Refiner (survey tools): Get spot-on insights from your users with perfectly timed in-app surveys for web and mobile apps. Refiner is an in-app survey software designed specifically for web and mobile applications. It enables businesses to run highly customizable microsurvey campaigns with advanced user targeting, aiming to achieve high response rates and gather invaluable user feedback. Key capabilities: Web App Surveys, Mobile App Surveys (iOS, Android, React Native, Flutter SDKs), Precise User Targeting (traits, behavior, events), Customizable Microsurveys (design, branding, CSS), Branching Logic & Logic Jumps. Refiner ships a free plan plus paid tiers that unlock as usage grows. Buyers most often compare Refiner against Sprig, Pendo, BluePill AI.
TL;DR - Refiner
Launches highly customizable in-app surveys for web and mobile applications.
Offers precise user targeting and advanced design options for high response rates.
Integrates with key product and marketing tools for data synchronization and workflow automation.
Pricing: Free plan available
Best for: Growing teams
4.6/5 across review platforms
Pros & Cons
Pros
Designed specifically for in-app surveys, leading to higher response rates and contextual feedback.
Extremely precise targeting capabilities allow for highly segmented and relevant surveys.
Seamless integration with a wide range of popular product analytics and marketing automation tools.
High degree of customization for survey design and branding.
Easy to set up and integrate with web and mobile applications using SDKs and GTM.
Refiner is an in-app survey software designed specifically for web and mobile applications. It enables businesses to run highly customizable microsurvey campaigns with advanced user targeting, aiming to achieve high response rates and gather invaluable user feedback. Unlike generic survey tools, Refiner focuses on integrating surveys directly into the user experience within web and native mobile apps (iOS, Android, React Native, Flutter).
The platform offers a robust set of features for creating, targeting, and analyzing surveys. Users can leverage pre-built templates for common survey types like NPS, CSAT, and CES, or design custom surveys with extensive customization options including branding, question types, and branching logic. Refiner's powerful segmentation engine ensures surveys are shown to the right users at the exact right moment, based on traits, behavior, or previous responses. It also provides comprehensive integrations with popular tools like Segment, Zapier, and Amplitude to sync data and automate workflows, making it a valuable tool for product, growth, and marketing teams looking to improve their product and accelerate growth.
What specific SDKs does Refiner provide for integrating surveys into mobile applications?
Refiner offers dedicated SDKs for iOS, Android, React Native, and Flutter. These SDKs facilitate the seamless integration of surveys directly into native mobile applications.
How does Refiner ensure survey responses are captured even if a user doesn't complete the survey?
Refiner includes a 'Partial Responses' feature that captures insights even when a user dismisses a survey halfway through. Additionally, 'Follow-up Mode' allows for multiple follow-ups until a user completes a survey.
Can Refiner surveys be customized to match a brand's specific visual identity beyond basic color and font changes?
Yes, Refiner surveys offer comprehensive design settings including colors, images, borders, and corners. For advanced customization, users can apply custom CSS to create fully on-brand surveys.
Which third-party platforms can Refiner integrate with for data synchronization and workflow automation?
Refiner integrates with a wide range of platforms including Segment, Zapier, Make, Customer.io, Braze, Iterable, Amplitude, Rudderstack, Mixpanel, and Google Sheets. These integrations enable real-time data push and user data import for segmentation.
How does Refiner help personalize surveys for individual users?
Refiner utilizes 'Liquid tags' to create personalized surveys by incorporating customer names and other information. It also supports 'Hidden fields & prefill responses' to avoid asking users questions for which data is already available.
What is the purpose of the AI-powered autotagging feature in Refiner?
The AI-powered autotagging feature automatically tags survey responses. This allows for quick access to specific response lists and helps in detecting hidden patterns within the reporting dashboard.