Simple, reliable virtual phone system for business calls, texts, and video meetings.
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77 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Eliminates the need for expensive, dedicated phone hardware
Biggest con
Requires an active internet connection for VoIP functionality
TL;DR - TalkRoute
- Unified platform for business calls, texts, and video meetings.
- Utilizes existing devices (desktop, web, mobile) with no special hardware required.
- Offers extensive customization for call routing, greetings, and voicemail management.
Pricing: Paid only
Best for: Enterprises & pros
4.5/5 across review platforms
What is TalkRoute?
Talkroute provides a comprehensive virtual phone system designed for businesses to manage their communications from anywhere. It allows users to make and receive business calls and texts using their existing desktop, web browser, or smartphone, eliminating the need for dedicated hardware. The platform integrates voice, SMS/MMS messaging, and video conferencing into a single, intuitive application.
Talkroute is ideal for businesses seeking to professionalize their communication, support remote or mobile teams, and enhance customer engagement. It offers features like customizable call routing, voicemail management with transcription, and various business phone number options (local, toll-free, vanity). The system is built to scale, allowing businesses to easily assign calling options and manage users as they grow, all while maintaining a clear separation between personal and business communications.
Available on: Web, iOS, Android, Windows, macOS, Linux
Pros & Cons
Pros
- Eliminates the need for expensive, dedicated phone hardware
- Provides a unified communication solution across multiple devices and platforms
- Offers high flexibility with customizable call routing and scheduling
- Supports both VoIP and PSTN calling for reliable connections
- Includes advanced features like voicemail transcription and video conferencing
Cons
- Requires an active internet connection for VoIP functionality
- Pricing starts at a monthly fee, with no free tier available beyond the trial
Ratings Across the Web
4.5(77 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Make and receive business calls via desktop, web, or smartphone appsSend and receive SMS & MMS text messages using business numbersVideo conferencing for up to 100 participants with screen sharing and whiteboardVoicemail management with email notifications and transcriptionCustomizable call forwarding and routing pathsLocal, toll-free, 800, and vanity phone numbersAuto Attendant/IVR with single and multi-level menusUnlimited 3 or 4 digit direct dial extensions
Pricing Plans
Free TrialPricing checked Jul 4, 2026
Basic
$19 / month
- 1 Number
- 1 Mailbox
- Unlimited Calling
- Text Messaging
- Video Meetings
- Call Forwarding & Routing
- Desktop, Mobile, & Web Apps
- 24/7 Support
Plus
$39 / month
- All Basic plan features
- 2 Numbers
- 3 Mailboxes
- Menu Single Digit Extensions
- Simultaneous Ring
- Live Call Transfer
- Hours of Operation
- 3 users included
Pro
$59 / month
- All Plus plan features
- 3 Numbers
- 10 Mailboxes
- Submenus Multi Digit Extensions
- Call Recording
- Scheduled Call Forwarding
- Reporting
- Voice Studio
Enterprise
Contact Us
- All Pro plan features
- 10+ Numbers
- 20+ Mailboxes
- SLA
- Account Management
- 20+ users
- bulk user pricing
- Unlimited SMS & MMS Messages
How TalkRoute's pricing compares
At $19/mo, TalkRoute is mid-range of its 3 direct competitors ($14 to $30/mo across the set).
Entry paid plan, monthly. Pricing checked Jul 4, 2026.
Reviews
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4.5/5
Across 77 verified user reviews on G2, Capterra, SourceForge
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TalkRoute FAQ
How does Talkroute ensure call quality when switching between VoIP and PSTN for mobile users?
Talkroute's mobile app is designed to seamlessly switch between VoIP for in-office use via web/desktop apps and PSTN for crystal-clear calls on the go. This flexibility ensures reliable, high-quality connections whether over the internet or cellular networks, adapting to the user's environment without requiring manual intervention.
Can I use my existing business phone number with Talkroute, or do I have to get a new one?
You have the option to either choose a new local, toll-free, 800, or vanity phone number directly through Talkroute, or you can port your existing business number to the platform. This allows for a smooth transition without having to change your established business contact information.
What kind of customization is available for call routing and how does it handle multiple devices?
Talkroute offers extensive customization for call routing. You can create custom forwarding and routing paths for each virtual phone number, menu option, and extension. This includes setting specific ring strategies (sequential or simultaneous ringing), defining ring times for individual devices, and establishing maximum hold times with custom hold music or messages. You can also apply custom schedules to determine when calls are received on specific phones and PCs.
Are there any limitations on the number of users or extensions I can set up for my business?
Talkroute supports unlimited 3 or 4 digit direct dial extensions. The system is built to scale with your team, allowing you to easily create account users and grant special access permissions as your business grows, without explicit limits on the number of users or extensions.
How does Talkroute's video conferencing feature compare to standalone meeting solutions?
Talkroute's video conferencing is integrated directly into the platform, supporting up to 100 participants (team members and guests) without requiring any downloads for guests. It includes essential collaboration tools such as screen sharing, a real-time whiteboard, and file sharing, providing a robust solution for internal and external meetings within the unified communication system.
Source: talkroute.com