TL;DR - TOPdesk
- TOPdesk is an IT service management solution that streamlines ticket management, knowledge sharing, and asset tracking.
- It offers self-service capabilities and reporting tools to improve service team performance and user experience.
- The platform is designed for easy implementation and customization, supported by experienced, German-speaking staff and 24/5 support.
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
Pros & Cons
Pros
- Categorizes and prioritizes incoming tickets, automatically assigning them to the correct service desk employee.
- Integrates a knowledge base to store and share collective knowledge, reducing repetitive tasks.
- Provides clear overviews of key performance indicators to identify bottlenecks and optimization potential.
- Offers a self-service portal for users to submit tickets, read FAQs, and check request statuses 24/7.
- Manages inventory by tracking asset usage, interconnections, and the impact of asset failures.
Cons
- No specific pricing information is immediately available without further action.
- Requires acceptance of marketing cookies to view embedded video content.
- The 24/5 support schedule may not cover all global time zones for immediate assistance.
Ratings Across the Web
4.3(139 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Incident managementAsset managementSelf-serviceReportingIntegrations
Pricing Plans
30-day Free TrialEssential
$76/user/month
- Basic ticketing
- Incident management
- Self-service portal
Engaged
$109/user/month
- Advanced ITSM
- Change management
- Knowledge base
Excellent
$155/user/month
- Project management
- Service catalog
- Live chat
What is TOPdesk?
TOPdesk is a service management platform that helps IT, FM, and HR teams deliver great service with ticketing, asset management, and self-service portals.
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