Typewise Nova
Claim this toolResolve customer service requests autonomously with AI
From $99/mo, free trialVisit WebsitePaidVisit Website
Tracked since2026
The Bottom Line
- Price
- From $99/mo, free trial. Compare plans
Key facts
- Nova is an AI resolution engine that completes customer service tickets end-to-end, not just deflects them.
- Set up and improve the AI in plain language with no developers or flowcharts needed.
- Pricing is per-resolution with a free trial, and the system works across chat, email, WhatsApp, social, and voice.
Pros
- Quick to deploy: go live in about 15 minutes by just describing your business rules.
- No developer required: setup and changes are made in plain language, no coding.
- Transparent pricing: only pay for fully resolved tickets (partial hand-offs cost half, unresolved are free).
Cons
- Pricing can add up for high-volume support teams since each resolution has a per-unit cost.
- AI accuracy depends on the clarity of instructions and the complexity of business rules; may need ongoing tuning.
What is Typewise Nova?
Typewise Nova is an AI customer experience platform designed to resolve customer service requests autonomously. Unlike traditional chatbots that only deflect, Nova acts as a resolution engine, it can look up orders, apply policies, close tickets, and hand off to humans only when judgment or approval is needed. The platform connects with over 3,500 integrations including CRM, ERP, and ITSM systems, and supports all digital channels: chat, email, WhatsApp, social media, voice, and even advanced models. Setup is done entirely in plain language: you describe your business rules and workflows to Nova, and it builds, tests, and deploys the AI agent in about 15 minutes without any coding or flowcharts. The system continuously learns from quality monitoring and user feedback, proposing fixes and improvements that can be reviewed before going live. Typewise is trusted by modern customer teams and is ISO 27001, GDPR, and EU AI Act compliant, making it suitable for both small teams and large enterprises.
Key Features
- End-to-end ticket resolution: looks up data, applies policies, closes tickets autonomously.
- Plain language AI setup: describe workflows to Nova and it builds and tests the agent.
- Multi-channel support: email, chat, WhatsApp, social media, voice, ChatGPT, and Claude.
- Human hand-off with full context: unfinished or approval-needed cases are passed to a person.
- 3,500+ integrations with CRM, ERP, ITSM, and other business systems.
- Continuous learning and quality monitoring: proposes fixes that ship only after review.
- Approval workflows and guardrails: define rules for actions like refunds over a threshold.
- Built-in analytics: monitor resolution rates, channel performance, and cost savings.
Pricing Plans
Free TrialPricing checked Oct 6, 2026
| Plan | Price | Details |
|---|---|---|
| Starter | $99 / month or $999/year |
+1 moreShow less
|
| Growth | $599 / month or $5,999/year |
+1 moreShow less
|
| Business | $2,000 / month billed annually |
|
| Enterprise | Talk to sales |
+2 moreShow less
|
Is Typewise Nova worth the price?
Good value
The Business tier at $2,000/month (billed annually) feels steep without a clear resolution volume included, making it best for mid-market teams needing multi-brand support and custom integrations.
Hidden Costs & Gotchas
$100/mo AI Operator budget cap on Growth
How Typewise Nova's pricing compares
At $599/mo, billing unit not specified, Typewise Nova is the most premium of its 5 comparable direct competitors.
Entry paid plan, monthly. Pricing checked Oct 6, 2026.
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Typewise Nova FAQ
How does Typewise differ from a traditional chatbot?
Typewise is a resolution engine, not a chatbot. Instead of just deflecting with FAQ answers, it takes action: it can look up orders, apply your policies, close tickets, and integrate with backend systems. If human judgment is needed, it hands off with full context and later picks the ticket back up once the person resolves it.
Can Typewise handle multiple languages?
Yes. Typewise supports any language both in customer inquiries and in the AI's responses. The platform can be set up in plain language regardless of the languages your customers use, and it will automatically detect and reply in the appropriate language.
What integrations does Typewise support?
Typewise connects with over 3,500 business systems including CRM, ERP, ITSM, and e-commerce platforms. Common integrations include Stripe, order management systems, help desk tools, and more. Custom integrations are available for Business and Enterprise plans.
How is the AI operator (Nova) set up and trained?
You simply talk to Nova in plain language. Describe what you want (for example, 'create a specialist for billing' or 'update the returns policy from this document') and Nova builds the specialist, tests it, and takes it live in about 15 minutes. No flowcharts, no code, and no waiting on IT. The AI learns from your feedback and quality monitoring over time.
What happens when the AI can't resolve a ticket?
If the AI cannot resolve the ticket, either because it requires human judgment or the request is unclear, it hands off to a human agent with full context. The human resolves the ticket, and the AI can pick it back up if needed. Tickets that are passed to a human without any action are counted as unresolved and are not charged.
Does Typewise offer enterprise-grade security and compliance?
Yes. Typewise is ISO 27001, GDPR, and EU AI Act compliant. Enterprise plans include SSO, custom DPAs, and dedicated security features. All actions are logged, and you can pause the AI at any time.
Can I test Typewise before committing to a paid plan?
Yes. There is a 14-day free trial that includes 100 resolution credits and $10 in AI Operator credits. No credit card is required. You can connect your own inbox and see how it performs on your real tickets before paying.
How is pricing calculated exactly?
Pricing consists of a monthly base fee (starting at $99) plus a per-resolution rate that decreases with volume. A full resolution where the AI closes the ticket autonomously counts as 1.0 unit. A partial resolution where the AI hands off to a human (e.g., gathering details and drafting a reply) counts as 0.5 unit. Unresolved tickets are free. Per-resolution rates range from $2.00 (pay-as-you-go) down to $1.00 with volume packages.
Source: typewise.app