Refiner

Name: Refiner
Brand: Refiner
Rating: 4.6 (26 reviews)

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Get spot-on insights from your users with perfectly timed in-app surveys for web and mobile apps.

Free plan available

Freemium Survey Tools Customer Feedback User Research

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4.6 (26 across the web)

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Reviews on G2

26 reviews tracked

The Bottom Line

Updated Nov 2, 2026

Price: Free plan available. Compare plans

Key facts

Launches highly customizable in-app surveys for web and mobile applications.
Offers precise user targeting and advanced design options for high response rates.
Integrates with key product and marketing tools for data synchronization and workflow automation.

Pros

Designed specifically for in-app surveys, leading to higher response rates and contextual feedback.
Extremely precise targeting capabilities allow for highly segmented and relevant surveys.
Seamless integration with a wide range of popular product analytics and marketing automation tools.
High degree of customization for survey design and branding.
Easy to set up and integrate with web and mobile applications using SDKs and GTM.

Cons

No specific cons mentioned in the provided text.

What is Refiner?

Refiner is an in-app survey software designed specifically for web and mobile applications. It enables businesses to run highly customizable microsurvey campaigns with advanced user targeting, aiming to achieve high response rates and gather invaluable user feedback. Unlike generic survey tools, Refiner focuses on integrating surveys directly into the user experience within web and native mobile apps (iOS, Android, React Native, Flutter). The platform offers a robust set of features for creating, targeting, and analyzing surveys. Users can leverage pre-built templates for common survey types like NPS, CSAT, and CES, or design custom surveys with extensive customization options including branding, question types, and branching logic. Refiner's powerful segmentation engine ensures surveys are shown to the right users at the exact right moment, based on traits, behavior, or previous responses. It also provides comprehensive integrations with popular tools like Segment, Zapier, and Amplitude to sync data and automate workflows, making it a valuable tool for product, growth, and marketing teams looking to improve their product and accelerate growth.

Available on: Web, iOS, Android

Data compiled by Toolradar Pricing checked Nov 2, 2026 · How we evaluate

Source refiner.io

Ratings Across the Web

4.6 (26 reviews)

Refiner holds an aggregate rating of 4.6 out of 5 from 26 reviews across G2, last checked September 17, 2026.

G2 26 reviews

4.6/5

Ratings aggregated from independent review platforms. Learn more

Key Features

Web App Surveys
Mobile App Surveys (iOS, Android, React Native, Flutter SDKs)
Precise User Targeting (traits, behavior, events)
Customizable Microsurveys (design, branding, CSS)
Branching Logic & Logic Jumps
20+ Survey Templates (NPS, CSAT, CES, Product/Market Fit)
12 Question Types (NPS, CSAT, rating matrix, CTAs)
Liquid Tags for Personalized Surveys

Pricing Plans

Free Trial

Pricing checked Nov 2, 2026. Source: refiner.io/pricing, read Nov 2, 2026

Refiner plans and prices, checked November 2026
Plan	Price	Details
Free	Free	All Essentials plan features 25 survey responses per month
Essentials	Let's talk!	Unlimited survey responses All survey features User segmentation +9 more Show less Basic integrations Up to 1,000,000 Monthly Active Users Up to 20,000,000 Monthly Pageviews 2 Environments 20 User Segments 1 Reporting Dashboard Unlimited Team Members Google SSO Email Support
Growth	Let's talk!	Everything from Essentials Event tracking Translations +12 more Show less Advanced data integrations Up to 10,000,000 Monthly Active Users Up to 20,000,000 Monthly Pageviews 6 Environments 60 User Segments Unlimited Reporting Dashboards Translate survey with AI CDP Integrations (Segment & Rudderstack) CRM Integrations (HubSpot & Salesforce) Product Analytics Integrations (Amplitude & Mixpanel) Custom data integrations (API & Webhooks) Email & Live Chat Support
Enterprise	Get a quote	Run any number of survey campaigns simultaneously on multiple channels Custom MAU limits Unlimited team members +15 more Show less SSO and granular access rights Full white-labeling (custom CSS & custom survey link domain) Yearly contract with dedicated support representative, concierge service and consulting Unlimited Monthly Active Users Unlimited Monthly Pageviews Unlimited Environments Unlimited User Segments Unlimited Reporting Dashboards Full white label widget Custom domain SAML Custom contracts Pay by bank transfer Concierge Support Email, Live Chat & Phone Support

View full pricing

Is Refiner worth the price?

