Is Medallia worth the price?
Medallia's Enterprise-only, custom pricing model suggests a premium, high-touch solution.
Without transparent pricing, it's difficult to assess fairness, but it's likely expensive compared to platforms with published tiers. This model is best suited for large enterprises with complex experience management needs and significant budgets.
Pricing Plans
Enterprise
Custom
- Experience data record pricing
- AI-powered analytics
- Closed-loop workflows
- Multi-channel feedback
Hidden Costs & Gotchas
Experience data record pricing adds variable costs.
Implementation and consulting services likely extra.
Minimum contract value for Enterprise tier.
Potential for long-term, multi-year commitments.
Which Plan Do You Need?
Large enterprises
Complex CX needs
Significant budget
How Medallia Compares to Competitors
Compared to Qualtrics, which offers tiered pricing starting around $1,500/year for small businesses, Medallia's custom Enterprise-only approach positions it for larger deals. SurveyMonkey, with plans starting at $39/month, is significantly more accessible for smaller organizations, highlighting Medallia's focus on the high-end market.
Medallia Pricing FAQ
How much does Medallia cost?
Medallia uses custom pricing. Contact Medallia directly for a quote based on your team size and requirements.
Does Medallia have a free plan?
Medallia does not offer a permanent free plan. Paid plans are required from day one.
Is there a cheaper alternative to Medallia?
Yes. Popular alternatives to Medallia include Qualtrics, Alchemer, QuestionPro. Free alternatives include Alchemer, QuestionPro. Compare them side-by-side on Toolradar.
Cheaper alternatives to Medallia
2 of 3 direct competitors below offer a free plan. Per-seat pricing varies up to 60% across this set.
