Does Thena have a free plan?
Thena does not offer a permanent free plan. Paid plans are required from day one.
What is the cheapest Thena paid plan?
The cheapest paid plan for Thena is "Starter" at $29/user/month. Key features include: Up to 5 user seats, Up to 1,000 tickets/month, Slack & email.
What are alternatives to Thena?
Alternatives to Thena include Halp, Unthread Slack, Helpwise, Kommunicate. Unthread Slack starts at $75/user/month; Helpwise starts at $15/month; Kommunicate starts at $34/month.
How much does Thena cost for a team of 10?
For 10 users on the Starter plan, Thena is $290/month, or $3,480/year, at the published per-user rate.
Thena alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Thena pricing — thena.ai/pricing (verified Sep 2026)
- Cite this data: Toolradar, Thena pricing verified Sep 2026, toolradar.com/tools/thena/pricing
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