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Chatwoot

Unclaimed Editor reviewed

Open source customer engagement

CRM Help Desk Live Chat

4.5(15 across the web)

FreemiumVisit Website

TL;DR - Chatwoot

Chatwoot is an open-source customer engagement platform and Intercom alternative
It provides live chat, email, social media inbox, and chatbots in one tool
Free self-hosted, cloud from $19/agent/month

Pricing: Free plan available

Best for: Growing teams

4.5/5 across review platforms

Pros & Cons

Pros

Open source
Self-hostable
Multi-channel

Cons

Setup required
Fewer integrations

Ratings Across the Web

4.5(15 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Customer engagementLive chatOmnichannelChatbotsSelf-hostedOpen source

Pricing Plans

15-day Free Trial

Hacker

Free

Up to 2 agents

500 conversations/mo
30-day retention
Basic features

Startups

$19/agent/month

Unlimited conversations

1-year retention
All channels
Collaboration

Most Popular

Business

$39/agent/month

Fair use policy

2-year retention
Teams
Automation

Enterprise

$99/agent/month

20+ agents

3-year retention
SSO
Dedicated manager

Calculate your cost View full pricing

What is Chatwoot?

Editorial review

Chatwoot is an open-source customer engagement platform. Live chat, email, social media, and WhatsApp in one inbox. Self-host for complete control or use the cloud version. Canned responses and automation save agent time. Team collaboration features assign and discuss conversations. The open-source alternative to Intercom and Zendesk that you can customize and own.

LCLouis CorneloupUpdated May 1, 2026 · how we evaluateSourcechatwoot.com ↗

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Chatwoot FAQ

Is Chatwoot free?

Yes, self-hosted is free with all features. Cloud plans start at $19/agent/month. Open source under MIT license.

What is Chatwoot?

Chatwoot is open-source customer engagement platform. Live chat, email, social media in one inbox. Self-hosted alternative to Intercom.

Chatwoot vs Intercom?

Chatwoot is free and self-hosted. Intercom is more polished with more features. Chatwoot for open source; Intercom for enterprise.

What channels does Chatwoot support?

Website chat, email, Facebook, Twitter, WhatsApp, Telegram, and more. Unified inbox for all customer channels.

Source: chatwoot.com

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