TL;DR - Sprinklr
- Sprinklr is an AI-native Unified-CXM platform designed to manage customer experiences across various touchpoints.
- It offers four core product suites: Insights, Marketing, Social, and Service, all infused with AI for enhanced workflows and productivity.
- The platform unifies customer conversations across 30+ digital and social channels, providing AI-powered assistance for both customers and customer-facing teams, and offers specialized solutions for marketing, CX, and customer service teams.
Pricing: enterprise
Best for: Enterprises & pros
4.1/5 across review platforms
Pros & Cons
Pros
- Unified platform
- Enterprise-grade
- AI-powered
- Global reach
Cons
- Very expensive
- Complex
- Enterprise only
Ratings Across the Web
4.1(579 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Social managementCustomer careMarketingInsightsAdvertisingUnified platform
Pricing Plans
30-day Free TrialSelf-Serve
$199/user/month
- 15+ channels
- Omnichannel inbox
- AI chatbots
- Basic knowledge base
Advanced
$299/user/month
- All Self-Serve features
- Advanced analytics
- Custom workflows
- More integrations
Enterprise
Custom
- Full platform access
- Dedicated support
- Custom implementation
- Enterprise security
What is Sprinklr?
Sprinklr is a unified customer experience management platform that helps enterprises manage customer-facing functions across marketing, advertising, research, care, and engagement.
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Sprinklr FAQ
How does Sprinklr's AI-powered routing system enhance efficiency in inbound contact centers?
Sprinklr's inbound contact center software utilizes AI to streamline operations and reduce customer wait times through automated call routing. It employs Smart Pairing to connect customers with the most suitable agent for a specific case, or uses traditional routing logic when preferred. Additionally, Contextual Routing ensures customers are connected with agents who already have case-specific information, eliminating the need for repetition and accelerating resolution.
What capabilities does the Agent Copilot offer to improve agent productivity within the unified desktop?
The Agent Copilot provides real-time Generative AI support to enhance agent productivity. It can instantly summarize cases, suggest responses, and automate routine tasks. This allows agents to focus more on building lasting customer relationships rather than administrative duties.
How does Sprinklr Service unify customer conversations across various channels?
Sprinklr Service unifies fragmented interactions across more than 30 voice, social, and digital channels. It maintains a single, context-rich conversation thread even as customers switch between channels, ensuring consistent and human-like support with the help of AI assistants.
What is the primary benefit of Sprinklr's Omnichannel Architecture for customer experience?
The Omnichannel Architecture allows businesses to maintain a single, context-rich conversation across over 30 channels. This ensures that customer interactions are seamless and consistent, and new channels can be added effortlessly with unified data models.
How does Sprinklr help marketing teams unlock their full potential?
Sprinklr helps marketing teams by breaking down silos and reimagining brand reach. It powers personalized campaigns and delivers compliant, AI-powered brand experiences globally, ultimately boosting marketing ROI.
Source: sprinklr.com