Retently vs Delighted: Which is Better in 2026?
Choosing between Retently and Delighted comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You need customer feedback features specifically
- • Collects NPS, CSAT, and CES feedback across customer journeys.
- • Automates surveys, analyzes sentiment, and provides actionable insights.
Delighted
Gather actionable customer feedback simply
Best for you if:
- • You want to try before committing
- • You need survey tools features specifically
- • Customer feedback and NPS surveys
- • Easy to set up and customize
| At a Glance |  Retently |  Delighted |
|---|---|---|
Starts at | $49/moEcommerce Basic | FreeFree tier available |
Best For | Customer Feedback | Survey Tools |
Rating | 4.8/5 | 4.8/5 |
Choose Retently or Delighted?
Choose Retently if
Collect and act on customer feedback to drive growth and improve customer experience.
- Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Omnichannel distribution maximizes response rates.
- Powerful analytics and reporting for deep insights.
- Your work is customer feedback-shaped, not survey tools-shaped
Choose Delighted if
Gather actionable customer feedback simply
- NPS surveys
- Simple to use
- Good response rates
- Your work is survey tools-shaped, not customer feedback-shaped
| Feature | Retently | Delighted |
|---|---|---|
| Pricing Model | Paid | Freemium |
| User Rating | ★4.8/5 59 reviews | ★4.8/5 101 reviews |
| Categories | Customer FeedbackSurvey Tools | Survey ToolsCustomer Feedback |
In-Depth Analysis
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Weaknesses
- -No free tier available, only a free trial.
- -Pricing details are not transparently listed on the website.
Key features
Delighted
Gather actionable customer feedback simply
Strengths
- +NPS surveys
- +Simple to use
- +Good response rates
- +Clean design
- +Good integrations
Weaknesses
- -Limited survey types
- -Per-response pricing
- -Basic analytics
- -Qualtrics owned
- -Less features than alternatives
Key features
Pricing: Retently vs Delighted
| Plan | Retently | Delighted |
|---|---|---|
| Tier 1 | $49/month Ecommerce Basic | Free Free |
| Tier 2 | $299/month Ecommerce Pro | $224 month Premium |
| Tier 3 | Contact us Enterprise | $449 month Premium Plus |
Pricing verified from each vendor's public pricing page. Compare in detail on Retently pricing and Delighted pricing.
Who Should Use What?
On a budget?
Delighted has a free tier. Retently is paid only.
Go with: Delighted
Want the highest-rated option?
Retently: 4.8/5 (59 reviews). Delighted: 4.8/5 (101 reviews).
Go with: Retently
Value user reviews?
Retently: 59 reviews (4.8/5). Delighted: 101 reviews (4.8/5).
Go with: Delighted
3 Questions to Help You Decide
What's your budget?
Retently is paid. Delighted is freemium. Delighted lets you start free.
What's your use case?
Retently is a customer feedback tool. Delighted is in survey tools. Pick the category that matches your needs.
How important are ratings?
Both are rated 4.8/5.
Key Takeaways
Retently
- Our pick for this comparison
Delighted
- Has a free tier
- Larger review base (101 reviews)
- Better fit for survey tools
The Bottom Line
Retently is our pick. Delighted has a free tier if you want to test without paying.
Frequently Asked Questions
Is Retently or Delighted better?
Retently is rated in our evaluation. Retently is paid and Delighted is freemium.
What are Retently and Delighted used for?
Retently: Collect and act on customer feedback to drive growth and improve customer experience.. Delighted: Gather actionable customer feedback simply.
What does Retently cost vs Delighted?
Retently is a paid tool. Delighted is freemium (free tier + paid plans). Visit their websites for detailed pricing.