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Refiner

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Get spot-on insights from your users with perfectly timed in-app surveys for web and mobile apps.

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TL;DR - Refiner

  • Launches highly customizable in-app surveys for web and mobile applications.
  • Offers precise user targeting and advanced design options for high response rates.
  • Integrates with key product and marketing tools for data synchronization and workflow automation.
Pricing: Free plan available
Best for: Growing teams
4.6/5 across review platforms

What is Refiner?

Editorial review
Refiner is an in-app survey software designed specifically for web and mobile applications. It enables businesses to run highly customizable microsurvey campaigns with advanced user targeting, aiming to achieve high response rates and gather invaluable user feedback. Unlike generic survey tools, Refiner focuses on integrating surveys directly into the user experience within web and native mobile apps (iOS, Android, React Native, Flutter). The platform offers a robust set of features for creating, targeting, and analyzing surveys. Users can leverage pre-built templates for common survey types like NPS, CSAT, and CES, or design custom surveys with extensive customization options including branding, question types, and branching logic. Refiner's powerful segmentation engine ensures surveys are shown to the right users at the exact right moment, based on traits, behavior, or previous responses. It also provides comprehensive integrations with popular tools like Segment, Zapier, and Amplitude to sync data and automate workflows, making it a valuable tool for product, growth, and marketing teams looking to improve their product and accelerate growth.

Available on: Web, iOS, Android

Pros & Cons

Pros

  • Designed specifically for in-app surveys, leading to higher response rates and contextual feedback.
  • Extremely precise targeting capabilities allow for highly segmented and relevant surveys.
  • Seamless integration with a wide range of popular product analytics and marketing automation tools.
  • High degree of customization for survey design and branding.
  • Easy to set up and integrate with web and mobile applications using SDKs and GTM.

Cons

  • No specific cons mentioned in the provided text.

Ratings Across the Web

4.6(24 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Web App SurveysMobile App Surveys (iOS, Android, React Native, Flutter SDKs)Precise User Targeting (traits, behavior, events)Customizable Microsurveys (design, branding, CSS)Branching Logic & Logic Jumps20+ Survey Templates (NPS, CSAT, CES, Product/Market Fit)12 Question Types (NPS, CSAT, rating matrix, CTAs)Liquid Tags for Personalized Surveys

Pricing Plans

Free Trial

Pricing checked Jul 26, 2026

Free

Free

  • All Essentials plan features
  • 25 survey responses per month

Essentials

Let's talk!

  • Unlimited survey responses
  • All survey features
  • User segmentation
  • Basic integrations
  • Up to 1,000,000 Monthly Active Users
  • Up to 20,000,000 Monthly Pageviews
  • 2 Environments
  • 20 User Segments
  • 1 Reporting Dashboard
  • Unlimited Team Members
  • Google SSO
  • Email Support

Growth

Let's talk!

  • Everything from Essentials
  • Event tracking
  • Translations
  • Advanced data integrations
  • Up to 10,000,000 Monthly Active Users
  • Up to 20,000,000 Monthly Pageviews
  • 6 Environments
  • 60 User Segments
  • Unlimited Reporting Dashboards
  • Translate survey with AI
  • CDP Integrations (Segment & Rudderstack)
  • CRM Integrations (HubSpot & Salesforce)
  • Product Analytics Integrations (Amplitude & Mixpanel)
  • Custom data integrations (API & Webhooks)
  • Email & Live Chat Support

Enterprise

Get a quote

  • Run any number of survey campaigns simultaneously on multiple channels
  • Custom MAU limits
  • Unlimited team members
  • SSO and granular access rights
  • Full white-labeling (custom CSS & custom survey link domain)
  • Yearly contract with dedicated support representative, concierge service and consulting
  • Unlimited Monthly Active Users
  • Unlimited Monthly Pageviews
  • Unlimited Environments
  • Unlimited User Segments
  • Unlimited Reporting Dashboards
  • Full white label widget
  • Custom domain
  • SAML
  • Custom contracts
  • Pay by bank transfer
  • Concierge Support
  • Email, Live Chat & Phone Support

Reviews

4.6/5

Across 24 verified user reviews on g2

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Refiner FAQ

How does Refiner help gather user feedback within applications?

Refiner is designed specifically for in-app surveys, enabling businesses to deploy highly customizable microsurvey campaigns directly within web and mobile applications. This approach aims to achieve high response rates by presenting surveys contextually to users as they interact with the product.

Which teams benefit most from using Refiner?

Product, growth, and marketing teams can significantly benefit from Refiner. It helps these teams improve their product and accelerate growth by providing tools for gathering invaluable user feedback and integrating with their existing analytics and automation workflows.

How does Refiner's targeting compare to a tool like SurveyMonkey?

Refiner offers extremely precise targeting capabilities, allowing for highly segmented and relevant surveys based on user traits, behavior, or previous responses directly within web and mobile apps. In contrast, SurveyMonkey is a more generic survey tool not specifically focused on in-app targeting.

Does Refiner support custom branding for surveys?

Yes, Refiner provides a high degree of customization for survey design and branding. Users can design custom surveys with extensive options, including branding, various question types, and branching logic to match their application's aesthetic.

How is Refiner priced?

Refiner is available on a free tier, allowing users to start without initial cost. For more extensive usage and additional features, paid plans are offered.

What kind of integrations does Refiner offer?

Refiner provides comprehensive integrations with popular tools such as Segment, Zapier, and Amplitude. These integrations allow users to sync data and automate workflows, enhancing its utility for product analytics and marketing automation.

Source: refiner.io