Kommo vs Freshsales: Which is Better in 2026?
Choosing between Kommo and Freshsales comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Freshsales is our overall pick for CRM workflows. Pick Kommo if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Kommo
Boost sales and manage client communications across all messaging apps in one unified CRM.
Best for you if:
- • Manages client communications across multiple messaging apps in one CRM.
- • Automates sales processes with AI agents, bots, and customizable pipelines.
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Best for you if:
- • You want to try before committing
- • AI-powered CRM for lead generation, qualification, and tracking.
- • Automates tasks and provides AI-driven insights for sales efficiency.
| At a Glance |  Kommo |  Freshsales |
|---|---|---|
Starts at | $15/moBase | FreeFree tier available |
Best For | CRM | CRM |
Rating | 4.3/5 | 4.5/5 |
Choose Kommo or Freshsales?
Choose Kommo if
Boost sales and manage client communications across all messaging apps in one unified CRM.
- Consolidates all client communication from various messaging apps into one place.
- Offers powerful AI and automation tools to streamline sales and customer service.
- Provides a clear visual overview of the sales pipeline.
Choose Freshsales if
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
- Good CRM
- Fair pricing
- Good features
| Feature | Kommo | Freshsales |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.3/5 238 reviews | ★4.5/5 1,842 reviews |
| Categories | CRMSales Engagement | CRMSales Engagement |
In-Depth Analysis
Kommo
Boost sales and manage client communications across all messaging apps in one unified CRM.
Strengths
- +Consolidates all client communication from various messaging apps into one place.
- +Offers powerful AI and automation tools to streamline sales and customer service.
- +Provides a clear visual overview of the sales pipeline.
- +No-code bot builder makes automation accessible without technical skills.
- +Enhances client engagement by meeting them on their preferred communication channels.
Weaknesses
- -No free plan available, only a 14-day free trial.
- -Pricing is per user, which can add up for larger teams.
- -Focus primarily on messaging apps, which might not suit all business communication needs.
Key features
Freshsales
AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline.
Strengths
- +Good CRM
- +Fair pricing
- +Good features
- +Active development
- +Freshworks ecosystem
Weaknesses
- -Per-user pricing
- -Learning curve
- -Better alternatives exist
- -Feature gaps
- -Support varies
Key features
Pricing: Kommo vs Freshsales
| Plan | Kommo | Freshsales |
|---|---|---|
| Tier 1 | $15 USD per user/month Base | Free Free |
| Tier 2 | $25 USD per user/month Advanced | $9 Growth |
| Tier 3 | $45 USD per user/month Enterprise | $39 Pro |
| Tier 4 | N/A | $59 Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Kommo pricing and Freshsales pricing.
Who Should Use What?
On a budget?
Freshsales has a free tier. Kommo is paid only.
Go with: Freshsales
Want the highest-rated option?
Kommo: 4.3/5 (238 reviews). Freshsales: 4.5/5 (1,842 reviews).
Go with: Freshsales
Value user reviews?
Kommo: 238 reviews (4.3/5). Freshsales: 1,842 reviews (4.5/5).
Go with: Freshsales
3 Questions to Help You Decide
What's your budget?
Kommo is paid. Freshsales is freemium. Freshsales lets you start free.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Freshsales is rated higher: 4.5/5 vs 4.3/5.
Key Takeaways
Freshsales
- Higher user rating: 4.5/5 vs 4.3/5
- Larger review base (1,842 reviews)
- Free tier available
- Our pick for this comparison
Kommo
- Choose if you want boost sales and manage client communications across all messaging apps in one unified CRM
The Bottom Line
Freshsales is our pick.
Frequently Asked Questions
Is Kommo or Freshsales better?
Freshsales is rated in our evaluation. Kommo is paid and Freshsales is freemium.
What are Kommo and Freshsales used for?
Kommo: Boost sales and manage client communications across all messaging apps in one unified CRM.. Freshsales: AI-powered Sales CRM to streamline sales, boost conversions, and grow your pipeline..
What does Kommo cost vs Freshsales?
Kommo is a paid tool. Freshsales is freemium (free tier + paid plans). Visit their websites for detailed pricing.