Reviews onG2
540 reviews trackedThe Bottom Line
- Price
- Paid plans only. Compare plans
Key facts
- AI-powered PSA platform purpose-built for managed service providers and IT teams
- Unifies service desk, billing, projects, and CRM with native Datto RMM integration
- Enterprise pricing only, contact sales for a custom quote
Pros
- Purpose-built for MSPs with deep RMM and endpoint integration
- Comprehensive PSA covering tickets, billing, projects, and CRM in one platform
- AI-driven ticket suggestions reduce mean time to resolution
- Strong security posture with SOC compliance, SSO, and 2FA
- Highly customizable dashboards and workflow automation
- Large MSP community and established ecosystem
Cons
- Pricing requires a sales conversation, no self-serve plans
- Steep learning curve due to the breadth of features
- Best value realized only with full Datto/Kaseya stack adoption
- UI can feel dated compared to newer PSA competitors
- Limited usefulness outside the MSP/IT services vertical
What is Autotask?
Autotask PSA (by Datto, a Kaseya company) is an AI-powered professional services automation platform built for managed service providers and IT teams. It unifies service desk ticketing, project management, contracts, billing, and reporting into a single cloud-based dashboard. Tight integration with Datto's RMM tools gives MSPs end-to-end visibility across endpoints, tickets, and revenue, eliminating the need to juggle separate systems for each operational function.
Available on: Web
Ratings Across the Web
4.3(540 reviews)
Autotask holds an aggregate rating of 4.3 out of 5 from 540 reviews across G2, last checked March 19, 2026.
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
- AI-powered service desk with automated ticket routing and resolution suggestions
- Customizable IT modules for service desk, projects, contracts, and CRM
- Interactive dashboards and widgets with real-time operational visibility
- Automated invoicing covering labor, contracts, expenses, and recurring services
- Pre-built reports and analytics for trend identification and SLA tracking
- Native RMM integration with Datto endpoint management tools
- Role-based permissions with SSO, 2FA, and 256-bit encryption
- Smart documentation suggestions linked to ticket context
- Project management with resource scheduling and time tracking
- Cloud-based deployment with no on-premise hardware required
Pricing
Paid
Autotask offers paid plans. Visit their website for current pricing details.
Is Autotask worth the price?
Good value
However, given its comprehensive feature set for IT business management, it's likely positioned as a premium solution for established MSPs.
The bundled offerings with Datto products suggest it's best for MSPs looking for an integrated ecosystem rather than a standalone PSA.
Hidden Costs & Gotchas
Potential minimum seat requirements
Reviews
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4.3/5
Across 540 verified user reviews on G2
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Autotask FAQ
How does Autotask streamline operations for Managed Service Providers?
Autotask unifies service desk ticketing, project management, contracts, billing, and reporting into a single cloud-based dashboard. This eliminates the need for MSPs to juggle separate systems for each operational function, providing end-to-end visibility.
What kind of user benefits most from Autotask?
Autotask is purpose-built for managed service providers and IT teams. Its comprehensive features and deep integration with RMM tools are designed to meet the specific operational needs of these organizations.
How does Autotask compare to ClickUp for project management?
Autotask is a comprehensive professional services automation platform specifically designed for MSPs, integrating project management with ticketing, billing, and RMM. While ClickUp offers project management, Autotask provides a more specialized, all-in-one solution tailored to IT service delivery.
What are the main limitations to consider when adopting Autotask?
Autotask has a steep learning curve due to its breadth of features and its best value is realized with full Datto/Kaseya stack adoption. Its usefulness is also limited outside the MSP and IT services vertical.
How is Autotask priced?
Autotask is a paid product and does not include a permanently free tier. Pricing details require a sales conversation, as there are no self-serve plans available.
Can Autotask help reduce the time spent resolving support tickets?
Yes, Autotask includes AI-driven ticket suggestions to help reduce the mean time to resolution for support issues. This feature assists service desk teams in addressing problems more efficiently.
Which security features are integrated into Autotask?
Autotask maintains a strong security posture with SOC compliance, single sign-on (SSO), and two-factor authentication (2FA). These features help protect user access and data within the platform.
Source: datto.com