Best Customer Success Tools in 2026
Toolradar data: we track 40 customer success tools, 6 of them with a free tier (15%), and 38 entered our catalog during 2026. 37 clear our editorial bar.
Toolradar data: we track 40 customer success tools, 6 of them with a free tier (15%), and 38 entered our catalog during 2026. 37 clear our editorial bar.
This guide covers the 12 that score highest, what separates them, and where each free tier stops. Scores are ours; ratings and review counts come from third-party review platforms.
Quick comparison
| Tool | Free tier | Rating | What it does |
|---|---|---|---|
| Gainsight | No | 4.4 | Unify customer data, predict churn, and automate success |
| ChurnZero | No | 4.7 | Proactively fight churn with real-time customer success |
| Totango | No | 4.3 | Drive customer outcomes and growth with automated success prog |
| Vitally | No | 4.3 | Retain and grow accounts with unified customer health |
| Userpilot | No | 4.6 | Onboard, engage, and grow users with no-code in-app experience |
| Appcues | No | 4.7 | No-code builder for user onboarding and feature adoption |
| Skilljar | No | 4.6 | Customer education LMS to boost adoption and cut support costs |
| AskNicely | No | 4.7 | Unlock customer retention, revenue, and online reviews through |
| Planhat CS | No | 4.6 | The unified customer platform for sales, service, and customer |
| Custify | No | 4.8 | Proactively manage customers, ensure success in real-time, and |
The picks
Gainsight
Unify customer data, predict churn, and automate success. Editorial score 88, paid only, rated 4.4 across 2625 third-party reviews.
Full profile, pricing and alternatives
ChurnZero
Proactively fight churn with real-time customer success. Editorial score 84, paid only, rated 4.7 across 1562 third-party reviews.
Full profile, pricing and alternatives
Totango
Drive customer outcomes and growth with automated success prog. Editorial score 83, paid only, rated 4.3 across 1146 third-party reviews.
Full profile, pricing and alternatives
Vitally
Retain and grow accounts with unified customer health. Editorial score 82, paid only, rated 4.3 across 695 third-party reviews.
Full profile, pricing and alternatives
Userpilot
Onboard, engage, and grow users with no-code in-app experience. Editorial score 81, paid only, rated 4.6 across 1025 third-party reviews.
Full profile, pricing and alternatives
Appcues
No-code builder for user onboarding and feature adoption. Editorial score 80, paid only, rated 4.7 across 442 third-party reviews.
Full profile, pricing and alternatives
Skilljar
Customer education LMS to boost adoption and cut support costs. Editorial score 68, paid only, rated 4.6 across 5480 third-party reviews.
Full profile, pricing and alternatives
AskNicely
Unlock customer retention, revenue, and online reviews through. Editorial score 68, paid only, rated 4.7 across 1150 third-party reviews.
Full profile, pricing and alternatives
How we picked
Every tool here is published on Toolradar with an editorial score of 62 or above, the working bar for this vertical, out of 40 tracked in this category. Ordering follows that score, then third-party review volume, so a tool with one glowing review does not outrank one with a thousand. Scores in specialised business software run lower than in developer tooling, where public review volume is far higher, so this bar is calibrated to the category rather than borrowed from another. The figures update as the catalog does.
FAQ
How many customer success tools are there?
We track 40 published customer success tools, of which 37 clear our editorial bar. 38 were added during 2026, which reflects when we indexed them rather than when each vendor launched.
Are there free customer success tools?
Fewer than you might expect: 6 of 40 offer a free tier, 15%. This is a category where the serious options are paid, and free tiers are trials in practice.
How should I shortlist?
Start from the constraint that will not move: budget, an existing stack you must integrate with, or a compliance requirement. Filter on that first, then compare the two or three that survive. Ranking by feature count leads to the most expensive tool every time.
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Written by
Louis Corneloup
Founder & Editor-in-Chief at Toolradar. Founder & CEO of Dupple, the publisher of 5 industry newsletters reaching 720K+ tech professionals. Reviews B2B software using a public methodology, see /how-we-rate and /editorial-policy.