Alternatives
Best Thena alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best Thena alternatives 2026, toolradar.com/alternatives/thena
7 direct alternatives to Thena, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Respond.io is the top alternative to Thena on our list, followed by Groove and Helpwise.
- 1 of the 7 alternatives has a free plan, starting with Halp.
- Highest rated: Respond.io, 4.8 out of 5 from 554 ratings, Oct 2026.
- 7 alternatives
- 1 with a free plan
Top 3 alternatives to Thena
Respond.io
#1 Top pickBusiness messaging platform for marketing, sales, and support
Starting price
From $79 /mo
Cheapest paid plan, monthly, as of November 2026
4.8 /5 on G2 · 554 ratings, Oct 2026
Our take
Best overall
Groove
#2Help desk software for small businesses
Starting price
From $24 /mo
Cheapest paid plan, monthly, as of November 2026
4.6 /5 across SourceForge, G2 and Capterra · 284 ratings, Sep 2026
Helpwise
#3Smarter customer service made simple with a unified communication platform.
Starting price
From $15 /mo
Cheapest paid plan, monthly, as of November 2026
4.6 /5 across G2 and Trustpilot · 206 ratings, Sep 2026
Our take
Most affordable
Thena vs 7 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating |
|---|---|---|---|
 | Price: $29/mo | Free plan: No | 4.6 out of 5, from 132 ratings across G2 and SourceForge (132) |
| Price: $79/mo | Free plan: No | 4.8 out of 5, from 554 ratings on G2 (554) |
| Price: $24/mo | Free plan: No | 4.6 out of 5, from 284 ratings across SourceForge, G2 and Capterra (284) | |
| Price: $15/mo | Free plan: No | 4.6 out of 5, from 206 ratings across G2 and Trustpilot (206) |
 | Price: $34/mo | Free plan: No | 4.6 out of 5, from 70 ratings across G2 and Capterra (70) |
 | Price: Free + paid | Free plan: Yes | 4.7 out of 5, from 49 ratings on G2 (49) |
 | Price: $75/mo | Free plan: No | 4.9 out of 5, from 13 ratings on G2 (13) |
 | Price: Not published | Free plan: No | n/a |
Why people consider alternatives to Thena
Thena is an AI-powered customer support platform designed specifically for B2B teams to streamline customer issue resolution across multiple channels.
Teams most often switch away when one of these starts to bite:
- Pricing at scale as usage or premium tiers add up.
- Missing integrations with the rest of your stack.
- Performance or scale limits as your needs grow.
- A specific feature gap you have hit in customer support.
The 7 alternatives below cover the same core job (customer support) with different trade-offs.
Thena by the numbers
| Metric | Thena | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 7 of 31 have one | n/a |
| Integrations listed | 2 | 3 | #7 of 10 (joint) tools with at least one integration recorded |
| User rating | 4.6/5 (across the web, 132 ratings) | 4.4/5 | #5 of 22 (joint) tools with 20+ reviews |
Each position is counted among the tools that have data for that row, as noted under it. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Thena by the numbers”, Nov 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 89 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Kayako | $1/mo |
| 2 | Twilio Flex | $1/mo |
| 4 | Siteground | $2.99/mo, billed monthly |
| 5 | Deskcord.chat | $4/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 42 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Klaus | $13/user/mo, billed monthly |
| 4 | EngageBay | $14.99/user/mo, billed monthly |
| 5 | Dialpad | $15/user/mo, billed monthly |
Lowest entry price, per-agent plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 15 tools priced per agent, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Zammad | $5/agent/mo, billed yearly |
| 2 | osTicket | $12/agent/mo, billed monthly |
| 3 | Mojo Helpdesk | $14/agent/mo, billed monthly |
| 4 | Freshcaller | $15/agent/mo, billed monthly |
| 5 | Desku | $19/agent/mo, billed monthly |
A position exists only when at least 8 tools have data for that metric. 168 of 290 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Customer Support statistics.
7 alternatives to Thena
Ranked by G2 and Capterra ratings, media mentions, and editor review, plus how directly they replace Thena.
- 1
Respond.io
Paid Higher rated by usersBusiness messaging platform for marketing, sales, and support
4.8 /5 on G2 · 554 ratings, Oct 2026
From $79/mo, billed monthly
- 2
Groove
PaidHelp desk software for small businesses
4.6 /5 across SourceForge, G2 and Capterra · 284 ratings, Sep 2026
From $24/user/mo, billed monthly
- 3
Helpwise
PaidSmarter customer service made simple with a unified communication platform.
4.6 /5 across G2 and Trustpilot · 206 ratings, Sep 2026
From $15/user/mo, billed monthly
- 4
Kommunicate
PaidAI + Human Customer Service Automation Platform for seamless support across all channels.
4.6 /5 across G2 and Capterra · 70 ratings, Sep 2026
From $34/mo, billed monthly
- 5
Halp
Free plan Cheaper than ThenaStreamline customer support and internal requests with an integrated help desk solution.
4.7 /5 on G2 · 49 ratings, Mar 2026
Free plan available; paid prices not published
- 6
Unthread Slack
Paid Higher rated by usersAI-powered helpdesk built directly into Slack for faster ticket resolution and automated support.
4.9 /5 on G2 · 13 ratings, Sep 2026
From $75/agent/mo, billed monthly
- 7
DelightChat
PaidUnified e-commerce support and WhatsApp marketing
Price not published
Frequently asked questions
What is the best alternative to Thena?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to Thena are Respond.io, Groove, Helpwise. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to Thena?
There is no fully free alternative in this list. Halp is freemium: a permanent free tier plus paid plans (Streamline customer support and internal requests with an integrated help desk solution).
Why do people look for Thena alternatives?
Common reasons teams switch away from Thena: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for Thena versus each alternative.
Review Thena, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.
Still considering Thena?
See the full review, pricing breakdown, and community feedback before you decide.