Reviews onG2Capterra
556 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Purpose-built for MSPs with deep RMM and endpoint integration
Biggest con
Pricing requires a sales conversation, no self-serve plans
TL;DR - Autotask
- AI-powered PSA platform purpose-built for managed service providers and IT teams
- Unifies service desk, billing, projects, and CRM with native Datto RMM integration
- Enterprise pricing only, contact sales for a custom quote
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
What is Autotask?
Autotask PSA (by Datto, a Kaseya company) is an AI-powered professional services automation platform built for managed service providers and IT teams. It unifies service desk ticketing, project management, contracts, billing, and reporting into a single cloud-based dashboard. Tight integration with Datto's RMM tools gives MSPs end-to-end visibility across endpoints, tickets, and revenue, eliminating the need to juggle separate systems for each operational function.
Available on: Web
Pros & Cons
Pros
- Purpose-built for MSPs with deep RMM and endpoint integration
- Comprehensive PSA covering tickets, billing, projects, and CRM in one platform
- AI-driven ticket suggestions reduce mean time to resolution
- Strong security posture with SOC compliance, SSO, and 2FA
- Highly customizable dashboards and workflow automation
- Large MSP community and established ecosystem
Cons
- Pricing requires a sales conversation, no self-serve plans
- Steep learning curve due to the breadth of features
- Best value realized only with full Datto/Kaseya stack adoption
- UI can feel dated compared to newer PSA competitors
- Limited usefulness outside the MSP/IT services vertical
Ratings Across the Web
4.3(556 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered service desk with automated ticket routing and resolution suggestionsCustomizable IT modules for service desk, projects, contracts, and CRMInteractive dashboards and widgets with real-time operational visibilityAutomated invoicing covering labor, contracts, expenses, and recurring servicesPre-built reports and analytics for trend identification and SLA trackingNative RMM integration with Datto endpoint management toolsRole-based permissions with SSO, 2FA, and 256-bit encryptionSmart documentation suggestions linked to ticket contextProject management with resource scheduling and time trackingCloud-based deployment with no on-premise hardware required
Pricing
Paid
Autotask offers paid plans. Visit their website for current pricing details.
Reviews
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4.3/5
Across 556 verified user reviews on G2, Capterra
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Autotask FAQ
How does Autotask streamline operations for Managed Service Providers?
Autotask unifies service desk ticketing, project management, contracts, billing, and reporting into a single cloud-based dashboard. This eliminates the need for MSPs to juggle separate systems for each operational function, providing end-to-end visibility.
What kind of user benefits most from Autotask?
Autotask is purpose-built for managed service providers and IT teams. Its comprehensive features and deep integration with RMM tools are designed to meet the specific operational needs of these organizations.
How does Autotask compare to ClickUp for project management?
Autotask is a comprehensive professional services automation platform specifically designed for MSPs, integrating project management with ticketing, billing, and RMM. While ClickUp offers project management, Autotask provides a more specialized, all-in-one solution tailored to IT service delivery.
What are the main limitations to consider when adopting Autotask?
Autotask has a steep learning curve due to its breadth of features and its best value is realized with full Datto/Kaseya stack adoption. Its usefulness is also limited outside the MSP and IT services vertical.
How is Autotask priced?
Autotask is a paid product and does not include a permanently free tier. Pricing details require a sales conversation, as there are no self-serve plans available.
Can Autotask help reduce the time spent resolving support tickets?
Yes, Autotask includes AI-driven ticket suggestions to help reduce the mean time to resolution for support issues. This feature assists service desk teams in addressing problems more efficiently.
Which security features are integrated into Autotask?
Autotask maintains a strong security posture with SOC compliance, single sign-on (SSO), and two-factor authentication (2FA). These features help protect user access and data within the platform.
Source: datto.com