Boost Shopify Plus loyalty and repeat purchases with a full suite of retention tools
From $49/mo, free trialVisit WebsitePaidVisit Website
Tracked since2026
The Bottom Line
- Price
- From $49/mo, free trial. Compare plans
Key facts
- Rivo is a retention platform exclusively for Shopify Plus, offering loyalty, accounts, memberships, cashback, and referrals.
- It includes AI-powered personalization, passwordless login, and a fully customizable checkout experience using Shopify's platform capabilities.
- The platform is built for brands with significant GMV and provides dedicated support and fast migration from other vendors.
Pros
- Deep integration with Shopify Plus, including checkout extensions and customer accounts
- Highly customizable UX with CSS, custom code blocks, and 50+ app integrations
- AI Activation Match feature predicts customer next purchases and suggests products
Cons
- Limited to Shopify Plus brands with significant GMV for membership product
- Membership installations are capped at a certain number per month to maintain quality support
What is Rivo?
Rivo is a modern retention platform designed specifically for Shopify Plus merchants. It provides a comprehensive suite of tools to increase customer loyalty and repeat purchases, including loyalty programs, customer accounts, memberships, cashback, referrals, and wishlists. The platform integrates deeply with Shopify's native checkout and customer account systems, enabling brands to offer personalized experiences, VIP tiers, and seamless sign-in options like passwordless login and social logins. Rivo is built for high-growth brands, with features like AI Activation Match, customizable UX, and integration with over 50 apps. It supports ledger-backed store credit, segmented discounts, and subscription-based memberships, all designed to drive revenue and customer retention.
Preview
Key Features
- Loyalty programs with points, cashback, and VIP tiers
- Customer accounts with passwordless login, order history, and self-service returns
- Membership subscriptions with recurring billing and exclusive benefits
- Ledger-backed cashback as store credit, not gift cards
- Referral programs and wishlist/saves functionality
Pricing Plans
Free TrialPricing checked Sep 28, 2026
| Plan | Price | Details |
|---|---|---|
| Cashback | $199 / mo |
+5 moreShow less
|
| Accounts | $499 / mo |
+6 moreShow less
|
| Custom Plan | Custom/mo |
+6 moreShow less
|
| Scale | $49+/mo |
+36 moreShow less
|
| Plus | $499 / mo |
+39 moreShow less
|
| Enterprise | Custom/mo |
+47 moreShow less
|
Is Rivo worth the price?
Good value
Rivo's pricing is fair for Shopify Plus brands but not cheap: the Cashback tier at $199/mo is a solid entry for basic store credit, while Accounts at $499/mo adds wishlists and wallet passes.
The Scale tier at $49+/mo is a budget-friendly starting point for smaller stores, but the Plus and Enterprise tiers jump to $499/mo and custom pricing, which can get expensive for high-volume merchants. Best for mid-market Shopify Plus brands that need an all-in-one retention suite.
Hidden Costs & Gotchas
Enterprise custom pricing may include minimums
How Rivo's pricing compares
At $199/mo, billing unit not specified, Rivo is the most premium of its 5 comparable direct competitors.
Entry paid plan, monthly. Pricing checked Sep 28, 2026.
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Rivo FAQ
How long does it take to set up Rivo Accounts on a Shopify Plus store?
Setup can be completed within hours, and migrations from other platforms like Status take even less time with no downtime.
Does Rivo support Shopify's new customer accounts?
Yes, Rivo works out of the box with Shopify's new customer accounts and aims to align closely with them while offering a robust alternative.
What is the difference between Cashback and a traditional gift card?
Cashback is ledger-backed store credit that is not a gift card, meaning it can be set to expire, configured per order, and only earned after a purchase, preserving margins.
Can Rivo Memberships be used without a loyalty program?
Yes, memberships operate as a standalone paid VIP tier, but Rivo recommends integrating them with the loyalty platform for a fuller retention strategy.
What are the requirements to launch a Rivo Membership program?
Brands must be on Shopify Plus, have over $5M GMV, and commit to a dedicated Slack channel with Rivo's success and technical teams.
How does Rivo's AI Activation Match work?
It uses historical order data and zero-party information to predict what a customer will order next, then suggests those products during the shopping experience.
Can I migrate from another loyalty platform like Status to Rivo?
Yes, Rivo offers price matching and can migrate brands from Status with no downtime or side effects, often within hours.
Is Rivo compatible with Klaviyo for authentication?
Yes, Rivo Accounts supports authentication via Klaviyo, along with Shop, Google, and Apple logins.
Source: rivo.io