Is Refiner worth the price?
Refiner's pricing structure is opaque for its core paid plans, making it difficult to assess fairness.
The 'Essentials' and 'Growth' tiers require direct contact for pricing, which can be a barrier for smaller businesses or those seeking immediate cost transparency. The Free tier is generous for basic needs, offering 25 responses per month.
It's best for businesses with complex, enterprise-level needs that require custom solutions and are prepared for negotiation.
Pricing Plans
Free TrialFree
Free
- All Essentials plan features
- 25 survey responses per month
Essentials
Let's talk!
- Unlimited survey responses
- All survey features
- User segmentation
- Basic integrations
- Up to 1,000,000 Monthly Active Users
- Up to 20,000,000 Monthly Pageviews
- 2 Environments
- 20 User Segments
Growth
Let's talk!
- Everything from Essentials
- Event tracking
- Translations
- Advanced data integrations
- Up to 10,000,000 Monthly Active Users
- Up to 20,000,000 Monthly Pageviews
- 6 Environments
- 60 User Segments
Enterprise
Get a quote
- Run any number of survey campaigns simultaneously on multiple channels
- Custom MAU limits
- Unlimited team members
- SSO and granular access rights
- Full white-labeling (custom CSS & custom survey link domain)
- Yearly contract with dedicated support representative, concierge service and consulting
- Unlimited Monthly Active Users
- Unlimited Monthly Pageviews
Hidden Costs & Gotchas
Pricing for Essentials/Growth is hidden
MAU/Pageview limits could incur overages
Advanced features locked behind 'Let's talk!'
Enterprise features require custom quote
Which Plan Do You Need?
Startups needing basic surveys
Enterprises with custom requirements
Teams needing advanced integrations
How Refiner Compares to Competitors
Compared to Hotjar, which offers a 'Plus' plan at $39/month for 500 responses and a 'Business' plan starting at $99/month, Refiner's lack of transparent pricing for its paid tiers makes direct comparison difficult. Qualaroo offers a 'Growth' plan at $199/month for 100,000 pageviews, providing more upfront cost clarity than Refiner's 'Let's talk!' approach for similar usage levels.
Refiner Pricing FAQ
How much does Refiner cost?
Refiner uses custom pricing. Contact Refiner directly for a quote based on your team size and requirements.
Does Refiner have a free plan?
Yes. Refiner offers a free plan called "Free". It includes: All Essentials plan features, 25 survey responses per month.
Does Refiner offer a free trial?
Yes, Refiner offers a free trial. No credit card is typically required to start the trial, though this may vary.
Is there a cheaper alternative to Refiner?
Yes. Popular alternatives to Refiner include Sprig, Pendo, Hotjar, Userpilot. Free alternatives include Hotjar, SurveyMonkey. Compare them side-by-side on Toolradar.
Cheaper alternatives to Refiner
2 of 6 direct competitors below offer a free plan. Per-seat pricing varies up to 60% across this set.
