Genesys Cloud Pricing 2026
Plans, costs, and free options for Genesys Cloud
Last updated: January 27, 2026
TL;DR: Genesys Cloud Pricing
Pricing Model
Paid
Starting Price
$75/mo
Free Option
Trial
Paid
Pricing Model
Genesys Cloud is a paid tool with various pricing tiers based on features and team size. Contact them or visit their website for detailed pricing.
Visit Genesys Cloud's website for current pricing
Free trial available
Available Plans
CX 1
$75/mo
- Per user pricing
- Basic voice features
- Entry-level contact center
CX 2
$115/mo
- Per user pricing
- Omnichannel support
- Digital + voice
CX 3
$115/mo
- Per user pricing
- Workforce management
- Advanced AI tools
- Analytics
CX 4
$240/mo
- Per user pricing
- Premium features
- Full enterprise capabilities
Free Alternatives to Genesys Cloud
Looking for a free option? Here are some alternatives with free plans:
Freshdesk
FreemiumIntuitive customer support software
Dialpad
FreemiumAI-powered Contact Center and Unified Communications platform for customer service and sales.
Genesys Cloud vs Competitors: Pricing Comparison
See how Genesys Cloud pricing compares to similar tools in Live Chat
| Tool | Free Tier | Starting Price | Score | |
|---|---|---|---|---|
Genesys CloudCurrent All-in-one cloud contact center | No | $75/mo | —/100 | Details → |
ZendeskTop Rated Complete customer service solution | No | $19/agent/month | 89/100 | Pricing → |
FreshdeskBest Value Intuitive customer support software | Yes | $15/mo | 85/100 | Pricing → |
Dialpad AI-powered Contact Center and Unified Co... | Yes | $15/mo | 84/100 | Pricing → |
 Kayako Unified customer service platform for mo... | No | $30/mo | 72/100 | Pricing → |
Prices shown are starting prices. Actual pricing may vary based on features and team size.
See all alternatives →Genesys Cloud Pricing FAQ
How much does Genesys Cloud cost?
Genesys Cloud offers the following plans: CX 1 ($75/mo), CX 2 ($115/mo), CX 3 ($115/mo), CX 4 ($240/mo). A free trial is offered.
Is there a free version of Genesys Cloud?
Genesys Cloud does not have a permanent free plan, but offers a free trial to test the product.
Does Genesys Cloud offer a free trial?
Yes, Genesys Cloud offers a free trial so you can test before committing.
What are cheaper alternatives to Genesys Cloud?
Free or freemium alternatives include Freshdesk, Dialpad. View our full comparison to find the best value.