24/7 AI and live agents for calls, leads, and scheduling
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154 reviews trackedThe Bottom Line
Entry price
Paid plans only
Biggest pro
Ensures 24/7 call coverage, eliminating missed opportunities.
Biggest con
Custom integrations and advanced AI optimization are primarily exclusive to annual plans.
TL;DR - Smith.ai
- Provides 24/7 AI and live human receptionist services.
- Handles call answering, lead qualification, and appointment scheduling.
- Integrates with CRMs and calendars for seamless workflow automation.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
What is Smith.ai?
Smith.ai provides a hybrid solution of AI-powered and live human receptionists to manage inbound calls, qualify leads, and schedule appointments around the clock. The service is designed to act as a seamless extension of a business's front office, ensuring that no call is missed and every interaction is handled professionally.
This service is ideal for businesses of all sizes, from sole proprietors to large enterprises, that need to improve their call handling efficiency, enhance customer experience, and streamline lead intake processes. It helps businesses save time, reduce operational costs compared to traditional receptionists, and convert more callers into clients by providing immediate, intelligent responses and actions.
Smith.ai integrates deeply with existing business systems like CRMs and calendars, offering custom workflows and reporting to provide actionable insights. It combines the scalability and cost-effectiveness of AI with the nuanced understanding and empathy of live agents, ensuring comprehensive coverage and high-quality interactions.
Pros & Cons
Pros
- Ensures 24/7 call coverage, eliminating missed opportunities.
- Combines AI efficiency with human empathy for superior caller experience.
- Significantly reduces costs compared to hiring an in-house receptionist.
- Automates lead qualification and appointment scheduling, saving staff time.
- Offers deep integrations with existing business tools for seamless workflows.
Cons
- Custom integrations and advanced AI optimization are primarily exclusive to annual plans.
- Monthly plans have unused calls expire and incur overage charges.
- AI-only scheduling is limited to integrated calendars, requiring live agents for other platforms.
Ratings Across the Web
4.8(154 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
24/7 intelligent call handling by AI and live agentsLead qualification based on custom criteriaNew lead intake with business-specific questionsCall transfers to designated destinationsLive agent handoff for complex or unexpected scenariosAI scheduling with integrated calendarsDedicated local or toll-free phone numberCall recording and transcription with PII masking
Pricing
Paid
Smith.ai offers paid plans. Visit their website for current pricing details.
Reviews
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4.8/5
Across 154 verified user reviews on G2, Capterra, SourceForge
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Smith.ai FAQ
How does Smith.ai differentiate between AI-first and human-first call handling?
Smith.ai offers both AI-first and human-first approaches. The AI-first option provides intelligent call handling powered by AI, fully staffed 24/7, with live agents available on-demand for specific scenarios. The human-first approach utilizes expertly trained North American live agents who are equipped with proprietary AI to enhance their capabilities, ensuring every call is answered by a real person.
Can Smith.ai integrate with my existing CRM and calendar systems?
Yes, Smith.ai integrates with popular CRMs like HubSpot, Salesforce, and Clio, and offers over 7,000 more integrations via Zapier. For scheduling, AI integrates with Calendly directly, and live agents can schedule with any calendaring platform that provides a direct link to the appointment. Annual plans also include custom integration development.
What happens if a caller has a complex or unexpected technical issue during an AI-handled call?
If an unexpected technical issue arises during an AI-handled call, the system automatically escalates the call to a live agent for free. This ensures that callers always receive assistance, even in unforeseen circumstances.
How does Smith.ai handle lead qualification and intake for my business?
Smith.ai qualifies leads based on your custom criteria, screening them for suitability based on needs, location, and budget. For qualified leads, the service will ask up to 10 business-specific short-answer intake questions, such as case numbers or specific product details.
Are there any charges for spam calls, wrong numbers, or robocalls?
No, Smith.ai does not charge for spam, wrong numbers, or robocalls. The pricing model is transparent and focuses on legitimate calls that contribute to your business.
What kind of analytics and reporting does Smith.ai provide?
Smith.ai offers an intuitive dashboard that provides a clear view of recent activity, agent decisions, and call trends. This data helps businesses understand call patterns and optimize their communication strategies.
Can Smith.ai be customized to reflect my brand's voice and personality?
Yes, for annual plan customers, Smith.ai can create a custom AI that thinks, acts, and embodies your specific voice and personality. This allows for a truly custom AI Receptionist experience that aligns perfectly with your brand.
How does Smith.ai ensure call quality and agent performance?
Smith.ai leads with call quality, powered by AI. Every call answered is assessed by AI, and the service maintains high standards by hiring less than 1% of applicants for its live agent roles. Live agents are also equipped with proprietary AI trained on millions of real calls to handle workflows with speed and precision.
Source: smith.ai