SmartMoving
UnclaimedAll-in-one software and CRM designed specifically for moving companies to streamline operations and boost profitability.
Visit WebsiteReviews onCapterra
144 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Comprehensive all-in-one solution eliminates the need for multiple disparate tools.
Biggest con
No free tier or trial information is explicitly mentioned.
TL;DR - SmartMoving
- All-in-one CRM and operational software specifically for moving companies.
- Automates sales, estimates, dispatch, crew management, storage, and accounting.
- Designed to increase profitability, streamline workflows, and improve customer experience for movers.
Pricing: Paid only
Best for: Enterprises & pros
4.9/5 across review platforms
What is SmartMoving?
SmartMoving is an all-in-one software platform and CRM built exclusively for moving companies. It provides a comprehensive suite of tools to manage sales, operations, crew, storage, accounting, and payments, all within a single system. The platform helps moving businesses escape manual processes, inconsistent estimates, and inefficient resource planning by offering features like an intelligent auto-pricing engine, digital inventory management, drag-and-drop scheduling, and automated billing.
SmartMoving is designed for early-stage to established moving companies looking to improve their close rates, send accurate estimates quickly, optimize dispatch and crew management, and gain real-time insights into their business performance. It aims to increase profitability and efficiency by consolidating disparate tools into one intuitive system, providing a superior user experience, fast onboarding, and dedicated customer support. The platform also focuses on enhancing the customer experience with professional, mobile-friendly estimates and a self-service customer portal.
Available on: Web
Pros & Cons
Pros
- Comprehensive all-in-one solution eliminates the need for multiple disparate tools.
- Specialized for the moving industry, addressing unique challenges like tariff management and inventory.
- Fast onboarding process with dedicated success managers and in-app support.
- Highly customizable estimates, forms, and pricing rules to fit specific business needs.
- Enhances customer experience with professional digital estimates and self-service options.
Cons
- No free tier or trial information is explicitly mentioned.
- Specific pricing details are not publicly available without a demo or contact.
Ratings Across the Web
4.9(144 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Auto-calculated pricing engine for estimatesConfigurable digital forms and contractsDispatch and crew management with real-time capacityIntegrated payment processingSelf-service customer portalAutomated sales follow-ups and lead routingStorage management with automated recurring billingQuickBooks integration with multi-branch support
Pricing Plans
Essential
Contact us
- Embedded website lead form
- Mobile-friendly estimates with e-sign
- Auto-calculated pricing
- Customizable digital forms & contracts
- Configurable inventory
- Dispatch & crew management
- Integrated payment processing
- Calendar sync: Google, Microsoft, Apple
- Self-service customer portal
Growth
Contact us
- Essential features
- QuickBooks, MailChimp, LiveSwitch integration
- Lead routing & automated sales follow-ups
- Custom pricing periods & rate tables
- Crew notifications & confirmations
- Payroll management
- 40+ pre-built reports
- Job profitability management
- Storage management
Reviews
4.9/5
Across 144 verified user reviews on Capterra
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SmartMoving FAQ
How does SmartMoving handle interstate moves and tariff calculations?
SmartMoving supports interstate moves by seamlessly integrating 400N-style tariffs through its SM-100 Managed Tariff service. This service automatically calculates estimates based on industry best practices and a standardized pricing framework, and a team of experts assists with configuring existing tariffs or developing new ones.
Can customers interact with their estimates and pay deposits through SmartMoving?
Yes, SmartMoving includes a self-service customer portal that allows customers to review and sign off on estimates digitally from their phones. They can also use the portal to pay deposits, making the booking process more convenient and efficient.
What specific integrations does SmartMoving offer to enhance its functionality?
SmartMoving integrates with several key platforms including QuickBooks for accounting, MailChimp for marketing, LiveSwitch for virtual surveys, and RingCentral for communication. It also offers calendar synchronization with Google, Microsoft, and Apple, and integrates with Google Maps for job planning.
How does SmartMoving assist with managing crew and truck availability for dispatch?
The platform includes a job calendar with real-time crew and truck capacity, allowing for drag-and-drop scheduling. It supports labeling crews by skills and certifications, automates crew notifications and confirmations, and provides tools for long-distance trip planning and daily rate overrides.
Is it possible to customize inventory lists and pricing rules within SmartMoving?
Yes, SmartMoving offers extensive customization. Users can create custom inventory items, set up pre-defined rules for estimates including minimum job hours, not-to-exceed amounts, crew base rates for different days, trip/truck fees, and define crew/truck requirements based on weight or volume. It also allows for adding time handicaps for stairs or elevators.
Source: smartmoving.com