Hubspot Service

Unclaimed Editor reviewed

Customer service by HubSpot

CRM Help Desk Customer Feedback

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4.4(12,000 across the web)

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TL;DR - Hubspot Service

HubSpot Service Hub is a customer service platform integrated with the HubSpot CRM
It provides ticketing, knowledge base, and customer feedback tools
Free tier available, Starter at $20/month

Pricing: Free plan available

Best for: Growing teams

4.4/5 across review platforms

Pros & Cons

Pros

Good service hub
HubSpot integration
Ticketing system
Knowledge base
Customer portal

Cons

Expensive standalone
Best with full HubSpot
Per-seat pricing
Learning curve
Feature limitations

Ratings Across the Web

4.4(12,000 reviews)

G28,500 reviews

4.4/5

Capterra3,500 reviews

4.5/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Help deskTicketingKnowledge baseCustomer portalLive chatHubSpot CRM integration

Pricing Plans

Free Trial

Free Tools

Free

Core features

Ticketing
Live chat
Calling SDK
Basic bots

Starter

$15/seat/month

Annual

All Free
Email templates
Canned snippets
Simple automation

Professional

$90/month

1 seat included

Help desk
Knowledge base
Customer portal
SLA

Enterprise

$130/seat/month

Annual

All Professional
Playbooks
Custom objects
Goals

Calculate your cost View full pricing

What is Hubspot Service?

Editorial review

HubSpot Service Hub manages customer service integrated with HubSpot CRM. Tickets, knowledge base, and customer feedback-support that shares context with sales and marketing. The CRM integration means complete customer visibility. Automation handles routing. Self-service reduces volume. HubSpot customers add Service Hub for support that connects with their existing customer data.