What is Autotask?
Autotask (project tracking): IT business management platform. Autotask PSA (by Datto, a Kaseya company) is an AI-powered professional services automation platform built for managed service providers and IT teams. It unifies service desk ticketing, project management, contracts, billing, and reporting into a single cloud-based dashboard. Key capabilities: AI-powered service desk with automated ticket routing and resolution suggestions, Customizable IT modules for service desk, projects, contracts, and CRM, Interactive dashboards and widgets with real-time operational visibility, Automated invoicing covering labor, contracts, expenses, and recurring services, Pre-built reports and analytics for trend identification and SLA tracking. Autotask is paid-only, with most plans including a trial period. Buyers most often compare Autotask against ClickUp, Vision Helpdesk.
TL;DR - Autotask
- AI-powered PSA platform purpose-built for managed service providers and IT teams
- Unifies service desk, billing, projects, and CRM with native Datto RMM integration
- Enterprise pricing only — contact sales for a custom quote
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
Pros & Cons
Pros
- Purpose-built for MSPs with deep RMM and endpoint integration
- Comprehensive PSA covering tickets, billing, projects, and CRM in one platform
- AI-driven ticket suggestions reduce mean time to resolution
- Strong security posture with SOC compliance, SSO, and 2FA
- Highly customizable dashboards and workflow automation
- Large MSP community and established ecosystem
Cons
- Pricing requires a sales conversation — no self-serve plans
- Steep learning curve due to the breadth of features
- Best value realized only with full Datto/Kaseya stack adoption
- UI can feel dated compared to newer PSA competitors
- Limited usefulness outside the MSP/IT services vertical
Ratings Across the Web
4.3(556 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
AI-powered service desk with automated ticket routing and resolution suggestionsCustomizable IT modules for service desk, projects, contracts, and CRMInteractive dashboards and widgets with real-time operational visibilityAutomated invoicing covering labor, contracts, expenses, and recurring servicesPre-built reports and analytics for trend identification and SLA trackingNative RMM integration with Datto endpoint management toolsRole-based permissions with SSO, 2FA, and 256-bit encryptionSmart documentation suggestions linked to ticket contextProject management with resource scheduling and time trackingCloud-based deployment with no on-premise hardware required
Pricing
Paid
Autotask offers paid plans. Visit their website for current pricing details.
About Autotask
By Toolradar Team·
Autotask PSA (by Datto, a Kaseya company) is an AI-powered professional services automation platform built for managed service providers and IT teams. It unifies service desk ticketing, project management, contracts, billing, and reporting into a single cloud-based dashboard. Tight integration with Datto's RMM tools gives MSPs end-to-end visibility across endpoints, tickets, and revenue, eliminating the need to juggle separate systems for each operational function.
How we evaluate tools →Source: datto.com
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Autotask FAQ
Is Autotask the same as Datto PSA?
Yes. Autotask was acquired by Datto (now part of Kaseya) and is officially branded as Datto Autotask PSA, though many MSPs still refer to it simply as Autotask.
Who is Autotask designed for?
Autotask PSA is built specifically for managed service providers (MSPs), technology service providers (TSPs), and internal IT teams that need to manage tickets, contracts, billing, and projects in one platform.
Does Autotask integrate with non-Datto RMM tools?
Autotask has the deepest integration with Datto RMM, but it also supports third-party integrations through its API and marketplace connectors for tools like ConnectWise, IT Glue, and others.
Is there a free trial for Autotask?
Datto does not offer a self-serve free trial. You need to request a demo through their sales team to evaluate the platform.
What makes Autotask different from ConnectWise PSA?
Both are leading PSA platforms for MSPs. Autotask is cloud-native (no on-premise option), integrates tightly with the Datto ecosystem, and is often praised for its dashboarding, while ConnectWise offers more customization and a larger third-party integration marketplace.
Source: datto.com