Courier
UnclaimedThe multichannel notification platform for transactional and lifecycle messages.
Visit WebsiteReviews onG2Capterra
60 reviews trackedThe Bottom Line
Entry price
Free plan available, paid tiers above
Biggest pro
Simplifies multi-channel notification management with a single API.
Biggest con
Advanced user preferences, multi-tenant management, multiple outbound webhooks, custom link tracking URLs, observability integrations, data warehouse integrations, and EU datacenter are not available on the free or Business plans.
TL;DR - Courier
- Send transactional and lifecycle notifications across multiple channels with one API.
- Manage user preferences and ensure compliance with built-in tools.
- Offers SDKs and integrations for quick setup and reliable delivery at scale.
Pricing: Free plan available
Best for: Growing teams
4.6/5 across review platforms
What is Courier?
Courier is a comprehensive platform designed to simplify the sending of transactional and lifecycle notifications across multiple channels. It allows product and engineering teams to manage email, push, SMS, Slack, and in-app notifications through a single API. The platform aims to reduce the operational overhead associated with building and maintaining notification infrastructure, enabling teams to focus on core product development.
Courier provides tools for designing, testing, and shipping multichannel messages, ensuring they are delivered reliably and on time. It includes features like user preference management for channel choices, frequency, and quiet hours, helping products stay compliant with regulations like GDPR and CCPA. With SDKs for various programming languages and integrations with over 50 providers, Courier offers a flexible and scalable solution for managing all product-related notifications.
Pros & Cons
Pros
- Simplifies multi-channel notification management with a single API.
- Provides user preference controls, enhancing user experience and compliance.
- Offers robust infrastructure for reliable delivery at scale.
- Includes SDKs for popular programming languages, easing integration.
- Features analytics for tracking notification performance.
Cons
- Advanced user preferences, multi-tenant management, multiple outbound webhooks, custom link tracking URLs, observability integrations, data warehouse integrations, and EU datacenter are not available on the free or Business plans.
- HIPAA certification is only available on the Enterprise plan.
- Dedicated Slack channel, Solutions Architect, onboarding & training, and various SLAs (Support, Uptime) are exclusive to the Enterprise plan.
Ratings Across the Web
4.6(60 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Multi-channel notification delivery (Email, SMS, Push, Slack, MS Teams, In-app)One API with 50+ integrationsSDKs for Node.js, Python, Ruby, Go, Java, PHP, C#User preference center for channel, frequency, and quiet hoursHosted solution for managing preferences and compliance (GDPR, CCPA)Notification templates with drag-and-drop builderAutomated workflows for follow-ups and escalationsDelivery, engagement, and failure tracking analytics
Pricing Plans
Developer
Free
- 10,000 sends per month
- SSO via Google, Github
- Email & chat support
- Digest & batching
- Test environment
- API key management
- Internationalization
- Channel analytics
- Engagement tracking
- Recipient activity
- Log retention 30 days
- Two-factor authentication
- Google SSO
- Github SSO
- SOC 2 compliance
- GDPR compliance
- Email support
- Chat support
Pro
$0.005 / send
- All Developer features +
- Pay-as-you go pricing
- Click tracking
- Unlimited notifications
- Multi-tenant Management
- Multiple outbound webhooks
- Advanced user preferences
- Custom Link Tracking URLs
- Observability integrations
- Data warehouse integrations
- EU Datacenter
- Provider failover
- Template analytics
- Log retention 30 days
- Email support
- Chat support
Enterprise
Custom
- All Pro features +
- Volume Pricing
- Dedicated Solutions Architect
- Dedicated Slack Channel
- Advanced user preferences
- Multi-tenant management
- Observability integrations
- Role based access control
- Enterprise SLA
- European Datacenter
- Unlimited notifications
- Multi-tenant Management
- Multiple outbound webhooks
- Advanced user preferences
- Custom Link Tracking URLs
- Observability integrations
- Data warehouse integrations
- EU Datacenter
- Provider failover
- Template analytics
- Log retention 1 year
- Custom SSO
- Role-based access control
- HIPAA certification
- Dedicated Slack channel
- Solutions Architect
- Onboarding & training
- Support SLA
- Uptime SLA
- MSA, DPA, BAA & legal review
- Invoicing
Reviews
4.6/5
Across 60 verified user reviews on G2, Capterra
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Courier FAQ
How does Courier handle data privacy and compliance for sensitive information, especially in HR platforms?
Courier offers PHI-compliant notifications, including BAA, SOC 2 compliance, encryption, audit logs, and regional data residency. This ensures that sensitive employee data, such as payroll updates or performance notifications, is handled securely and in accordance with regulatory standards.
Can Courier be used to create multi-step employee journeys for HR processes like onboarding?
Yes, Courier allows for the creation of multi-step messaging journeys that can guide employees through various HR processes, including onboarding. These journeys can trigger steps and reminders on employees' preferred channels, ensuring that important information is received and acted upon.
What kind of analytics and logging capabilities does Courier provide for tracking notification performance?
Courier offers channel analytics, template analytics, and recipient activity tracking. Log retention varies by plan, with 30 days for Developer and Business plans, and 1 year for Enterprise plans, providing insights into notification engagement and delivery.
How does Courier support customization and branding for in-app notification centers?
Courier allows users to embed a notification center into their product with custom components that fit their design. This ensures the in-app notification experience is seamlessly integrated and consistent with the product's overall branding.
What are the key differences in features between the Business and Enterprise pricing plans?
The Enterprise plan includes all Business features plus volume pricing, a dedicated Solutions Architect, a dedicated Slack channel, advanced user preferences, multi-tenant management, observability integrations, role-based access control, an Enterprise SLA, and European Datacenter options. The Business plan offers pay-as-you-go pricing and click tracking.
Source: courier.com