Autotask

Name: Autotask
Brand: Autotask
Rating: 4.3 (556 reviews)

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IT business management platform

Productivity Project Management Customer Support Finance

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4.3(556 across the web)

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Reviews onG2Capterra

556 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Purpose-built for MSPs with deep RMM and endpoint integration

Biggest con

Pricing requires a sales conversation, no self-serve plans

TL;DR - Autotask

AI-powered PSA platform purpose-built for managed service providers and IT teams
Unifies service desk, billing, projects, and CRM with native Datto RMM integration
Enterprise pricing only, contact sales for a custom quote

Pricing: Paid only

Best for: Enterprises & pros

4.3/5 across review platforms

What is Autotask?

Editorial review

Autotask PSA (by Datto, a Kaseya company) is an AI-powered professional services automation platform built for managed service providers and IT teams. It unifies service desk ticketing, project management, contracts, billing, and reporting into a single cloud-based dashboard. Tight integration with Datto's RMM tools gives MSPs end-to-end visibility across endpoints, tickets, and revenue, eliminating the need to juggle separate systems for each operational function.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcedatto.com ↗

Pros & Cons

Pros

Purpose-built for MSPs with deep RMM and endpoint integration
Comprehensive PSA covering tickets, billing, projects, and CRM in one platform
AI-driven ticket suggestions reduce mean time to resolution
Strong security posture with SOC compliance, SSO, and 2FA
Highly customizable dashboards and workflow automation
Large MSP community and established ecosystem

Cons

Pricing requires a sales conversation, no self-serve plans
Steep learning curve due to the breadth of features
Best value realized only with full Datto/Kaseya stack adoption
UI can feel dated compared to newer PSA competitors
Limited usefulness outside the MSP/IT services vertical

Ratings Across the Web

4.3(556 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

AI-powered service desk with automated ticket routing and resolution suggestionsCustomizable IT modules for service desk, projects, contracts, and CRMInteractive dashboards and widgets with real-time operational visibilityAutomated invoicing covering labor, contracts, expenses, and recurring servicesPre-built reports and analytics for trend identification and SLA trackingNative RMM integration with Datto endpoint management toolsRole-based permissions with SSO, 2FA, and 256-bit encryptionSmart documentation suggestions linked to ticket contextProject management with resource scheduling and time trackingCloud-based deployment with no on-premise hardware required

Pricing

Paid

Autotask offers paid plans. Visit their website for current pricing details.

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Is Autotask worth the price?

70/100

Autotask's quote-based pricing makes it difficult to assess fairness without specific figures.

However, given its comprehensive feature set for IT business management, it's likely positioned as a premium solution for established MSPs. The bundled offerings with Datto products suggest it's best for MSPs looking for an integrated ecosystem rather than a standalone PSA.

Hidden Costs & Gotchas

Integration costs with non-Datto tools

Potential minimum seat requirements

Premium support tiers likely extra

Training and implementation services

How Autotask Compares to Competitors

Compared to competitors like ConnectWise Manage, which also uses quote-based pricing, Autotask offers a similar breadth of features. Smaller PSA solutions like SyncroMSP or HaloPSA often provide more transparent per-user pricing, typically starting around $120-$150 per user per month, making Autotask's bundled approach potentially more expensive for smaller teams but offering deeper integration for larger operations.

Reviews

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4.3/5

Across 556 verified user reviews on G2, Capterra

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Best Autotask Alternatives

Top alternatives based on features, pricing, and user needs.

ClickUpFreemium

Unify tasks, docs, chat, and goals in one workspace

4.5

Vision HelpdeskPaid

Comprehensive customer service and IT support solutions for businesses of all sizes.

4.6

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Autotask vs ClickUpHead-to-head: features, pricing, who wins Autotask vs Vision HelpdeskHead-to-head: features, pricing, who wins

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Autotask FAQ

How does Autotask streamline operations for Managed Service Providers?

Autotask unifies service desk ticketing, project management, contracts, billing, and reporting into a single cloud-based dashboard. This eliminates the need for MSPs to juggle separate systems for each operational function, providing end-to-end visibility.

What kind of user benefits most from Autotask?

Autotask is purpose-built for managed service providers and IT teams. Its comprehensive features and deep integration with RMM tools are designed to meet the specific operational needs of these organizations.

How does Autotask compare to ClickUp for project management?

Autotask is a comprehensive professional services automation platform specifically designed for MSPs, integrating project management with ticketing, billing, and RMM. While ClickUp offers project management, Autotask provides a more specialized, all-in-one solution tailored to IT service delivery.

What are the main limitations to consider when adopting Autotask?

Autotask has a steep learning curve due to its breadth of features and its best value is realized with full Datto/Kaseya stack adoption. Its usefulness is also limited outside the MSP and IT services vertical.

How is Autotask priced?

Autotask is a paid product and does not include a permanently free tier. Pricing details require a sales conversation, as there are no self-serve plans available.

Can Autotask help reduce the time spent resolving support tickets?

Yes, Autotask includes AI-driven ticket suggestions to help reduce the mean time to resolution for support issues. This feature assists service desk teams in addressing problems more efficiently.

Which security features are integrated into Autotask?

Autotask maintains a strong security posture with SOC compliance, single sign-on (SSO), and two-factor authentication (2FA). These features help protect user access and data within the platform.

Source: datto.com

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