Boost Shopify Plus loyalty and repeat purchases with a full suite of retention tools
Visit WebsiteThe Bottom Line
Entry price
Paid plans only
Biggest pro
Deep integration with Shopify Plus, including checkout extensions and customer accounts
Biggest con
Limited to Shopify Plus brands with significant GMV for membership product
TL;DR - Rivo
- Rivo is a retention platform exclusively for Shopify Plus, offering loyalty, accounts, memberships, cashback, and referrals.
- It includes AI-powered personalization, passwordless login, and a fully customizable checkout experience using Shopify's platform capabilities.
- The platform is built for brands with significant GMV and provides dedicated support and fast migration from other vendors.
What is Rivo?
Pros & Cons
Pros
- Deep integration with Shopify Plus, including checkout extensions and customer accounts
- Highly customizable UX with CSS, custom code blocks, and 50+ app integrations
- AI Activation Match feature predicts customer next purchases and suggests products
Cons
- Limited to Shopify Plus brands with significant GMV for membership product
- Membership installations are capped at a certain number per month to maintain quality support
Preview
Key Features
Pricing Plans
Free TrialPricing checked Aug 18, 2026
Cashback
$199 / mo
- Ledger-backed store credit balance
- Configurable earn percentage per order
- Automatic credit expiry
- No balance-sheet liability
- Real-time balance inside Rivo Accounts
- Works alongside Loyalty and Memberships
- Analytics on pending and redeemed credit
- Bulk credit drops without a loyalty program
Accounts
$499 / mo
- Shareable Wishlists and Favorites
- Apple and Google Wallet Pass
- Passwordless Login and Signup
- Customer Account Personalization
- Recently Viewed and Saved to Cart
- Zero party data collection
- ESP and SMS direct integrations
- Unified Subscriptions and Returns Portal
Custom Plan
Custom/mo
- On-site Loyalty Touchpoints
- Shopify Native Paid Membership Platform
- Customizable Checkout Components
- Multi-tier Referral Capabilities
- Store credit, cash back and points flexibility
- Unrestricted Developer Toolkit Access
- Customer Success Manager
- Slack Connect
Scale
$49+/mo
- 24/7 chat support
- Month to month billing
- 3 POS locations
- 7-day free trial
- 200 - 2,500 orders per month
- 250K loyalty & referral participants
- Unlimited integrations
- Unlimited loyalty lifecycle emails
Plus
$499 / mo
- 24/7 chat support
- Month to month billing
- Unlimited POS locations
- 7-day free trial
- Up to 2,500 orders per month
- Unlimited loyalty & referral participants
- Unlimited integrations
- Unlimited loyalty lifecycle emails
Enterprise
Custom/mo
- White-glove onboarding
- Dedicated Account Manager
- Technical resources at every step
- Monthly strategy sessions with CSM
- Rivo API Rate Limits quintupled
- Early access to Rivo Accounts
- Integrate Rivo to 50+ pre-built apps & integrations
- Use Rivo across your entire tech stack
Is Rivo worth the price?
Rivo's pricing is fair for Shopify Plus brands but not cheap: the Cashback tier at $199/mo is a solid entry for basic store credit, while Accounts at $499/mo adds wishlists and wallet passes.
The Scale tier at $49+/mo is a budget-friendly starting point for smaller stores, but the Plus and Enterprise tiers jump to $499/mo and custom pricing, which can get expensive for high-volume merchants. Best for mid-market Shopify Plus brands that need an all-in-one retention suite.
Hidden Costs & Gotchas
Scale tier caps at 2,500 orders per month
Plus tier also limited to 2,500 orders
Enterprise custom pricing may include minimums
No annual discount mentioned, only monthly billing
Internationalization costs extra on Scale tier
How Rivo Compares to Competitors
Compared to Yotpo Loyalty or Smile.io, Rivo offers a more integrated suite with cashback and accounts at similar price points, but Yotpo can be cheaper for basic loyalty. Rivo's Scale tier at $49/mo is competitive for entry-level, while Enterprise custom pricing is pricier than some all-in-one platforms like LoyaltyLion for high-volume stores.
How Rivo's pricing compares
At $199/mo, Rivo is the most premium of its 5 direct competitors.
Entry paid plan, monthly. Pricing checked Aug 18, 2026.
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Rivo FAQ
How long does it take to set up Rivo Accounts on a Shopify Plus store?
Does Rivo support Shopify's new customer accounts?
What is the difference between Cashback and a traditional gift card?
Can Rivo Memberships be used without a loyalty program?
What are the requirements to launch a Rivo Membership program?
How does Rivo's AI Activation Match work?
Can I migrate from another loyalty platform like Status to Rivo?
Is Rivo compatible with Klaviyo for authentication?
Source: rivo.io