Infor HMS

Name: Infor HMS
Brand: Infor
Rating: 3.8 (10 reviews)

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Cloud-based hospitality software to unify operations, personalize guest experiences, and optimize revenue.

Paid plans only

Paid Travel & Hospitality Hotel Management Revenue Management Guest Experience

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3.8 (10 across the web)

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Reviews on G2 Capterra

10 reviews tracked

The Bottom Line

Updated May 26, 2026

Price: Paid plans only. Compare plans

Key facts

Unifies hospitality operations across multiple properties in the cloud.
Leverages AI and data analytics for personalized guest experiences and revenue optimization.
Provides mobile-first solutions for both guests and staff to enhance efficiency and service.

Pros

Unifies operations across diverse hospitality segments, eliminating data silos.
Utilizes AI and automation to optimize pricing and maximize revenue.
Enhances guest experience through hyper-personalization and mobile-first features.
Provides scalability and access to advanced technology via a cloud-based platform.
Empowers staff with intuitive mobile tools for improved efficiency.

Cons

Specific pricing details are not publicly available.
Requires integration with existing systems, which may have implementation complexities.
The breadth of features might be overwhelming for smaller, simpler hospitality operations.

What is Infor HMS?

Infor HMS is a comprehensive cloud-based hospitality software platform designed to help hotels, resorts, restaurants, managed food services, casino gaming organizations, and event venues thrive. It provides an integrated suite of tools to manage operations, enhance guest experiences, and drive profitability across various hospitality segments. The platform leverages data and AI to anticipate guest needs, optimize offerings and pricing, and improve forecasting. This solution aims to eliminate operational silos by connecting all properties and activities in the cloud, offering a holistic view of trends and outcomes. It empowers staff with mobile tools for efficient service delivery and communication, while also providing guests with modern, tech-focused amenities like mobile check-ins, room keys, and service requests. Infor HMS is built on a scalable, multi-tenant cloud architecture, ensuring continuous access to advanced technology and the ability to adapt to rapid growth.

Available on: Web

Louis Corneloup Updated May 26, 2026 · how we evaluate Source infor.com ↗

Ratings Across the Web

3.8 (10 reviews)

Infor HMS holds an aggregate rating of 3.8 out of 5 from 10 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

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Key Features

Cloud-based multi-tenant AWS architecture
AI-powered analytics and intelligent recommendations
Mobile guest services (check-in/out, room keys, service requests)
Hotel Property Management System (PMS) with CRM capabilities
Hotel Revenue Management System (RMS) with demand forecasting
Staff mobility tools for real-time information access
Integrated solutions for hotels, restaurants, casinos, and event venues
Contactless and paperless operations

Pricing

Paid

Infor HMS offers paid plans. Visit their website for current pricing details.

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Reviews

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3.8/5

Across 10 verified user reviews on Capterra, G2

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Infor HMS FAQ

How does Infor HMS help optimize revenue for hospitality businesses?

Infor HMS optimizes revenue by leveraging data and AI to anticipate guest needs and dynamically adjust pricing and offerings. This allows properties to maximize profitability across various hospitality segments.

Which teams within a hospitality organization benefit most from Infor HMS?

Operations teams, front desk staff, and revenue management teams benefit significantly from Infor HMS. The platform provides integrated tools for managing daily operations, empowering staff with mobile tools, and optimizing pricing strategies.

How does Infor HMS compare to Cloudbeds in terms of operational unification?

Infor HMS unifies operations across diverse hospitality segments, including hotels, resorts, and casinos, by connecting all properties and activities in the cloud. This approach aims to eliminate data silos and provide a holistic view of trends and outcomes.

What kind of guest experience enhancements does Infor HMS offer?

Infor HMS enhances guest experience through hyper-personalization and mobile-first features. Guests can utilize modern amenities like mobile check-ins, digital room keys, and convenient service requests.

How is Infor HMS priced?

Infor HMS is offered as a paid product, designed for comprehensive hospitality management. It does not include a permanently free tier for its services.

What are the potential trade-offs for smaller hospitality operations considering Infor HMS?

For smaller, simpler hospitality operations, the extensive breadth of features offered by Infor HMS might be more comprehensive than necessary. Additionally, integrating it with existing systems could present implementation complexities.

Can Infor HMS support multiple types of hospitality businesses?

Yes, Infor HMS is designed to support a wide range of hospitality businesses, including hotels, resorts, restaurants, managed food services, casino gaming organizations, and event venues. It provides an integrated suite of tools tailored for these diverse segments.

Source: infor.com