Custom integrations and advanced AI optimization are primarily exclusive to annual plans.
Monthly plans have unused calls expire and incur overage charges.
AI-only scheduling is limited to integrated calendars, requiring live agents for other platforms.

What is Smith.ai?

Smith.ai provides a hybrid solution of AI-powered and live human receptionists to manage inbound calls, qualify leads, and schedule appointments around the clock. The service is designed to act as a seamless extension of a business's front office, ensuring that no call is missed and every interaction is handled professionally. This service is ideal for businesses of all sizes, from sole proprietors to large enterprises, that need to improve their call handling efficiency, enhance customer experience, and streamline lead intake processes. It helps businesses save time, reduce operational costs compared to traditional receptionists, and convert more callers into clients by providing immediate, intelligent responses and actions. Smith.ai integrates deeply with existing business systems like CRMs and calendars, offering custom workflows and reporting to provide actionable insights. It combines the scalability and cost-effectiveness of AI with the nuanced understanding and empathy of live agents, ensuring comprehensive coverage and high-quality interactions.

Data compiled by Toolradar Pricing checked Nov 1, 2026 · How we evaluate

Source smith.ai

Ratings Across the Web

4.9 (139 reviews)

Smith.ai holds an aggregate rating of 4.9 out of 5 from 139 reviews across SourceForge, G2 and Capterra, last checked September 17, 2026.

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Preview

Key Features

24/7 intelligent call handling by AI and live agents
Lead qualification based on custom criteria
New lead intake with business-specific questions
Call transfers to designated destinations
Live agent handoff for complex or unexpected scenarios
AI scheduling with integrated calendars
Dedicated local or toll-free phone number
Call recording and transcription with PII masking

Pricing Plans

Pricing checked Nov 1, 2026. Source: smith.ai/pricing/ai-receptionist, read Nov 1, 2026

Smith.ai plans and prices, checked November 2026
Plan	Price	Details
Free	$0 / month	AI Receptionist free plan 25 real calls per month $3.00 per extra call Quality Studio - test before going live +6 more Show less 24/7 AI call answering Recording, transcription & summaries Lead qualification & call routing AI Scheduling (Calendly & more) Native integrations (Clio, Zapier & more) Analytics & call history
Pro	$150 / month	75 calls at $150/mo; 150 calls at $270/mo; 300 calls at $500/mo 75 real calls per month ($2.00/call) $2.17 to $2.50 per extra call Everything in Free +3 more Show less Dedicated onboarding setup Live phone, email & chat support Custom SMS branding
Enterprise	$500 / month	300 calls at $500/mo; 500 calls at $800/mo; 1,000+ calls custom 300 real calls per month ($1.67/call) Everything in Pro Full-service setup & ongoing optimization +4 more Show less Custom AI prompting by our technical team Unlimited custom integrations & workflows Multi-location support and synchronization Dedicated success manager

Calculate your cost View full pricing

Is Smith.ai worth the price?

Fair value

Smith.ai's AI Receptionist starts free (25 real calls a month, then $3.00 per call), and Pro starts at $150/month for 75 calls, about $2 per call, dropping to about $1.67 per call at 300 calls.

Enterprise starts at $500/month for 300 calls with full-service setup. Per-call billing makes budgets easy to model for steady volume.

Hidden Costs & Gotchas

Extra calls beyond the plan cost $3.00 each on Free and $2.10 to $2.50 each on paid plans

Full Smith.ai pricing: every plan, hidden costs and alternatives

How Smith.ai's pricing compares

At $150/mo, billed monthly, Smith.ai is mid-range of its 5 comparable direct competitors ($20 to $150/mo across the set).

$20

$24

$39

$99

Smith.ai

$150

Chaskiq

$150

Entry paid plan, monthly price, billed monthly. Pricing checked Nov 1, 2026.

Smith.ai by the numbers

Toolradar data: Smith.ai's entry paid plan ($150/mo, billed monthly) ranks #79 of 94 (joint) for price among the Sales tools with a verified entry price and no stated unit, where the median is $49/mo. As of Oct 2026.

Smith.ai compared with 283 Sales tools on Toolradar, as of Oct 2026
Metric	Smith.ai	Peer median	Position (1 is best)
Entry paid plan	$150/mo, billed monthly	$49/mo	#79 of 94 (joint) tools with no stated price unit, verified price
Free plan	Yes	31% have one	n/a
Listed as an alternative to	9 tools	2	#34 of 283 (joint)
User rating	4.9/5 (across the web, 139 ratings)	4.5/5	#3 of 166 (joint) tools with 20+ reviews
Compare-page visits, last 30 days	26 visits	29	#24 of 38 tools with 20+ compare-page visits

Listed as an alternative to: #62 on 2026-10-16 to #34 on 2026-10-31 (rank among 283 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Sales data · How we compute this. Advertising and placement fees are not inputs to any position. Visit counts include visits from every source.

Cite this: Toolradar, “Smith.ai by the numbers”, Oct 2026.

Reviews

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4.9/5

Across 139 verified user reviews on G2, Capterra, SourceForge

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

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Smith.ai FAQ

How does Smith.ai differentiate between AI-first and human-first call handling?

Smith.ai offers both AI-first and human-first approaches. The AI-first option provides intelligent call handling powered by AI, fully staffed 24/7, with live agents available on-demand for specific scenarios. The human-first approach utilizes expertly trained North American live agents who are equipped with proprietary AI to enhance their capabilities, ensuring every call is answered by a real person.

Can Smith.ai integrate with my existing CRM and calendar systems?

Yes, Smith.ai integrates with popular CRMs like HubSpot, Salesforce, and Clio, and offers over 7,000 more integrations via Zapier. For scheduling, AI integrates with Calendly directly, and live agents can schedule with any calendaring platform that provides a direct link to the appointment. Annual plans also include custom integration development.

What happens if a caller has a complex or unexpected technical issue during an AI-handled call?

If an unexpected technical issue arises during an AI-handled call, the system automatically escalates the call to a live agent for free. This ensures that callers always receive assistance, even in unforeseen circumstances.

How does Smith.ai handle lead qualification and intake for my business?

Smith.ai qualifies leads based on your custom criteria, screening them for suitability based on needs, location, and budget. For qualified leads, the service will ask up to 10 business-specific short-answer intake questions, such as case numbers or specific product details.

Are there any charges for spam calls, wrong numbers, or robocalls?

No, Smith.ai does not charge for spam, wrong numbers, or robocalls. The pricing model is transparent and focuses on legitimate calls that contribute to your business.

What kind of analytics and reporting does Smith.ai provide?

Smith.ai offers an intuitive dashboard that provides a clear view of recent activity, agent decisions, and call trends. This data helps businesses understand call patterns and optimize their communication strategies.

Can Smith.ai be customized to reflect my brand's voice and personality?

Yes, for annual plan customers, Smith.ai can create a custom AI that thinks, acts, and embodies your specific voice and personality. This allows for a truly custom AI Receptionist experience that aligns perfectly with your brand.

How does Smith.ai ensure call quality and agent performance?

Smith.ai leads with call quality, powered by AI. Every call answered is assessed by AI, and the service maintains high standards by hiring less than 1% of applicants for its live agent roles. Live agents are also equipped with proprietary AI trained on millions of real calls to handle workflows with speed and precision.

How does Smith.ai pricing compare with other Sales tools?

Smith.ai's entry paid plan ($150/mo, billed monthly) ranks #79 of 94 (joint) for price among the Sales tools with a verified entry price and no stated unit, where the median is $49/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Oct 2026.

Source: smith.ai

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