Liveagent vs Gorgias: Which is Better in 2026?
Choosing between Liveagent and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Liveagent
Unified omnichannel customer support for growing teams
Best for you if:
- • You need help desk features specifically
- • LiveAgent is a help desk software with live chat and call center features
- • It provides ticketing, live chat, and social media support in one platform
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • You need customer support features specifically
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
| At a Glance |  Liveagent |  Gorgias |
|---|---|---|
Starts at | $15/agent/monthSmall Business | $10/monthStarter |
Best For | Help Desk | Customer Support |
Rating | - | - |
Choose Liveagent or Gorgias?
Choose Liveagent if
Unified omnichannel customer support for growing teams
- Help desk software
- Good for support
- Fair pricing
- Your work is help desk-shaped, not customer support-shaped
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Budget matters ($10/month vs $15/agent/month)
- Your work is customer support-shaped, not help desk-shaped
| Feature | Liveagent | Gorgias |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 2,860 reviews | ★4.6/5 673 reviews |
| Categories | Help DeskLive Chat | Customer SupportE-commerce |
In-Depth Analysis
Liveagent
Unified omnichannel customer support for growing teams
Strengths
- +Help desk software
- +Good for support
- +Fair pricing
- +Multiple channels
- +Good features
Weaknesses
- -UI dated
- -Learning curve
- -Setup complexity
- -Better modern alternatives
- -Support varies
Key features
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: Liveagent vs Gorgias
| Plan | Liveagent | Gorgias |
|---|---|---|
| Tier 1 | $15 agent/month Small Business | $10 month Starter |
| Tier 2 | $29 agent/month Medium Business | $50 month Basic |
| Tier 3 | $49 agent/month Large Business | $300 month Pro |
| Tier 4 | $69 agent/month Enterprise | $750 month Advanced |
Pricing verified from each vendor's public pricing page. Compare in detail on Liveagent pricing and Gorgias pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Neither has user reviews yet.
Go with: Liveagent
Value user reviews?
Neither has user reviews yet.
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Liveagent is a help desk tool. Gorgias is in customer support. Pick the category that matches your needs.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Gorgias
- Our pick for this comparison
Liveagent
- Larger review base (2,860 reviews)
- Better fit for help desk
The Bottom Line
Gorgias is our pick.
Frequently Asked Questions
Is Liveagent or Gorgias better?
Gorgias is rated in our evaluation. Both are paid.
What are Liveagent and Gorgias used for?
Liveagent: Unified omnichannel customer support for growing teams. Gorgias: Customer support helpdesk for e-commerce.
What does Liveagent cost vs Gorgias?
Liveagent is a paid tool. Gorgias is a paid tool. Visit their websites for detailed pricing.