Alternatives
Best hiy.ai alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best hiy.ai alternatives 2026, toolradar.com/alternatives/hiy-ai
6 direct alternatives to hiy.ai, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Intercom is the top alternative to hiy.ai on our list, followed by Tidio and Crisp.
- 4 of the 6 alternatives have a free plan, starting with Tidio.
- Highest rated: Chatbase, 4.8 out of 5 from 42 ratings, Sep 2026.
- 6 alternatives
- 4 with a free plan
Top 3 alternatives to hiy.ai
Intercom
#1 Top pickAI-first customer service platform
Starting price
From $29 /mo
Cheapest paid plan, monthly, as of November 2026
4.5 /5 on G2 · 3,906 ratings, Aug 2026
Our take
Best overall
Tidio
#2Live chat, AI chatbots, and email to convert visitors
Starting price
From $24.17 /mo
Cheapest paid plan, monthly, as of November 2026
4.6 /5 across G2 and Capterra · 2,552 ratings, Sep 2026
Our take
Best free tier
Crisp
#3All-in-one customer messaging: chat, bots, CRM
Starting price
From $45 /mo
Cheapest paid plan, monthly, as of November 2026
4.5 /5 across G2 and Capterra · 350 ratings, Sep 2026
hiy.ai vs 6 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating |
|---|---|---|---|
 | Price: $40/mo | Free plan: Yes | n/a |
| Price: $29/mo | Free plan: No | 4.5 out of 5, from 3,906 ratings on G2 (3,906) |
| Price: $24.17/mo | Free plan: Yes | 4.6 out of 5, from 2,552 ratings across G2 and Capterra (2,552) |
| Price: $45/mo | Free plan: Yes | 4.5 out of 5, from 350 ratings across G2 and Capterra (350) |
 | Price: Free + paid | Free plan: Yes | 4.6 out of 5, from 173 ratings on G2 (173) |
 | Price: $34/mo | Free plan: No | 4.6 out of 5, from 70 ratings across G2 and Capterra (70) |
 | Price: $19/mo | Free plan: Yes | 4.8 out of 5, from 42 ratings on G2 (42) |
Why people consider alternatives to hiy.ai
Paste your website and your AI support agent is live in minutes. It answers with the source, acts once you switch an action on, and hands the rest to your team. 14-day free trial, no card needed.
Teams most often switch away when one of these starts to bite:
- Pricing at scale as usage or premium tiers add up.
- Missing integrations with the rest of your stack.
- Performance or scale limits as your needs grow.
- A specific feature gap you have hit in customer support.
The 6 alternatives below cover the same core job (customer support) with different trade-offs.
hiy.ai by the numbers
| Metric | hiy.ai | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | Yes | 15 of 27 have one | n/a |
| Listed as an alternative to | 1 tool | 0 | #7 of 27 (joint) |
Each position is counted among the tools that have data for that row, as noted under it. All AI for Customer Service data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “hiy.ai by the numbers”, Nov 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 89 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Kayako | $1/mo |
| 2 | Twilio Flex | $1/mo |
| 4 | Siteground | $2.99/mo, billed monthly |
| 5 | Deskcord.chat | $4/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 42 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Klaus | $13/user/mo, billed monthly |
| 4 | EngageBay | $14.99/user/mo, billed monthly |
| 5 | Dialpad | $15/user/mo, billed monthly |
Lowest entry price, per-agent plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 15 tools priced per agent, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Zammad | $5/agent/mo, billed yearly |
| 2 | osTicket | $12/agent/mo, billed monthly |
| 3 | Mojo Helpdesk | $14/agent/mo, billed monthly |
| 4 | Freshcaller | $15/agent/mo, billed monthly |
| 5 | Desku | $19/agent/mo, billed monthly |
A position exists only when at least 8 tools have data for that metric. 168 of 290 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Customer Support statistics.
6 alternatives to hiy.ai
Ranked by G2 and Capterra ratings, media mentions, and editor review, plus how directly they replace hiy.ai.
- 1
Intercom
Paid Battle-tested at scaleAI-first customer service platform
4.5 /5 on G2 · 3,906 ratings, Aug 2026
From $29/mo, billed monthly
- 2
Tidio
Free plan Battle-tested at scaleLive chat, AI chatbots, and email to convert visitors
4.6 /5 across G2 and Capterra · 2,552 ratings, Sep 2026
From $24.17/mo flat, billed yearly; free plan available
- 3
Crisp
Free planAll-in-one customer messaging: chat, bots, CRM
4.5 /5 across G2 and Capterra · 350 ratings, Sep 2026
From $45/mo flat, billed monthly; free plan available
- 4
Ada
Free planAutomate customer interactions with an AI-powered chatbot platform.
4.6 /5 on G2 · 173 ratings, Sep 2026
Free plan available; paid prices not published
- 5
Kommunicate
PaidAI + Human Customer Service Automation Platform for seamless support across all channels.
4.6 /5 across G2 and Capterra · 70 ratings, Sep 2026
From $34/mo, billed monthly
- 6
Chatbase
Free planBuild custom AI chatbots trained on your data
4.8 /5 on G2 · 42 ratings, Sep 2026
From $19/mo, billed monthly; free plan available
Frequently asked questions
What is the best alternative to hiy.ai?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to hiy.ai are Intercom, Tidio, Crisp. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to hiy.ai?
There is no fully free alternative in this list. Tidio is freemium: a permanent free tier plus paid plans (Live chat, AI chatbots, and email to convert visitors).
Why do people look for hiy.ai alternatives?
Common reasons teams switch away from hiy.ai: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for hiy.ai versus each alternative.
Review hiy.ai, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.
Still considering hiy.ai?
See the full review, pricing breakdown, and community feedback before you decide.