Fair value

The 'Essentials' and 'Growth' tiers require direct contact for pricing, which can be a barrier for smaller businesses or those seeking immediate cost transparency.

The Free tier is generous for basic needs, offering 25 responses per month. It's best for businesses with complex, enterprise-level needs that require custom solutions and are prepared for negotiation.

Hidden Costs & Gotchas

MAU/Pageview limits could incur overages

Full Refiner pricing: every plan, hidden costs and alternatives

Refiner by the numbers

Refiner compared with 46 User Research tools on Toolradar, as of Nov 2026
Metric	Refiner	Peer median	Position (1 is best)
Free plan	Yes	21 of 46 have one	n/a
Listed as an alternative to	3 tools	3	#21 of 46 (joint)
Integrations listed	4	1	#3 of 11 tools with at least one integration recorded
User rating	4.6/5 (across the web, 26 ratings)	4.4/5	#6 of 21 (joint) tools with 20+ reviews

Listed as an alternative to: #20 on 2026-10-16 to #21 on 2026-11-02 (rank among 46 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. All User Research data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Refiner by the numbers”, Nov 2026.

Reviews

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4.6/5

Across 26 verified user reviews on G2

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Best Refiner Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

SurveyMonkey Freemium

Gather feedback faster with pre-built templates and powerful analysis

4.5

Pendo Paid

Understand, guide, and gather feedback on user engagement

4.4

Userpilot Paid

Onboard, engage, and grow users with no-code in-app experiences

4.6

Hotjar Freemium

Heatmaps and session recordings

3.8

Sprig Paid

Enterprise survey platform powered by AI agents that help teams move from question to insight faster.

4.3

Qualtrics Paid

The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.

4.4

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Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Refiner alternatives 6+ tools ranked, pricing + verdict per pick Refiner vs SurveyMonkey Head-to-head: features, pricing, who wins Refiner vs Pendo Head-to-head: features, pricing, who wins Refiner vs Userpilot Head-to-head: features, pricing, who wins

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Refiner FAQ

How does Refiner help gather user feedback within applications?

Refiner is designed specifically for in-app surveys, enabling businesses to deploy highly customizable microsurvey campaigns directly within web and mobile applications. This approach aims to achieve high response rates by presenting surveys contextually to users as they interact with the product.

Which teams benefit most from using Refiner?

Product, growth, and marketing teams can significantly benefit from Refiner. It helps these teams improve their product and accelerate growth by providing tools for gathering invaluable user feedback and integrating with their existing analytics and automation workflows.

How does Refiner's targeting compare to a tool like SurveyMonkey?

Refiner offers extremely precise targeting capabilities, allowing for highly segmented and relevant surveys based on user traits, behavior, or previous responses directly within web and mobile apps. In contrast, SurveyMonkey is a more generic survey tool not specifically focused on in-app targeting.

Does Refiner support custom branding for surveys?

Yes, Refiner provides a high degree of customization for survey design and branding. Users can design custom surveys with extensive options, including branding, various question types, and branching logic to match their application's aesthetic.

How is Refiner priced?

Refiner is available on a free tier, allowing users to start without initial cost. For more extensive usage and additional features, paid plans are offered.

What kind of integrations does Refiner offer?

Refiner provides comprehensive integrations with popular tools such as Segment, Zapier, and Amplitude. These integrations allow users to sync data and automate workflows, enhancing its utility for product analytics and marketing automation.

Source: refiner.io

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