Is Enchant worth the price?
Enchant's pricing starts fairly at $20/user/month for their AI Starter tier, offering a solid set of core features.
However, essential AI capabilities are an add-on at $30 per 500 customers helped, which can quickly become expensive for growing businesses. This structure is best for small to medium-sized teams who need basic omnichannel support and are willing to pay extra for AI as their customer volume increases.
Pricing Plans
Free TrialEnchant AI Starter
$20/user /mo
- Shared Inboxes
- Knowledge Bases
- Messengers
- Satisfaction Ratings
- Powerful Integrations
- Workflow Automation
- Reporting & Analytics
- Enchant AI Starter
Advanced Security Add-On
$5/user / mo
- Single Sign On via Google Workspace or SAML
- IP Restrictions
- Advanced user access roles like Inbox Admins & Restricted Users
Enchant AI Standard Add-On
$30/500 customers helped
- Gathers insights from multiple data sources
- Powers AI Writer, AI Translate, AI Summarize, AI Drafts & AI Suggestions
Remove Branding Add-On
$50/mo
- Removes “powered by” link from Knowledge Base, Messenger and Satisfaction Ratings
Hidden Costs & Gotchas
AI features are a separate, usage-based add-on
Advanced security is an extra $5/user/month
Branding removal costs an additional $50/month
No annual discount mentioned, only monthly billing
Which Plan Do You Need?
Small teams needing core support
Businesses with predictable customer volume
Users valuing a 30-day free trial
How Enchant Compares to Competitors
Compared to Freshdesk, which offers a free tier and starts paid plans around $15/agent/month, Enchant's $20/user/month is slightly higher for its base. Zendesk's foundational plans also start around $19/agent/month, but often include more robust AI features within their core tiers, making Enchant's separate AI add-on potentially less competitive for high-volume users.
Enchant Pricing FAQ
How much does Enchant cost?
Enchant starts at $5/month on the Advanced Security Add-On plan. It offers 3 paid tiers ranging from $5/month up to $50/month.
Does Enchant have a free plan?
Enchant does not offer a permanent free plan. However, a free trial is available.
Does Enchant offer a free trial?
Yes, Enchant offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Enchant paid plan?
The cheapest paid plan for Enchant is "Advanced Security Add-On" at $5/month. Key features include: Single Sign On via Google Workspace or SAML, IP Restrictions, Advanced user access roles like Inbox Admins & Restricted Users.
Is there a cheaper alternative to Enchant?
Yes. Popular alternatives to Enchant include Chatwoot, Gladly, Flip, MiaRec. Free alternatives include Chatwoot. Compare them side-by-side on Toolradar.
Cheaper alternatives to Enchant
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
