Amazon Connect Pricing 2026
Plans, hidden costs, and alternatives compared
Cite this data: Toolradar, Amazon Connect pricing verified Sep 2026, toolradar.com/tools/amazon-connect/pricing
Amazon Connect does not publish a public price list.
Verified Sep 2026 from the official pricing page.
Is Amazon Connect worth the price?
Amazon Connect's pay-as-you-go model is generally fair and competitive, especially with no minimum fees or long-term commitments.
Voice at $0.038/min and Chat at $0.01/message are attractive entry points. This model is best for businesses of all sizes seeking flexibility and cost control, particularly those with fluctuating contact center volumes.
Pricing
Amazon Connect offers paid plans. Visit their website for current pricing details.
Hidden Costs & Gotchas
Storage for call recordings
How Amazon Connect compares
Starting price from each tool's published plans.
| Tool | Starting price | Free plan |
|---|---|---|
| Amazon Connect | No public price | No |
| Five9 | $119/month | No |
| Talkdesk | No public price | No |
| NICE CXone | $71/user/month | No |
Amazon Connect Pricing FAQ
How much does Amazon Connect cost?
Amazon Connect does not publish a public price list. Contact Amazon Connect for a quote.
Does Amazon Connect have a free plan?
Amazon Connect does not offer a permanent free plan. Paid plans are required from day one.
What are alternatives to Amazon Connect?
Alternatives to Amazon Connect include Five9, Talkdesk, NICE CXone. Five9 starts at $119/month; NICE CXone starts at $71/user/month.
Amazon Connect alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Amazon Connect pricing — aws.amazon.com/connect/pricing/ (verified Sep 2026)
- Cite this data: Toolradar, Amazon Connect pricing verified Sep 2026, toolradar.com/tools/amazon-connect/pricing
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