Sprinklr

Name: Sprinklr
Brand: Sprinklr
Price: 199 USD
Rating: 4.1 (579 reviews)

Unclaimed

Unified customer experience management

Marketing Customer Support Social Media Management

Visit Website

4.1(579 across the web)

PaidVisit Website

Reviews onG2Capterra

579 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Unified platform

Biggest con

Very expensive

TL;DR - Sprinklr

Sprinklr is an AI-native Unified-CXM platform designed to manage customer experiences across various touchpoints.
It offers four core product suites: Insights, Marketing, Social, and Service, all infused with AI for enhanced workflows and productivity.
The platform unifies customer conversations across 30+ digital and social channels, providing AI-powered assistance for both customers and customer-facing teams, and offers specialized solutions for marketing, CX, and customer service teams.

Pricing: enterprise

Best for: Enterprises & pros

4.1/5 across review platforms

What is Sprinklr?

Editorial review

Sprinklr is a unified customer experience management platform that helps enterprises manage customer-facing functions across marketing, advertising, research, care, and engagement.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcesprinklr.com ↗

Pros & Cons

Pros

Unified platform
Enterprise-grade
AI-powered
Global reach

Cons

Very expensive
Complex
Enterprise only

Ratings Across the Web

4.1(579 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Social managementCustomer careMarketingInsightsAdvertisingUnified platform

Pricing Plans

30-day Free Trial

Pricing checked Jun 26, 2026

Self-Serve

$199/user/month

15+ channels
Omnichannel inbox
AI chatbots
Basic knowledge base

Advanced

$299/user/month

All Self-Serve features
Advanced analytics
Custom workflows
More integrations

Enterprise

Custom

Full platform access
Dedicated support
Custom implementation
Enterprise security

Calculate your cost View full pricing

How Sprinklr's pricing compares

At $199/mo, Sprinklr is mid-range of its 4 direct competitors ($8.33 to $199/mo across the set).

Salesforce

$8.33

Agorapulse

$49

Hootsuite

$99

Sprinklr

$199

Sprout Social

$199

Entry paid plan, monthly. Pricing checked Jun 26, 2026.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99Free with your review

Review Sprinklr, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

4.1/5

Across 579 verified user reviews on G2, Capterra

Add your hands-on experience using the offer above to help the next buyer.

Best Sprinklr Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

SalesforcePaid

The CRM that defined the category for sales, service, and marketing

4.4

Sprout SocialPaid

Social media management & analytics

4.4

HootsuitePaid

Social media management platform

4.3

BrandwatchPaid

Consumer intelligence platform

4.3

AgorapulseFreemium

Streamline social media management and boost engagement

4.5

KhorosPaid

Digital customer engagement platform

4.0

EmplifiPaid

AI-powered platform for unified social media marketing, commerce, and customer care.

4.3

See all marketing tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Sprinklr alternatives7+ tools ranked, pricing + verdict per pick Sprinklr vs SalesforceHead-to-head: features, pricing, who wins Sprinklr vs Sprout SocialHead-to-head: features, pricing, who wins Sprinklr vs HootsuiteHead-to-head: features, pricing, who wins

Explore More

Best Marketing Tools Best Customer Support Tools Best Social Media Management Tools

Sprinklr FAQ

How does Sprinklr help with customer-facing functions?

Sprinklr provides a unified platform to manage various customer-facing functions, including marketing, advertising, research, care, and engagement. This consolidation helps enterprises streamline their customer experience management across different departments.

Which teams benefit most from using Sprinklr?

Sprinklr is designed for enterprise-level teams that need to manage customer experiences across multiple functions. It is particularly beneficial for marketing, customer support, and social media management teams within large organizations.

How is Sprinklr priced?

Sprinklr is available on both free and paid plans. Specific pricing details for its enterprise-grade features are typically provided upon inquiry.

What kind of trade-offs should users consider with Sprinklr?

Users should be aware that Sprinklr is a complex platform primarily designed for enterprises. It is also considered a very expensive solution, reflecting its comprehensive feature set and global reach.

Can Sprinklr integrate AI into customer experience management?

Yes, Sprinklr is an AI-powered platform. It leverages artificial intelligence to enhance its capabilities across various customer-facing functions, providing advanced insights and automation for enterprises.

How does Sprinklr compare to Sprout Social?

Sprinklr offers a unified platform for comprehensive customer experience management across marketing, advertising, research, care, and engagement, catering specifically to enterprise needs. Sprout Social also focuses on social media management but Sprinklr's scope is broader, covering more customer-facing functions within a single platform.

Source: sprinklr.com

Guides & Articles

Best Social Customer Service Software for 2026

Features Sprinklr

Best Website Builders in 2026

Expert guide

Best Live Chat Software in 2026

Expert guide