Delighted vs Retently: Which is Better in 2026?
Choosing between Delighted and Retently comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Delighted
Gather actionable customer feedback simply
Best for you if:
- • You want to try before committing
- • You need survey tools features specifically
- • Customer feedback and NPS surveys
- • Easy to set up and customize
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You need customer feedback features specifically
- • Collects NPS, CSAT, and CES feedback across customer journeys.
- • Automates surveys, analyzes sentiment, and provides actionable insights.
| At a Glance |  Delighted |  Retently |
|---|---|---|
Starts at | FreeFree tier available | $49/moEcommerce Basic |
Best For | Survey Tools | Customer Feedback |
Rating | 4.8/5 | 4.8/5 |
Choose Delighted or Retently?
Choose Delighted if
Gather actionable customer feedback simply
- NPS surveys
- Simple to use
- Good response rates
- Your work is survey tools-shaped, not customer feedback-shaped
Choose Retently if
Collect and act on customer feedback to drive growth and improve customer experience.
- Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Omnichannel distribution maximizes response rates.
- Powerful analytics and reporting for deep insights.
- Your work is customer feedback-shaped, not survey tools-shaped
| Feature | Delighted | Retently |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.8/5 101 reviews | ★4.8/5 59 reviews |
| Categories | Survey ToolsCustomer Feedback | Customer FeedbackSurvey Tools |
In-Depth Analysis
Delighted
Gather actionable customer feedback simply
Strengths
- +NPS surveys
- +Simple to use
- +Good response rates
- +Clean design
- +Good integrations
Weaknesses
- -Limited survey types
- -Per-response pricing
- -Basic analytics
- -Qualtrics owned
- -Less features than alternatives
Key features
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Weaknesses
- -No free tier available, only a free trial.
- -Pricing details are not transparently listed on the website.
Key features
Pricing: Delighted vs Retently
| Plan | Delighted | Retently |
|---|---|---|
| Tier 1 | Free Free | $49/month Ecommerce Basic |
| Tier 2 | $224 month Premium | $299/month Ecommerce Pro |
| Tier 3 | $449 month Premium Plus | Contact us Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Delighted pricing and Retently pricing.
Who Should Use What?
On a budget?
Delighted has a free tier. Retently is paid only.
Go with: Delighted
Want the highest-rated option?
Delighted: 4.8/5 (101 reviews). Retently: 4.8/5 (59 reviews).
Go with: Delighted
Value user reviews?
Delighted: 101 reviews (4.8/5). Retently: 59 reviews (4.8/5).
Go with: Delighted
3 Questions to Help You Decide
What's your budget?
Delighted is freemium. Retently is paid. Delighted lets you start free.
What's your use case?
Delighted is a survey tools tool. Retently is in customer feedback. Pick the category that matches your needs.
How important are ratings?
Both are rated 4.8/5.
Key Takeaways
Delighted
- Larger review base (101 reviews)
- Free tier available
- Our pick for this comparison
Retently
- Better fit for customer feedback
The Bottom Line
Delighted is our pick.
Frequently Asked Questions
Is Delighted or Retently better?
Delighted is rated in our evaluation. Delighted is freemium and Retently is paid.
What are Delighted and Retently used for?
Delighted: Gather actionable customer feedback simply. Retently: Collect and act on customer feedback to drive growth and improve customer experience..
What does Delighted cost vs Retently?
Delighted is freemium (free tier + paid plans). Retently is a paid tool. Visit their websites for detailed pricing.