Humanity

Pros

• Reduces time spent on employee shift scheduling significantly.
• Minimizes staffing errors and optimizes labor costs.
• Enhances employee satisfaction and engagement through mobile access and self-service options.
• Ensures adherence to labor laws and internal policies, reducing compliance risks.
• Provides actionable insights for better workforce performance and cost control.

Cons

• Time-off management is limited, with reviewers noting the system cannot build complex PTO policies such as tiered accrual rules based on tenure or employee classification.
• Customers repeatedly report slow, hard-to-reach support with unresolved billing and training issues, a real risk for a platform sold on scheduling compliance.
• The interface can become sluggish to load and navigate once schedules grow large, which slows managers running high-headcount or multi-location rosters.
• Everyday editing has friction, including having to scroll a dropdown of times rather than typing a shift time and only limited options for editing many shifts at once.