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Build self-service knowledge bases that reduce support tickets

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Reviews onG2Capterra
474 reviews tracked

The Bottom Line

Entry price

From $120/mo

Biggest pro

Knowledge base platform

Biggest con

Expensive

TL;DR - Helpjuice

  • Helpjuice is a knowledge base software for creating internal and external documentation
  • It provides powerful search, analytics, and customization for help centers
  • Plans start at $120/month for 4 users
Pricing: Paid only
Best for: Enterprises & pros
4.7/5 across review platforms

What is Helpjuice?

Editorial review
Helpjuice creates knowledge bases that help customers help themselves. Search that works, analytics that show gaps, and content that reduces support tickets. The search is powerful. Analytics show what's missing. The editing is straightforward. Organizations wanting self-service support that works choose Helpjuice for effective knowledge bases.

Available on: Web

Pros & Cons

Pros

  • Knowledge base platform
  • Good search
  • Customization options
  • Analytics
  • Good support

Cons

  • Expensive
  • UI dated
  • Better modern alternatives
  • Per-user pricing
  • Setup complexity

Ratings Across the Web

4.7(474 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Knowledge baseAI-powered searchAnalyticsCustomizationIntegrationsMulti-language

Pricing Plans

14-day Free Trial
Most Popular

Starter

$120/month

4 users

  • 4 users
  • All features
  • AI search

Run-Up

$200/month

16 users

  • 16 users
  • All features
  • Priority support

How Helpjuice's pricing compares

At $120/mo, Helpjuice is mid-range of its 4 direct competitors ($10 to $299/mo across the set).

Helpjuice
$120
$299

Entry paid plan, monthly.

Reviews

4.7/5

Across 474 verified user reviews on G2, Capterra

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Helpjuice FAQ

Is Helpjuice free?

14-day free trial. Plans from $120/month. Premium knowledge base.

What is Helpjuice?

Knowledge base software. Internal and external docs. Analytics and customization.

Helpjuice vs Notion?

Helpjuice purpose-built KB. Notion general purpose. Helpjuice for dedicated knowledge base.

Guides & Articles