Medallia Pricing 2026
Plans, hidden costs, and alternatives compared
Cite this data: Toolradar, Medallia pricing verified Sep 2026, toolradar.com/tools/medallia/pricing
Medallia uses custom pricing.
Verified Sep 2026 from the official pricing page.
Is Medallia worth the price?
Medallia's custom Enterprise pricing is opaque and likely expensive, typical for high-end enterprise experience management platforms.
Without a free tier or trial, smaller businesses are effectively locked out, making it best for large organizations with dedicated budgets for AI-powered customer and employee experience programs.
Pricing Plans
Enterprise
Custom
- Experience data record pricing
- AI-powered analytics
- Closed-loop workflows
- Multi-channel feedback
Hidden Costs & Gotchas
Overage fees for experience data records
Implementation and onboarding consulting fees
Premium support or dedicated account manager add-ons
How Medallia compares
2 of 3 direct competitors offer a free plan.
| Tool | Starting price | Free plan |
|---|---|---|
| Medallia | Contact sales | No |
| Qualtrics | $420/month, billing unit not specified | Yes |
| Alchemer | $55/user/month | No |
| QuestionPro | $99/user/month | Yes |
Medallia Pricing FAQ
How much does Medallia cost?
Medallia uses custom pricing. Contact Medallia directly for a quote based on your team size and requirements.
Does Medallia have a free plan?
Medallia does not offer a permanent free plan. Paid plans are required from day one.
What are alternatives to Medallia?
Alternatives to Medallia include Qualtrics, Alchemer, QuestionPro. Qualtrics starts at $420/month, billing unit not specified; Alchemer starts at $55/user/month; QuestionPro starts at $99/user/month.
Medallia alternatives
Direct competitors. Starting prices match the table above.
Sources
- Official Medallia pricing: www.medallia.com/platform/ (verified Sep 2026)
- Cite this data: Toolradar, Medallia pricing verified Sep 2026, toolradar.com/tools/medallia/pricing
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