hiy.ai

Claimed

Answers from your site, takes enabled actions, and hands off to your team

From $40/mo, billed monthly (free plan available)

Freemium Customer Support Chatbots AI for Customer Service

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Tracked since 2026

The Bottom Line

Best for: Customer support teams that want an AI agent to answer website questions from their docs and hand off gaps.
Price: From $40/mo, billed monthly (free plan available). Compare plans

What is hiy.ai?

Paste your website and your AI support agent is live in minutes. It answers with the source, acts once you switch an action on, and hands the rest to your team. 14-day free trial, no card needed.

Available on: Web, API

Data compiled by Toolradar How we evaluate

Source hiy.ai

Preview

Key Features

Answers from website pages, files, help centres, and Q&A pairs
Cites the source passage for each answer
Hands unanswered questions to an inbox or connected Zendesk or Intercom
Lets teams teach answers through a queue of unanswered questions
Embeds a chat widget on a website
Provides a chat API

Pricing Plans

Free Trial

hiy.ai plans and prices
Plan	Price	Details
Starter	$40/month	2,000 visitor messages a month across all agents 500,000 training words across up to 250 sources Support and Team Agents +3 more Show less Chat widget on your site Remove the “Powered by hiy.ai” credit Full conversation insights
Free	$0	300 visitor messages a month across all agents 10,000 training words across up to 5 sources Expert Twin included +3 more Show less Public hiy.ai page with chat Citations and honest gaps Blog, YouTube, file, and pasted-text imports

Calculate your cost View full pricing

Is hiy.ai worth the price?

Good value

The Starter tier at $40/month for 2,000 visitor messages and 500,000 training words is fairly priced for small to medium businesses needing a transparent AI support agent.

The Free tier is generous for beginners, offering 300 visitor messages and essential features without cost. This pricing is best for startups and content-driven sites that value source citation.

Full hiy.ai pricing: every plan, hidden costs and alternatives

How hiy.ai's pricing compares

At $40/mo, billed monthly, hiy.ai is the most premium of its 3 comparable direct competitors.

Chatbase

$19

Intercom

$29

Kommunicate

$34

hiy.ai

$40

Not ranked, different unit or currency: Tidio $24.17/mo flat, whole organisation, billed yearly; Crisp $45/mo flat, whole organisation, billed monthly.

Entry paid plan, monthly price, billed monthly.

hiy.ai by the numbers

hiy.ai compared with 27 AI for Customer Service tools on Toolradar, as of Nov 2026
Metric	hiy.ai	Peer median	Position (1 is best)
Free plan	Yes	15 of 27 have one	n/a
Listed as an alternative to	1 tool	0	#7 of 27 (joint)

Each position is counted among the tools that have data for that row, as noted under it. All AI for Customer Service data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “hiy.ai by the numbers”, Nov 2026.

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Best hiy.ai Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Intercom Paid

AI-first customer service platform

4.5

Tidio Freemium

Live chat, AI chatbots, and email to convert visitors

4.6

Crisp Freemium

All-in-one customer messaging: chat, bots, CRM

4.5

Ada Freemium

Automate customer interactions with an AI-powered chatbot platform.

4.6

Kommunicate Paid

AI + Human Customer Service Automation Platform for seamless support across all channels.

4.6

Chatbase Freemium

Build custom AI chatbots trained on your data

4.8

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All hiy.ai alternatives 6+ tools ranked, pricing + verdict per pick hiy.ai vs Intercom Head-to-head: features, pricing, who wins hiy.ai vs Tidio Head-to-head: features, pricing, who wins hiy.ai vs Crisp Head-to-head: features, pricing, who wins

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hiy.ai FAQ

How does hiy.ai create an AI support agent from an existing website?

Paste your website URL and hiy.ai launches an AI support agent in minutes. The agent answers customer questions with the source of the information. It then takes enabled actions and hands off anything else to your team.

How does hiy.ai compare to Intercom for support automation?

Compared to Intercom, hiy.ai's approach is to get live in minutes by pasting your website, answer with sources, and hand off unresolved conversations to your team. It is built around chatbots, customer support, and AI for customer service. Intercom is a named competitor, but hiy.ai emphasizes a self-serve setup from your site content.

What kind of questions does hiy.ai pass to a human team?

hiy.ai answers customer questions from your website's content with sources. Once an action is enabled, it can take that action, and it hands the rest of the conversation to your team. Anything it cannot resolve from the site content or enabled actions goes to humans.

Which teams get the most value from hiy.ai?

Customer support and customer service teams that want a live chatbot quickly benefit most. Because deployment takes minutes by pasting a website, teams can test AI support without a lengthy setup. The handoff to humans also suits teams that still want control over complex conversations.

How is hiy.ai priced?

hiy.ai is available on a free tier, with paid plans for more usage and features. There is also a 14-day free trial that does not require a card. The live pricing details are shown separately.

Can hiy.ai take actions for customers automatically?

Yes, once you switch an action on, hiy.ai can take that enabled action. Until an action is turned on, the agent answers questions but does not act. The action capability is part of hiy.ai's core approach.

Does hiy.ai show customers the source of each answer?

Yes, hiy.ai answers with the source, meaning customers can see where the response came from. This is a core part of how it builds trust. The agent also hands off any remaining conversation to your team.

When can hiy.ai take over a conversation and when does it hand off?

hiy.ai takes over by answering from your website's content with the source. It can act when an action is enabled, and afterwards it hands the rest to your team. The handoff happens when the AI cannot fully resolve the request on its own.

Source: hiy.ai

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