Freshteam
UnclaimedEmpower business teams with purpose-built service delivery and AI-powered automation.
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TL;DR - Freshteam
- Unifies service delivery for HR, Finance, Facilities, and Legal teams on one platform.
- Automates requests, approvals, and workflows to improve efficiency and employee experience.
- Leverages AI (Freddy Copilot) for faster, smarter resolutions and reduced manual effort.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Consolidates multiple service platforms into one unified system
- Improves employee experience and turnaround times for service tickets
- Provides AI assistance to handle repetitive tasks, freeing up human teams
- Offers pre-built templates for quick setup and best-practice workflows
- Customizable to suit specific organizational needs
Cons
- No free tier explicitly mentioned, only a free trial
- Requires integration setup for existing tools
- May have a learning curve for new users unfamiliar with ESM platforms
Key Features
Centralized requests, approvals, and tasksBuilt-in SLAs and routingPrebuilt workspace templates for business teamsAI-powered Freddy Copilot for ticket summarization and response suggestionsAutomated maintenance workflows for facilitiesEfficient new hire onboarding for HRAutomated expense and procurement approvals for financeStreamlined contract reviews and document requests for legal
Pricing
Paid
Freshteam offers paid plans. Visit their website for current pricing details.
About Freshteam
By Toolradar Team·
Freshservice for Business Teams is an Enterprise Service Management (ESM) platform designed to streamline service delivery and automate requests across various business functions like HR, Finance, Facilities, and Legal. It centralizes requests, approvals, and tasks, providing a unified platform with built-in SLAs, routing, and visibility to enhance clarity and efficiency for any team.
The platform helps organizations design employee journeys that boost productivity and leverage service data for informed decision-making. It offers prebuilt workspace templates to accelerate service delivery, enabling teams to launch faster with best-practice workflows. Key benefits include improved employee experience, faster resolution times, and the ability to consolidate multiple platforms into a single, intuitive system. The integrated Freddy AI Copilot assists by summarizing tickets, suggesting contextual responses, and resolving repetitive issues, freeing human teams to focus on complex requests requiring judgment and empathy.
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Freshteam FAQ
What is Freshteam?
Freshteam, referred to as Freshservice for Business Teams on this page, is an Enterprise Service Management (ESM) platform that helps HR, Finance, Facilities, Legal, and other business teams streamline service delivery, automate requests, and improve employee experiences through a unified, AI-powered platform.
How much does Freshteam cost?
Specific pricing details are not provided on this page. Users are encouraged to contact sales for pricing insights and a tailored demo.
Is Freshteam free?
Freshteam (Freshservice for Business Teams) offers a 14-day free trial with no credit card required. There is no mention of a permanent free tier.
Who is Freshteam for?
Freshteam (Freshservice for Business Teams) is designed for various business teams within an organization, including HR, Finance, Facilities, and Legal, as well as other departments looking to streamline their internal service delivery and request management.
Source: freshworks.com