TL;DR - Alchemer
- Collects feedback from multiple channels (surveys, websites, apps, third-party).
- Integrates with over 400 business systems for workflow automation.
- Provides AI-powered analysis and role-based dashboards for clear insights.
Pricing: Free plan available
Best for: Growing teams
3.3/5 across review platforms
Pros & Cons
Pros
- Flexible and powerful for various feedback needs
- Extensive integration capabilities with existing business systems
- Offers specialized market research services with expert support
- Provides advanced analytics and AI for deeper insights
- Designed to drive measurable business outcomes and ROI
Cons
- Pricing information is not readily available on the website, suggesting it's not a self-service free or freemium model.
- The website focuses heavily on enterprise solutions, which might be overwhelming for smaller businesses.
Ratings Across the Web
3.3(24 reviews)
What people say
“This company is a complete scam.Once you complete a survey, these crooks pretend there is an error and refuse to pay you. They should be shut down.”, via Trustpilot
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Omnichannel feedback collection (surveys, website, app, third-party channels)400+ business system integrationsWorkflow automationAI technology for understanding customer sentimentRole-based dashboards and reportsMarket research solutions (design, fielding, panel services, data processing, reporting, advanced analytics)Global survey panel access (200M+ respondents)Fraud and bad data quality checks
Pricing Plans
Free TrialCollaborator
$55/Month/User
- Unlimited surveys
- 75k annual responses
- Email support
Professional
$165/Month/User
- All the features of Collaborator
- 100k annual responses
- Custom templates and branding
- Additional logic, scripting, publishing, and analysis
- Email and phone support
Full Access
$275/Month/User
- All the features of Professional
- 125k annual responses
- Advanced research question types
- Advanced statistical analysis tools
- Advanced reporting tools
- Email and phone support
Platform Plans
Contact us
- Custom Omnichannel feedback collection
- Integrate feedback with existing systems
- 24/7 expert support
- Analyze open text
- Dedicated Customer Success Manager
- Enterprise-grade security features
- SSO and permission-based controls
What is Alchemer?
Alchemer is a comprehensive feedback platform designed to transform raw data into actionable insights. It goes beyond traditional survey tools by offering robust capabilities for collecting customer and employee feedback across various channels, integrating this data with existing business systems, and providing advanced analytics to understand customer sentiment and drive business results.
The platform caters to a wide range of users including marketing teams, product managers, CX and VoC teams, and HR departments. It helps organizations build and scale customer experience programs, optimize digital experiences, conduct market research, refine product strategies, and improve employee engagement. Alchemer emphasizes flexibility, intelligence, and control, enabling users to effortlessly move from survey creation to sophisticated feedback programs and ultimately, achieve measurable business growth.
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Alchemer FAQ
How does Alchemer facilitate connecting customer feedback to existing business systems?
Alchemer offers over 400 integrations, enabling it to connect feedback directly to various business systems. This ensures that customer insights are accessible across the organization and can power workflow automation for faster responses to customer needs.
What specific AI capabilities does Alchemer use to help users understand customer feedback?
Alchemer utilizes purpose-built AI technology to help users gain clarity on customer sentiment. This AI, combined with role-based dashboards and best-in-class analysis tools, helps users understand what customers truly think.
Beyond traditional surveys, where else can Alchemer collect customer feedback?
Alchemer can collect customer feedback during moments that matter, not just through traditional surveys. This includes feedback gathered directly on websites or apps, as well as through various third-party channels.
What types of advanced analytics are available through Alchemer's Research Solutions?
Alchemer's Research Solutions provides advanced analytical capabilities such as MaxDiff, regression analysis, and conjoint analysis. These tools help users delve deeper into their data for more sophisticated insights.
How does Alchemer's Research Solutions ensure the quality and reliability of survey data?
Alchemer's Research Solutions guarantees trustworthy data through proprietary panel screening and rigorous quality checks. This process helps to weed out fraud and bad data, ensuring informed decision-making.
What is the global reach of Alchemer's panel services for market research?
Alchemer's panel services provide access to over 200 million respondents across the globe. This extensive reach allows users to quickly find and engage specialized audiences to meet specific demographic research needs.
Source: alchemer.com